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“Keylime Cove stay with kids.” 4 of 5 bubbles
Review of KeyLime Cove Indoor Waterpark Resort

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KeyLime Cove Indoor Waterpark Resort
Ranked #1 of 12 Hotels in Gurnee
Certificate of Excellence
GreenLeadersSilver level
Mundelein, Illinois
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Keylime Cove stay with kids.”
4 of 5 bubbles Reviewed 27 November 2013 via mobile

I was pleasantly surprised with my stay here. Brought 5 kids ages 9-12 and all had great time. Hadn't been here for a few years so didn't know what to expect but they have kept up nicely. Property in great shape and service great. Sweet shop employee gave very polite and helpful heads up Tues night that would be closing soon. Food at Crazy Toucan surprisingly good but mixup with order caused painfully long wait for kids; however, Kathy a server there stepped in and handled very professionally so experience did not ruin our stay. Overall would recommend for a quick getaway with kids.

  • Stayed November 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kmg94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 3 December 2013
Dear kmg94,

Thank you for sharing your fun-tastic feedback! We always strive to exceed our guest’s expectations of our resort and we are pleased to hear that we succeeded in doing so with you and your party. We appreciate that you found the property to be well maintained. As for our friendly service, our number one goal is to make each and every guest feel welcomed from the moment they arrived to the second they leave. Thank you for allowing our staff to correct the mix-up in our restaurant, The Crazy Toucan. Thank you again for your recommendation of our resort. Looking forward to your next quick getaway with us in paradise!

Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,526 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (382)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Normal, Illinois
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 19 November 2013 via mobile

Sorry for being so loud and causing another guest to complain. I hope they realize you brought it to our attention and corrected the situation and do not hold it against KLCove and write a complaint. This was not our first stay and definately not our last!

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank elizabeth c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 21 November 2013
Dear elizabeth c,

Thank you for sharing your feedback on our resort. We are pleased to hear that you appreciated our staff for reinforcing our quiet policy. We want every guest to have a restful and peaceful night’s sleep with us in paradise. It seems like your family enjoyed staying at our resort. We look forward to your next vacation with us!

Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Lenox, Illinois
1 review
5 of 5 bubbles Reviewed 18 November 2013

I recently stayed here for 2 nights with my 16 month old daughter. She had a blast! It was important to me that the water was warm and it was a consistent 84 degrees. The lifeguards are very attentive and I believe all the staff truly enjoy their job. The lifeguards waved to my daughter in the lazy river every time we went past and we went past them quite a few times! The only con is that you cannot bring your own flotation devices. I brought a baby float for my daughter and we were not able to use it. Hopefully, in the future, they will offer clear colored baby floats so you can be truly lazy enjoying the river:-)
There are plenty of places to eat too. Anna chovys has great pizza. You can grab a slice or a whole pizza andto eat theretoo or bringa to yourthe room. We ate breakfast at the restaurant next to the main lobby - i forgot the name and the skillets were delicious. You can grab a beer from one of many restaurants to go or grab one inside the water park. You can charge everything to your wristband so no need to bring cash and itI serves as youra room key too. If you've traveled outside the country to a resort like Jamaica or Costa rica...this is it except you can safely bring your children:-)

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Katie60451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 22 November 2013
Dear Katie60451,

Thank you for sharing your fun-tastic comments! We are thrilled to hear that you and your family had a blast staying with us in paradise. It seems like you thoroughly enjoyed the temperature in our 84-degree indoor waterpark. We appreciate that you found our lifeguards to be very attentive. They take the responsibility of protecting the safety of our guests very seriously. As for our restaurants, it appears our pizza and omelets were a big hit. We are pleased to hear that you took advantage of our wristband technology. Wristbands are not only used to access your overnight room and gain you entrance into the waterpark but can be used to make purchases around the resort. Thank you again for sharing your feedback. We hope to see you and your family again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 17 November 2013 via mobile

Extremely overpriced. We are used to going to the dells. Thought we would try something different. The whole place is set up like a maze. Elevators all over the place except they all only go to certain floors. Turns out our elevator was broken which led us to the nasty painted cinder block stairwell. The waterpark was also set up extremely poor. Ride the lazy river through the middle of the tiny wave pool. What is that? Best of all was the arcade. I have never seen a more expensive arcade. 8 tokens for a chuckee cheese game. Kids usually cry because they don't want to leave. Here, they cried to leave. We learned our lesson.

