The good: Our four year old had a blast! My husband and I felt she was safe and we were able to relax. The lifeguards are diligent. It was very comforting. They are also super friendly. We had a ton of fun and a lot of laughs. My mother-in-law has some mobility issues and the entire place was easily accessible. They worked hard to find us a room close to the elevators. The staff was all so friendly and accommodating. The room layout was perfect. Two bedroom suite with two full size bathrooms. One of the bathrooms had a shower. MIL didn't worry about having to step over a tub. Which is fabulous for her. The common area was comfortable, cute colors and plenty of space. The arcade was cute! Lots of games suitable for our daughter and older kids. The craft area was great. Free coloring and Disney movies playing. She loved it. A nice space to take a breather. The little shops are cute. We found everything to be reasonably priced. We were pleasantly surprised by this. Our experience has been that as a captive audience you can get gouged. Not the case here! Huge plus in my book.
The Bad: The food. In a word. Yuck!we didn't expect gourmet, just edible. I was a little disappointed when I ordered a salad and a wrap came. I told the server and her response was... No you didn't order a salad and walked away. I was shocked. This being said the breakfast had a ton of fruit and yogurt. If we come back we will bring our own breakfast and lunch and go elsewhere for dinner. It was very disappointing the menus look ok. The actual food... Not so much. There are some decent cocktails and beer
The Dirty: our room was pretty dirty when we got there. Ok it was downright gross. Coffee spilled all down the cabinets onto the floor and on the walls. The carpet was very stained and the bathroom had not been cleaned well. We called the desk and a nice girl came to clean the areas I pointed out. The manager looked and agreed it was pretty gross. They were both very apologetic. I think I would have appreciated some sort of accommodation, none was offered. The microwave was really smelly. There was a carpet nail poking through that I cut my foot on. Overall, I think the rooms are maybe just getting worn and tattered. It is not so bad I wouldn't stay there again (provided my room was clean). The cleaning crews maybe need some coaching and hopefully in the next couple years they will update some of the carpeting wear and stains.
The ladies locker room was gross. TP all over the floors, pretty stinky and pretty worn. There was only one bench we could sit on. The rest of the public restrooms were in good shape. The bathroom by the arcade has a little kids toilet and low sink. My daughter appreciated that. The floor by the pizza place was so dirty and sticky my flip flop stuck and I stepped out of it. I had to really pull to get my shoe free. There was food and spills on that floor the entire time we were there.
Hopefully, management will see this review and step up the food and cleaning :-)
I would have given this review at least four dots for the activities but the food and cleanliness really needs to be addressed.
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