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“BEDBUGS ROOM 436”

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Staybridge Suites Glenview
Ranked #4 of 7 Hotels in Glenview
Certificate of Excellence
Reviewed 13 November 2010

11/12/10 Purchased 2-2BR suites rooms 436 and 438. At 11AM woke up to change my son's diaper and found 2 bedbugs in bed with us. Upon closer inspection we found many many bugs in all three beds. When we alerted the front desk they said the hotel was sold out, but they could move us the next night. After I brought down the "specimens" we had killed they agreed to book us at another hotel. I'm fairly positive the staff here knew there was a problem in this room. Disappointing. We did not find evidence of bedbugs in room 438.

  • Stayed: November 2010, travelled with family
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7  Thank lirpa1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew C, Guest Relations Manager at Staybridge Suites Glenview, responded to this reviewResponded 5 May 2016

Thank you for taking the time to leave a review of your stay at the Staybridge Suites Glenview. We appreciate the feedback and look forward to seeing you once again.

Sincerely,

Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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175 - 181 of 201 reviews

Reviewed 8 November 2010

Stayed in a 2 room suite and had lots of room for our family of five. Pool area is on the smallish side, but the water temp was very nice. No whirlpool which was a bummer. The included breakfast is good, lots of waiting for food to be replenished, but all in all pretty tasty with adequate variety. Our only glitch was check-in. The room was not ready and the "ready in 5 minutes" ended up being almost 45 minutes, so trying to get 5 ready for a wedding was stressful! The front desk person, Edgar, was very apologetic and even went to assist housekeeping in getting the room finished.

Another bonus is the close proximity to Chicago's Metra train - about 1/3 of a mile from the hotel.

  • Stayed: November 2010, travelled with family
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3  Thank SandyToesMinnesota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew C, General Manager at Staybridge Suites Glenview, responded to this reviewResponded 26 May 2016

We thank you for your feedback, your comments are very much appreciated. Please feel free to contact me directly to discuss your review.

Sincerely,
Matthew Clayson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2010

Stay Bridge suites in Glenview, IL was a very pleasant experience. Their break fast spread along with supper options were interesting and very comforting. Good quality service and convenient location.

  • Stayed: September 2010, travelled on business
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1  Thank monvishi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew C, General Manager at Staybridge Suites Glenview, responded to this reviewResponded 26 May 2016

We thank you for your feedback, your comments are very much appreciated. Please feel free to contact me directly to discuss your review.

Sincerely,
Matthew Clayson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2010

We returned here once again to stay in a suite. The staff are friendly and we enjoy the hotel. We love the stone fireplace in the winter and the indoor heated pool. The pool is lightly used so it is very private. We love it especially in winter when you can see snow outside but the pool is nice and warm inside. It snowed quite a bit while we were there, but the hotel had the parking lot cleared within minutes after the snow fell and they kept it clear through regular plowing.

  • Stayed: December 2009, travelled with family
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1  Thank Europeatheart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew C, General Manager at Staybridge Suites Glenview, responded to this reviewResponded 26 May 2016

We thank you for your feedback, your comments are very much appreciated. Please feel free to contact me directly to discuss your review.

Sincerely,
Matthew Clayson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2010

I love this hotel. I stay often during bad weather days . I stay here 3min. away from my work instead of driving for hours to get home in the bad weather. The rooms are clean and super comfy. The very large selection of breakfast foods and evening snacks with wine and beer are wonderful. I do not know another hotel that offers this much for the money. My favorite part is the wonderful staff. The desk staff are the nicest, friendliest people I have ever met. They are always available to help with anything they can. I was going to clean off my car after a pretty big snow and the manager was outside asking guests if he could help them. I don't know about you but that has never happened to me before. I have stayed at some of the other local Glenview hotels, but my pick is the Staybridge. The others are more expensive and not as comfortable for me. I truely have come to feel the Staybridge is my home away from home.

  • Stayed: January 2010, travelled on business
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1  Thank AngelbratIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew C, General Manager at Staybridge Suites Glenview, responded to this reviewResponded 26 May 2016

We thank you for your feedback, your comments are very much appreciated. Please feel free to contact me directly to discuss your review.

Sincerely,
Matthew Clayson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2010

I stayed for 5 nights with my family during Christmas. A barking dog during the entire night in adjacent room kept me up the 1st night and when I asked if the offending pet w/ guest could be relocated, management told me they were a longer term guest and instead asked me to packup my family and relocate. They did not even speak to the offending guest about my complaint or request. I was offended and my wife was upset. Only upon complaint did they offer to upgrade my room for the inconvenience and move me to a perimeter corner. Otherwise, hotel is clean and breakfast very nice although extending hours for breakfast during holidays would be a suggestion when families and young children are the main clientele. The rate is quite reasonable factoring in the suite and breakfast.

  • Stayed: December 2009, travelled with family
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Thank guest200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew C, General Manager at Staybridge Suites Glenview, responded to this reviewResponded 26 May 2016

We thank you for your feedback, your comments are very much appreciated. Please feel free to contact me directly to discuss your review.

Sincerely,
Matthew Clayson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2009

The Staybridge was very nice, clean, decent bed. Was almost like home with kitchen in room.

  • Stayed: January 2009, travelled on business
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Thank FamilyAdventureAgent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew C, General Manager at Staybridge Suites Glenview, responded to this reviewResponded 26 May 2016

We thank you for your feedback, your comments are very much appreciated. Please feel free to contact me directly to discuss your review.

Sincerely,
Matthew Clayson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Glenview

Address: 2600 Lehigh Ave, Glenview, IL 60026-8028
Phone Number:
Region: United States > Illinois > Glenview
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Glenview
Price Range: £71 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Glenview 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Staybridge Suites Hotel, Glenview/Chicago, IL, located in the Business and Shopping district of the Glen Town Center. Conveniently located just seconds from the North Glen Train Station and only 8 miles from O'Hare International Airport (ORD). Our hotel is just blocks away from Shopping, Dining and Recreational destinations and is also close to corporate neighbors such as Kraft, Allstate, Anixter, CVS, Altria, Grainger, Accenture, Pearson, GN Resound, Beltone, Caremark, Underwriters Laboratories (UL), ITW, Crate & Barrel, AON, Avon, Goss, AC Nielsen, College of American Pathology, Mead Johnson and North American Corporation. We are also located close to the Chicago Botanical Gardens, Ravinia Music Festival, Pinstripes Bocci & Bowling, Northwestern University, Kohl Children's Museum, Illinois Holocaust Museum and Education Center, and downtown Chicago (18 miles) via Metra regional train system. At the Staybridge Suites Glenview all suites include a desk with ergonomic chair, 2 line telephone, direct in room phone number, 40+ cable channels including HBO, DVD/CD players, fully equipped kitchens, microwaves, and full size refrigerators. Staybridge Suites Glenview offers valuable amenities such as free high-speed Internet access, a complimentary breakfast buffet every morning, 24-hour guest laundry, fitness center, indoor swimming pool, business center and Sundowner Manager's Reception. We are pet friendly. ... more   less 
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Also Known As:
Staybridge Hotel Glenview
Glenview Staybridge Suites

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