  • Stayed November 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank tuftif5555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 20 November 2013
Dear tuftif5555,

Thank you for sharing your feedback on our resort. We always strive to exceed the expectations of our guests and we sincerely apologize if we failed to do so with your family. If you ever have trouble finding a specific outlet within KeyLime Cove, such as a restaurant or retail shop, please don’t hesitate to ask a crewmember for directions. There are 5 elevators available for guest use located in 3 locations. Two in the Key West wing, two in the Key Largo wing and one by the spa. We apologize if one of the elevators to your floor was malfunctioning. When an elevator goes down our engineering department investigates immediately to get the elevator operational in a timely manner. As for our pricing, we have several ways you can save on an overnight stay with us. You can check out our specials and packages page on our website, join our email program, Club KeyLime, or you can sign up to receive text offers. Thank you again for sharing your comments. We can only hope that you and your family would consider staying with us again in the future.

Kindest regards,
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merrillville, Indiana
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 17 November 2013

Key Lime Cove in Gurnee Illinois is definitely a place we will return to. From the time we arrived until the time we left everything was wonderful. This is certainly a big difference from our visit last year. Our luggage was in our room before we parked our car. Everyone had a fun time. My grandchildren ages 3 and 9 did not want to leave. The service in the restaurants as A+.

Room Tip: we chose a room closest to the waterpark because of the walking, but there is no such thing as a ba...
See more room tips
  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ANNETTE678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 19 November 2013
Dear ANNETTE678,

Splash-tastic! Thank you for sharing your feedback with us. We are thrilled to hear that you and your family enjoyed your stay with us. Our number one goal is to make each every guest feel welcomed from the moment they arrive to the second they leave. It seems like your grandchildren had a fun time splishin’ and splashin’ around in our waterpark. Hope to have you and your family within our walls of paradise again soon!

Have a fun-TUBE-ulous day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
IL
Level Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 16 November 2013

Were used to going to the Wilderness and Kalahari at Wisconsin Dells but we've also tried a bunch of indoor waterparks closer to Chicago and this is definitely the best. The decor is light and airy with bright colors and makes you feel happy once you step in. The hotel and room and water park was very clean. I liked how the wrist bands doubled as the key entry for the door to the room so we didn't have to worry about carrying a key card. All the staff was friendly too. Price wasn't bad either at around $180 for a Saturday night. Place wasn't too crowded so there wasn't any long lines. Great place to go close to Chicago. My daughter had a lot of fun and it was a great stay-cation. Again the only reason I didn't give 5 stars is because it's a smaller indoor waterpark

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank depazed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 19 November 2013
Dear depazed,

Thank you for sharing your FUN-tastic feedback on our resort! We are thrilled to hear that you believe our resort has the best indoor waterpark in the Chicagoland area. It seems like you enjoy the tropical décor and overall cleanliness of the resort and waterpark. Our wristband technology not only allows you into your overnight room and gains you access into the waterpark but can be used to make purchases around the resort. It appears that you found our staff to be very friendly during your stay. Thank you again for sharing your comments. Hope to see you and your daughter again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, il
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 16 November 2013

Overall we could not have asked for a better local weekend away with our two year old daughter. To best review this resort you have to look at it as three separate entities.

The first is the biggest draw and the reason why we booked our stay here. The waterpark is phenomenal. It is a wonderfully clean and well maintained indoor water paradise for kids of all ages. The new floor installed in September did make it less slippery. The Saturday/Sunday morning tour of the facility is kind of neat.

