Let me begin with the basics of an average hotel. You expect the room you paid for, pleasant service and water pressure to say the least. Miramar had none of it.
We arrived on a sunny afternoon to a beautiful location and spotted our hotel which was nicely signposted on the roads. When we entered our hotel there was nobody at reception, we rang the service bell and waited...and waited...and waited some more, and after nearly 15 minutes a nice elderly lady popped out from the kitchen to tell us that the receptionist/bar maid/room attendant/the possible joint owner would be arriving shortly.
Another 10 minutes later and we were finally allowed to see the mystical woman. She spoke very little English, but quite possibly better than I could speak Spanish, and she gave us our room keys. We used the nice and efficient lift and found our room...
The wrong room it turns out. We had paid for a double bed, but what we were presented with, were a mile-apart twin beds and horrid upholstery surrounding us. So off we went to complain again, and low and behold, we waited at reception ringing the bell like a pair of idiots until 15 minutes later she appeared again. Of course, what little English she did know earlier, had conveniently disappeared, she couldn't changed our room because she had overbooked the double bedrooms and we'd just have to like it or lump it. After almost threatening for our money back (which would have been detrimental because every local hotel was full to the brim) she offered to call the boss... the boss arrived a few hours later and what a character. He blurted out Iberian slang in my face regardless of my ignorance for the language and refused to hear my point. The receptionist managed to get our point across, that we wanted a double bed, so cleverly he decided to fix the issue.
He simply pushed our beds together, whilst re-modifying our entire decor, the cabinet in the middle of the beds was now out of reach of the plug socket and so we couldn't have a bedside lamp, and annoyingly, one of the beds was slightly higher than the other. So no snuggling allowed for fear of a spinal injury. There were also no pillows, just these strange folded over sheet like objects which were as hard as metamorphic rock.
Did the horror show stop there? No.
The water pressure was so lousy that it dripped out of the taps even when opened fully, and the toilet flush sporadically stopped working for hours which wasn't very pleasant. And to top off the horrid cake, the walls were so thin, we managed to hear the kids screaming next door at 7:00am and the some uncouth bulldozer of a human being bouncing around on the floor above.
The only saving grace, was that we were moved to a double room the next day, which was still shabby, with the same awful water pressure and distinct lack of pillows (don't Spanish people need pillows?) but we had a spacious balcony.
So unless you really don't mind any of the above, stay well away.
- Official Description (provided by the hotel):
- The Hotel Miramar is a completely renovated family friendly establishment. Located in the port of Soller and well connected with the town of Soller, La Calobra and Palma, the hotel offers 39 rooms with sea or mountain views and complete services and facilities including a splendid terrace bar and restaurant next to the marina ... more less
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- Also Known As:
- Miramar Hotel Soller