(1) Customer Service: Customer service at Six Flags Great America is non-existent. Out of the major park operators Disney, Universal, Cedar Fair Entertainment Company, Busch Entertainment Company (now the Blackstone Group), etc…Six Flags Entertainment Company has to be the worst at customer service. A few issues I encountered with customer service:
a. I ordered my tickets online and I never received an email receipt needed to print tickets from my desktop printer. There is an option to print your tickets right at the time of purchase on the web so make sure you do!
b. If you call the park expect to be pushed to voicemail. After leaving a few messages regarding my email receipt, I did receive two return calls advising me they would email my receipt. I am still waiting for that receipt. I saved the voicemail from the Great America administrative office and played the voicemail for the guest relations office when we arrived at the park. They printed tickets for $3.00 service charge.
(2) Rides: Make sure you only carry the bare necessities! This includes water incase you get locked in the park because the concession lines look like lines to a soup kitchen, no joke. If you are a girl, do not carry a handbag. I cannot stress this enough. We were a group of two couples and my girl friend was allowed through, with a handbag, but the other couple was stopped. The other girl actually had a smaller hand bag and was advised she would not be allowed on the Superman roller coaster. I could go on about how this entire situation was mismanaged but to get to the straight to the point the wait for the ride was two and half hours and the lockers only lock for two hours before they automatically unlock???? That is if you are lucky enough to find one that is not jammed. I felt bad for the high school kid who was managing the lockers who continually had to explain this to people who were told the same thing.
(3) Conclusion: I could analyze how bad operations are at this park but there are too many concerns. If you go here are a few things to take with a grain of salt:
a. Buy the flash pass. This system is poorly executed but it will make your experience at the park better then if you don’t purchase it for the day. We purchased it after we waited two and half hours after the first ride. Make sure you either purchase the gold or platinum pass. You can reserve times for the rides.
b. Park near the exit. If you decide to stay until close you will not escape the parking lot! The traffic management is not well thought out.
c. Expect to be treated like you are in a Chain gang. The park demographics have changed tremendously over the past 20 years and with the park’s new low cost park ticket strategy it’s evident. The employees are very well disciplined with limited authority so my assumption is there is not a lot of employee empowerment, like Disney, to think outside the box and resolve issues.
d. There is nothing to do for adults. Whereas other parks have “adult theme” areas such as restaurants and bars to keep parents entertained while kids play there is no such place here.
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