The hotel portion is bright, colorful, and separated enough from the rest of the complex. When we found out our room was on the lower level right next to the "Food Court", we were a little worried that it would be too noisy, but it was fine and turned out to be a great location because it was so close to everything. The rooms were spacious and the beds were comfortable.

Based on previous reviews about the restaurants, we chose to eat out the first night as the reviews were not favorable for service/food. However, we ate lunches and found the food to be fine and service to be good. The Crazy Toucan was a good place to eat. Anna Chovy's PIzza has a deal for a refillable cup of soda, which is good to take advantage of.

Leapin' LIzards is a good place to relax/rewind after swimming. They have free activities such as coloring and playing with blocks. They also run kids movies continuously throughout the day and even put on a movie we asked for. They also run special activities throughout the day.

There were a few things that could have been better that would have made our stay 5 stars. First, upon checking in, we were forced to wait 2 hours before entering the water park, unless we wanted to pay extra. We knew this in advance, but the water park was virtually empty and the price was steep for just 2 extra hours. If it was a bit cheaper, we would have taken advantage of it. The furniture/linens in our room were worn and the refrigerator did not close correctly and required extra force. The water park was great when there weren't a lot of people, but Saturday and Sunday proved challenging with a young child because the special area set aside for them was overrun with big kids who really had no reason to be in the baby pool. We brought our concerns to the manager on duty who did talk to the lifeguard and action was taken. We were, however, told that they couldn't kick the big kids out of the baby pool. We felt that the big kids were a hazard to all the little ones trying to have a good time. It was sad to see that even the lifeguards were frustrated that the big kids weren't listening. We would recommend Key Lime Cove setting a height restriction on the baby pool, just like they have on most everything else like the slides and basketball pool. There are enough things for the big kids to do. Let the little kids have a space all their own. Finally, early mornings proved difficult for those with young children who get up early. There is nothing open, except the buffet, arcade, and Starbucks until 9 am. It would be nice to have a little indoor play space or something to do. It was hard just walking around looking at things for 2 hours waiting for them to open.

Despite a few things, it was a great weekend. We hope to go back soon.

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank boarderx1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 22 November 2013
Dear boarderx1983,

Wow, what a splash-tastic review! Thank you for sharing your comments with us. We are pleased to hear that you found your stay to be the perfect getaway close to home. As for our waterpark, our entire staff strives to provide a very clean environment for our guests. We are very excited to hear that you noticed the new non-slip flooring! Thank you for giving our management team the opportunity to address your concerns regarding the Lil’ Limers area. We have forwarded your suggestion regarding height restrictions to our Director of Aquatics. It seems like you enjoyed the overall décor of the resort and the location of your overnight room. We are pleased to hear that you found the food and service in our restaurants to be quite good. Our standard check-in time is 4pm but you may arrive as early as 1pm to begin utilizing the waterpark. We do offer early check-in for a small fee that would guarantee your room ready by 12pm and allow you to begin using the waterpark at 10am. Thank you for sharing your feedback. We hope that you and your family consider staying with us again in the future.

Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about KeyLime Cove Indoor Waterpark Resort

Property: KeyLime Cove Indoor Waterpark Resort
Address: 1700 Nations Drive, Gurnee, IL 60031-9136
Phone Number:
Region: United States > Illinois > Lake County > Gurnee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Gurnee
#2 Business Hotel in Gurnee
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — KeyLime Cove Indoor Waterpark Resort 3.5*
Number of rooms: 414
Official Description (provided by the hotel):
KeyLime Cove offers something for everyone at its all thrills, no chills indoor oasis. The Key West inspired resort is a perfect getaway that’s within an hour drive from Chicago or Milwaukee. Relax in a resort-style suite or guest room, or rejuvenate at Paradise Mist Spa. Featuring a 65,000 sq ft Indoor Waterpark other resort amenities include an arcade, dining and entertainment, shopping and so much more! For a family vacation that's a million miles from ordinary, reserve some "KeyLime Time!" ... more   less 
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Also Known As:
Keylime Cove Resort And Water Park Hotel Gurnee
Keylime Cove Gurnee

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