I stayed at the La Quinta Gurnee on a Friday and Saturday. The curb appeal of this hotel is very cheap, and uninviting. The other hotels around it put it to shame. Walking in, check in took at least 15 minutes with one agent at the front desk. The staff members were not friendly, and did not offer a greeting. The room is very small, and outdated. The beds were not comfortable, which is unusual for this brand. The glass in my window was cracked, and I could hear expressway noise from i94. There were only two small towels and bottles of shampoo in the room, when there were two people on my reservation. I went down to the front desk and asked for more toiletries and towels. I got them one hour later after reminding the front desk agent. This is not his fault, but the GM's fault for only having one attendant on a Friday night. The pool and the whirlpool spa were dirty, unfortunately. The breakfast was of a low quality. I have stayed at many other La Quinta properties and given them five stars. This hotel does not get that because the bare minimum was done. In this industry, it is a necessity to go above and beyond, two star hotel off of the freeway or five star hotel in downtown Chicago. Do not waste your time on this hotel. Spend the extra money to go to the Hampton or the Fairfield Inn. This was definitely a disappointing experience and I will never be back. The only good aspect was the housekeeping team, as they do an amazing job in the ROOMS, not the pool area.
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- Also Known As:
- La Quinta Inn Chicago/Gurnee Hotel Gurnee
- La Quinta Hotel Chicago
- La Quinta Gurnee
- Gurnee La Quinta