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“All Star Weekend”

KeyLime Cove Indoor Waterpark Resort
Chicago, Illinois
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“All Star Weekend”
5 of 5 bubbles Reviewed 19 June 2014

Pleasantly surprised after months of planning and to get to the weekend flawlessly...Kudos to Elizabeth, Nick, Devin, Jake, Patty and the rest of the team. Check in with a group of 230+, special arrangements for check-in and check out, escorts for all of our events and to end out weekend a perfect banquet with plenty of well seasoned food.

I've done these events for years and to be fair if you are not organized, dont expect the vendor to know what your expectations are. We sat down with the resort explained our wants, needs and requirements and they hit a bullseye for all three. Special arrangements for food service, private pool party, private ice cream and even assistance with our day at Great America, shows they went above and beyond.

Its nice to have my confidence restored and not feel taken advantage of. My group had a Spash-tacular weekend and made my team look like Superheros!!

Thank you and see you again soon!!

Visited June 2014
Helpful?
1 Thank BossLady315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 24 June 2014
Thank you, Bosslady315!
We are so thrilled to hear that your group had a Splash-tacular time here at KeyLime Cove!
It sounds like you were very pleased with our Sales team, as well as our Banquet and Front Desk staff! Our Sales team works very hard to make sure that the events we host are booked to meet all of your needs and expectations. Our Banquet staff is also very dedicated to ensuring that your event is executed precisely. We are happy to hear that our Front Desk staff was very welcoming, as well as helpful to your group. Thank you for taking the time to write us this wonderful review. We are very excited to have your group back for more fun in the sun!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

358 reviews from our community

Visitor rating
    157
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    41
Date | Rating
  • English first
  • Any
English first
Rock Island, Illinois
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“waterpark great”
5 of 5 bubbles Reviewed 7 June 2014

loved waterpark. Just wished the restaurants in the waterpark were open so we did not have to leave it to get food.

Visited June 2014
Helpful?
Thank Dennis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 13 June 2014
Dear Dennis L,

Thank you for sharing your splash-tastic comments! We are thrilled to hear that you loved our indoor waterpark, Lost Paradise. We apologize if you were upset that our restaurant inside the waterpark was closed during your stay. We do have two restaurants just outside the waterpark that you can purchase food from and bring into the waterpark to eat. Thank you again for sharing your feedback. We hope to have you within our walls of paradise again soon!

Have a fun-tube-ulous day!
Your friends at KeyLime Cove
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“So good had to write about it!”
5 of 5 bubbles Reviewed 27 May 2014

This is a awesome place! From the moment i emailed about having our school group take a mini-vacation there, to the very end of our stay it was all excellent!
Registration for 39 of our families was a breeze for them! Check-in, when we all got off our bus happend in less than 20 minutes for eveyone!! Amazing customer service from begining to end! VERY CLEAN and SAFE facility! So much fun for whole family. Great restaurant choices in the hotel and walking distance from the resort. All around an excellent place to stay and have fun!

Visited May 2014
Helpful?
1 Thank Annie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 30 May 2014
Dear Annie M,

Thank you for sharing your fun-TUBE-ulous comments! We are thrilled to hear that you felt the entire processing of booking your group went swimmingly. It seems like the check-in process was relatively quick and easy. We appreciate that you found our staff to be very efficient and the facility to be very clean and safe. It appears that everyone had fun splishin’ and splasin’ around in Lost Paradise Indoor Waterpark. Thank you again for sharing your feedback. We hope to have your group back with us in paradise again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenwood, Indiana
1 review
“A wonderful time!”
5 of 5 bubbles Reviewed 22 May 2014

Our family decided to stay at KeyLime Cover Indoor Waterpark Resort for two nights/a couple days over Spring Break. We had a wonderful time!! There is so much for a 5 and 7 year old/the whole family to do there. Check-in was a breeze, as was check-out. We enjoyed the waterpark area (and loved the fact that there were so many lifeguards), the all you can eat breakfast buffet each morning, The Crazy Toucan restaurant - with live entertainment for the kids, Anna Chovy’s Pizzeria, ice cream parlor, "build-a-bear" station, the different unique gift shops around, and arcade area. Our family has gone to other indoor waterparks, and we all thought this was the best place by far! The hotel itself was very clean and the staff was very friendly. We will most definitely be back! Fun memories have been made at KeyLime!
Thank you!

Visited April 2014
Helpful?
Thank Heather L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 27 May 2014
Dear Heather L,

What a splash-tastic review! Thank you for sharing your comments with us. We are thrilled to hear that you and your family had a wonderful time staying at our resort. We’d like to believe that there is a little something for everyone and we are happy to see that you felt the same way. It seems like you enjoyed splishin’ and splashin’ around in Lost Paradise Indoor Waterpark. Our restaurants appear to have been a bit hit! We appreciate that you found our resort to be very clean and our staff to be friendly. Thank you again for sharing your feedback. Looking forward to having you and your family within our walls of paradise again soon!

See you in the fun-shine!
Your friends at KeyLime Cove
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1 review
common_n_attraction_reviews_1bd8 3 helpful votes
“Racist”
1 of 5 bubbles Reviewed 20 May 2014 via mobile

The security and front desk staff was very racist and rude, security was very Nasty and talk to the children harshly and when I ask him not to speak in that matter, he told me we could jus leave!! The security name was Micheal. And it was jus a bad experience!

Visited October 2013
Helpful?
3 Thank Kaprilovestarcurrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 23 May 2014
Dear Kaprilovestarcurrie,

Thank you for sharing your feedback. First of all, we sincerely apologize if you and your family had a bad experience staying at our resort. Our number one goal is to make each and every guest feel welcomed from the moment they arrive to the second they leave. Our resort follows a zero tolerance, non-discrimination policy and all employees are trained upon their first day of employment. There actually isn’t a Michael that works in our security department so we’re not sure whom you are referring to. We would appreciate the opportunity to look into your previous stay. If you wouldn’t mind, please send your contact information to dwarren@keylimecove.com. Hope to hear from you soon so that we may address your concerns.

Kindest regards,
KeyLime Cove Management
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