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Santa Barbara Beach & Golf Resort, Curacao
Ranked #1 of 1 Hotels in Nieuwpoort
Certificate of Excellence
Sycamore, Illinois
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Awesome Stay!”
Reviewed 10 April 2011

We stayed at the Hyatt Curacao March 26-April 2. What a wonderful experience! The food and service at Shor were excellent! We stayed on the beach each day, and no matter what time we decided to make it down there, we always found plenty of available chairs. We had awesome service from Nicky on the beach- he was the best! He made sure our drinks were full and brought us our snacks quickly with a smile! We also enjoyed Moon Sun at the Swim bar, and had great service and meals there! One night we ordered room service, and it was also excellent. Every time I walked around the property, I was greeted with a smile and a friendly hello form the employees. This was an excpetional vacation at an exceptional resort! It is about a 30 minute ride from the airport, but that is not a big deal. The transfer service offered by Hyatt was great! We also took their shuttleinto Willemstad for the day. It was the perfect amount of time to spend there, and it was reasonably priced. My husband and I have gone on numerous vacations to places all over the Caribbean, Mexico, and Europe, and we have always found the Hyatt to be phenomenal. I would highly recommend this resort to anyone!

  • Stayed March 2011, travelled with friends
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Helpful?
2 Thank wrigley2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Santa Barbara Beach & Golf Resort, Curacao, responded to this review, 12 April 2011
Thank you for taking the time to write such a great review on the Hyatt Regency Curacao Golf Resort, Spa and Marina. I was thrilled to hear that your experience with the hotel staff was exceptional. With all the different services and activities offered at the resort every guest is ensured to enjoy their stay. I’m glad that Nicky was able to make your stay even more enjoyable with his excellent service. We look forward to welcoming you back to Hyatt in the future!

Brock S. – A Guest Relations Associate
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Haarlem, The Netherlands
Level Contributor
92 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 10 April 2011

We have just returned from a week at the Curacao Hyatt. We had an excellent stay at a vip suite. The rooms are great, roomy and full of all the stuf you need and are still comfortabel. The staff are friendly adn warm and really doing their best to give you a good stay with a personal touch. The retaurants serve great food, specially Shor restaurant was great. One of the best surf and turf places we have ever been to. Pool are cool to woith good service starting at 11 am. This is for sure a place we will remeber and return for another nice break in the sun

Room Tip: use the hotel shutle service from and to the airpt
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  • Stayed April 2011, travelled as a couple
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Helpful?
3 Thank marcel dam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Customer Service Representative at Santa Barbara Beach & Golf Resort, Curacao, responded to this review, 12 April 2011
Dear marcel+dam:

Thank you for taking the time to share your feedback in regards to your stay at the Hyatt Regency Curacao Golf Resort, Spa and Marina. It's good to hear the employees were friendly & made you feel welcomed. Hyatt takes pride in hiring world renowned chefs, as it sounds as though you enjoyed the food served in the restaurants. The manner in which you describe the VIP Suite, sounds amazing! We look forward to welcoming you back.

Sincerely,

Nick B. - Customer Service Representative
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatchewan
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 April 2011

We stayed on the ground floor in the building next to the Shor Restaurant, the first night my husband and I got little sleep because the plumbing in the bathroom kept making loud gurgling noises like it was going to back up. The second night the same thing but before we went to bed my husband closed the sink plug, the bathtub plug and the toilet same issue not sleep so I went to the desk asking for a new room - the girl just took down my information and said she would report it. Went back to the desk to ask for a new room different girl, went and talked to her supervisor got a new room. Went back to the desk a third time to find out where our room was and they could not find any information in our file about a new room, we wanted to stay in the same section as our other two children's rooms, they wanted to send us to the other side of the complex - I emailed the Hyatt back asking for some type of compensation for having to put up with the noise but they didn't even email me back. Since then my husband spoke to another couple who stayed in the same complex a couple of weeks before us and said another couple stayed on the ground floor level and had the same issues as us. The resort has only been open for a year and they still have a few kinks to iron out - there was another group there as well as us so the resort was filled to capacity and the service was terribly slow.

Room Tip: Do not stay ground level by Shor
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  • Stayed March 2011, travelled on business
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Helpful?
3 Thank SaskatchewanRusty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Customer Service Representative at Santa Barbara Beach & Golf Resort, Curacao, responded to this review, 11 April 2011
Dear SaskatchewanRusty:

I'm sorry to learn the Hyatt Regency Curacao Golf Resort, Spa and Marina did not live up to your expectations. At Hyatt, we strive to make sure guests enjoy a positive experience every stay. If you would like to discuss this hotel stay with us, please don't hesitate to contact us. We are always happy to assist.

