Initially diriving to this hotel seemed to be out of the way but once I hot there, the Front Desk Clerk was friendly. I checked out the room before checking in and found it to be clean (i.e. mattress, bathroom, carpet, etc.). Breakfast was excellent. I asked if I could check out as late as possible since I was a Choice Privilege member. The male Manager said yes, then at 12:30 p.m. he walked into the Business Center and said, "if you don't check out, by 1 p.m. I will charge you for another day." I took a breath, waited a few minutes and then asked him if we could speak. I told him that in all the years i have stated at choicehotels.com, I NEVER had a Manager talk to me that way. I told him I did not appreciate his attitude. Other than that the hotel was GREAT.
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- Also Known As:
- Comfort Suites Grayslake Hotel Grayslake