I saw the bedbug review just before our departure. I immediately got on the phone with the General Manager of the hotel. He was very helpful. They DID indeed have a problem in 436, it did not spread to any other rooms and was immediately exterminated and checked/rechecked over a few days. He was more then happy to discuss my concerns over the phone. I urged him to respond to the review so others will not be afraid to stay at this hotel. It can happen anywhere and it's unpleasant, but if the hotel deals with it appropriately it should not be a problem for visitors. Everyone should be checking the bedding and headboards for signs of infestation before getting into the bed. If you are worried contact him via phone, the name and number is on your confirmation.
The room itself was a 2 bedroom suite, very large for our family of three. It's like an apartment. A kitchenette and sitting area is very nice. Beds were comfortable and plenty of storage space. No maid service on weekends unless requested earlier on Friday. The heating/cooling system did not work great, it was either too hot or too cold never seemed to regulate at the correct temperature. Also you could hear the rooms above or below through the vent system. We had a screaming baby in our range that went on for hours. The breakfast was ok, nothing great. The workout room was useful, but they could use some wipes to wipe down the machines after sweating on them.
All in all it's a decent place to stay and I would not be afraid of the bed bug situation in this case.
- Official Description (provided by the hotel):
- Welcome to the Staybridge Suites Hotel, Glenview/Chicago, IL, located in the Business and Shopping district of the Glen Town Center. Conveniently located just seconds from the North Glen Train Station and only 8 miles from O'Hare International Airport (ORD). Our hotel is just blocks away from Shopping, Dining and Recreational destinations and is also close to corporate neighbors such as Kraft, Allstate, Anixter, CVS, Altria, Grainger, Accenture, Pearson, GN Resound, Beltone, Caremark, Underwriters Laboratories (UL), ITW, Crate & Barrel, AON, Avon, Goss, AC Nielsen, College of American Pathology, Mead Johnson and North American Corporation. We are also located close to the Chicago Botanical Gardens, Ravinia Music Festival, Pinstripes Bocci & Bowling, Northwestern University, Kohl Children's Museum, Illinois Holocaust Museum and Education Center, and downtown Chicago (18 miles) via Metra regional train system. At the Staybridge Suites Glenview all suites include a desk with ergonomic chair, 2 line telephone, direct in room phone number, 40+ cable channels including HBO, DVD/CD players, fully equipped kitchens, microwaves, and full size refrigerators. Staybridge Suites Glenview offers valuable amenities such as free high-speed Internet access, a complimentary breakfast buffet every morning, 24-hour guest laundry, fitness center, indoor swimming pool, business center and Sundowner Manager's Reception. We are pet friendly. ... more less
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- Also Known As:
- Staybridge Hotel Glenview
- Glenview Staybridge Suites