Sincerely,

Nick B. - Customer Service Representative
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New York
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 April 2011

Hyatt is about 40 mins from the airport. Definitely more convenient to use the hotel airport transfer which comes out to be about the same (or cheaper) than taxi. The hotel property is gorgeous and huge. You will need a ~$25 taxi ride from the hotel building to the gate, but there is not much outside the hotel gate. This is a very new hotel - lobby, rooms, restaurants, pool, everything is pretty new. All staffs are very friendly and helpful. Food from Medi restaurant was ok, but the service and view are excellent. There was no convention during our stay, so everything was really good - no long wait for the food, not crowded at all in the pool or restaurant, which make the stay super relax. The beds are comfortable, the room is clean. The only thing I don't like is the bathroom. It is a open bathroom (no door). Pretty much no one can enter or leave the room when someone is taking shower because the bathroom is right by the room entrance.

Definitely do a 1 or 2 day car rental to explore the island. Buses are not that convenient. There are beautiful beaches on the other end of the island (Westpunt). You won't see much street name or signs when driving in Curacao, but this is not a big island so it is fine. Also drive to downtown (Punda and Otrobanda), because this is the tourist area with restaurants and shops and cruise port. I guess this is one good thing about Hyatt - away from the busy area where you can really relax, enjoy, and away from the busy area.

I will definitely come back to Curacao and definitely will stay in Hyatt again.

  • Stayed March 2011, travelled with family
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Helpful?
1 Thank lcOcOl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, guest relations associate at Santa Barbara Beach & Golf Resort, Curacao, responded to this review, 4 April 2011
Exceptional service is vital to any business if it is to be successful. We have once again provided that service. Here at the Hyatt Regency Curacao, that is what we strive for. We call it strive for 5. We want each and every guest to rate us 5 stars and that goes hand in hand with exceptional service. It does not happen just because we want it to. The exceptional service comes from dedicated hard working employees. Thank you for noting our great service and for making our hotel a recommendation.

Chrissi R.- A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Oswego, OR
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 March 2011

Let me start off by saying that we had a fantastic time in Curacao. The Hyatt is a beautiful hotel and the layout is pretty nice. The beach still leaves some to be desired, but the views from most of the rooms are fantastic. If you are trying to get to bed at a decent hour but are anywhere near the pool or Medi, don't count on sleeping as there is loud live music until 1 or 1:30 in the morning each night. I'm not sure why they thought that was necessary, but again, I think they are figuring out what works and what doesn't.

Food- Medi was very good, Shor was excellent. The Swim poolside cafe was just that, a poolside cafe and was just ok. I wouldn't expect it to be top notch. It did take awhile for the food to arrive on some occasions, but overall I'd rate the food as very good. Drinks can get expensive at $8-$12 per drink, but they were usually very well made.

Location- As everyone else mentioned, it's far out. I liked it, as it was far enough away from the cruise ships but still was close to the ocean and ocean activities (diving, snorkeling, etc).

Facilities- The hotel has a great layout, with almost all rooms with an ocean or partial ocean view. The rooms are rather large, although as other reviewers mentioned, the shower is a little strange that it faces the hotel door and does not have any shower door.
Because it's a new hotel, the amenities are top notch. Conference rooms were more than enough to handle very large groups.

Service- This is where the hotel needs to really spend some time. The service was slow almost all the time, staff overall didn't seem friendly (especially at Medi), and we sat by the pool for an entire afternoon without being asked once if we wanted a drink by the drink lady that walked by 5-6 times--it was as if we were invisible. All in all, if the hotel wishes to really be top notch, they have got to learn to improve service.

Overall, it's a good hotel, great location, just don't expect very good service.

  • Stayed March 2011, travelled on business
    • Value
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Helpful?
3 Thank mtuts007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denmark
Level Contributor
62 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
Reviewed 20 March 2011

Ok, like most people on tripadvisor I have travelled extensively all over the world. Business and Leisure. Cheap and expensive. The Hyatt Curacao is in my opinion a perfect example of doing too much too fast.

The details... Curacao. First of all - we must look at Curacao. Don't get me wrong - I like Curacao. It's perhaps one of the most unspoilt yet "built up" pieces of paradise. No, it does not have the beaches of Aruba. No, its not as cheap as Mexico. Yes, everything is a bit rough (trip from the airport the first 20 minutes looks like the third world). And yes - there is not much mass tourism (outside the two cruiseships a day and downtown willemstad).
Considering that Curacao is not totally into the service industry, compared to f.ex. Aruba, you will also meet a different mentality of whoever you interact with. Yet, the climate is perfect, the island is big enough to go explore and you have basic anemities such as 24 hour power, clean water and perhaps the worst roads in the caribbean. ;-)

Now, back to the Hyatt. Hyatt is built on the Santa Barbara Plantation. Yes, its away from everything. Its 40 minutes from the airport. 60 minutes if its rush hour. Yes, there is nothing else at Santa Barbara. Theres a few gated communities (most notable the Seru Boca, nice 2-8 mio USD homes) and the Golf Course. The location is in my opinion the absolutely best in Curacao. Trip to downtown willemstad is around 25 minutes / 25 usd by cab. If you stay at Mariott (which is horrible) its 10 minutes. If you stay at the dutch hotels in Jan Thiel you are 15-20 minutes away. Not that big a difference once you stand on the beach over looking a 180 degree waterview, a man made beach, pier, Spanish Water inlet and just pure beautiful landscape.

The Hyatt completed around 8 months ago. (depending on who you believe) and there is no doubt that a lot of though went into the design and layout. However its a bit unclear to me if its supposed to be a 4 star or a 5 star resort. The building materials are beautifully crafted but there is a noticeable difference from the common areas and to the rooms. The rear side of the hotel has a bit of a motel feeling to it with the open plan towards parking. On the positive side, 90% of the rooms have a seaview or partial seaview. There is no doubt that the property has a lot of potential.

Now, everything else is a different story. A hotel can have a magnificent location. A hotel can be nicely designed and built "right". But at the end of the day, the hotel business is also about service and anemities. And here we definatly hit a few issues. Depending on how much you want to go into detail, you could probably do a three page review. But the headlines are simple.

- Cleaning. Simply not good enough.

- Service. The employees on the surface do the right things but 80% or so, basically just go thru the motions. There are serious work to be done for the management team. A lot of stuff slips thru the cracks.

- Load. We stayed at the hotel when it was 25% full and when it was 103% full. Let me say it this way, if you stay here at the same time as one of the massive conferences - you will end up not being a very happy camper. The staff simply does not have the experience to pull off a 100% full hotel. No, its not ok to wait for 1½ hours for lunch. No, its not ok that every single eating venue is 100% full. No, undercooked food is not ok. No, getting the run-around when calling reception is not ok.

We luckily ran into one of the quality control people and a lot of the issues were handled (after second and third attempt). We ended up being comped a part of stay, if that had not happened, we would be looking at a 1 star review.

The resturants and breakfast buffet was nice - nothing amazing. Obviously food quality varied wildly. The only consistent place reall was Shor. Probably because thye don't share a kitchen with the rest of the hotel. Definatly high quality and great service.

At the end of the day, we would still visit the Hyatt Curacao. We would ofcourse make sure there were no conferences. I am sure that in time, it will be a nice resort. Especially if management makes up their mind on wether they want to be a 5 star luxury hotel or a 4 star conference hotel.

  • Stayed March 2011, travelled with family
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Helpful?
7 Thank MorganJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 19 March 2011

This is a resort where the pictures don't do it justice -- it is so much better in person. The Hyatt Regency resort in Curacao is the only resort worth staying at on this lovely island if you are looking for a calm, relaxation, peace, and great views, but don't want to sacrifice amenities, great dining, and lots of activities. The resort has excellent food, great activities for both kids and grown ups -- although it's a bit of a turn off to see 15% Resort Service Fee on every check you receive (even if it isn't room service) and you're not really sure what it's for. Additionally, everyone is super friendly and helpful.

Everything was clean and the location couldn't be better -- secluded and isolated -- just like an island vacation ought to be.

The only recommendation for this resort that we have, would be to add a hot tub/jacuzzi of some sort near the pool area -- right now there are just two pools, and at night time when it gets a bit breezier it might be nice to have a place to hang out that's a bit warmer.

Would definitely come back and stay here again.

  • Stayed March 2011, travelled as a couple
    • Value
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Helpful?
Thank lawlessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Customer Service Representative at Santa Barbara Beach & Golf Resort, Curacao, responded to this review, 30 March 2011
Dear lawlessa:

Thank you for taking the time to post your comments in regards to your recent visit at the Hyatt Regency Curacao Golf Resort, Spa & Marina. It sounds as though you were able to enjoy a relaxing & peaceful getaway. I’m happy to hear you enjoyed the dining options offered at the property. Hyatt takes pride in employing world renowned chefs. I’m glad the employees were friendly & made you feel welcomed. We look forward to seeing you again.

Sincerely,

Nick B. – Customer Service Representative
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Santa Barbara Beach & Golf Resort, Curacao

Property: Santa Barbara Beach & Golf Resort, Curacao
Address: Santa Barbara Plantation | Porta Blancu, Nieuwpoort, Curacao (Formerly Hyatt Regency Curacao Golf Resort, Spa and Marina)
Phone Number:
Region: Caribbean > Curacao > Nieuwpoort
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Nieuwpoort
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Santa Barbara Beach & Golf Resort, Curacao 4.5*
Number of rooms: 350
Official Description (provided by the hotel):
Santa Barbara Beach & Golf Resort captures natural Caribbean charm and delivers it with an international elegance and sophistication. Just 35 miles from Aruba and served by a modern international airport, escape to paradise and embrace Curacao’s magical sea, sky and sun on 27 acres of rare natural preserve. At the same time, feel that every need is provided for, with exceptional service and refinement. Enjoy superior amenities like the Pete Dye designed golf course, a luxurious spa, resort pools with Caribbean views, an alluring white sand beach with a swimming lagoon, and sophisticated dining. Relax with the rare luxury of privacy on a secluded island within an island sequestered from the hustle and bustle of town center, and explore unlimited diving, snorkeling, boating and geo adventure right outside your door. Whether you are seeking an intimate retreat, or a lively and invigorating amenity-filled vacation, the resort creates a truly magnificent opportunity to experience the best of both worlds, and create your own. ... more   less 
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Also Known As:
Hyatt Regency Curacao Golf Resort, Spa And Marina Hotel

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