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“A little disappointed”

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Hampton Inn Chicago/Gurnee
Ranked #1 of 11 Hotels in Gurnee
Certificate of Excellence
Olmsted Falls, Ohio
Level 4 Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“A little disappointed”
Reviewed 11 August 2012 via mobile

We just completed a two night stay. I will begin with I am disappointed that I did not clearly read or understand that a double room is that. I find it difficult for three star hotels not to offer larger beds. I will take the blame for this.

What I really did not like about the room was the micro sink outside of the bathroom. It was 18 inches wide if that!! Very small and no room for your toiletries at all.

The room was clean and I will give the staff a gold star for service. Being a Hilton Honors member and now seeking out Hampton Inns I expect a certain level and this hotel really missed the mark.

This hotel is very convenient to Six Flags. There are other hotels in the area as well and I will check them out on our next visit to the area.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mash62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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496 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
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  • French first
  • German first
  • Portuguese first
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  • Any
English first
Salem, Massachusetts
Level 6 Contributor
114 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed 8 August 2012

We had an excellent two-night stay. The staff was very helpful and friendly, especially as we'd gotten in earlier than expected. (We forgot about the time change.) There was always coffee in the lobby available, and my children enjoyed some fruit. The hotel was very clean and the staff was more than friendly and accommodating. They did a great job of handling quick breakfast turnover as well. The location also can't be beat, and there were numerous options for eating within walking distance.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank livmass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broken Arrow, Oklahoma
Level 4 Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 July 2012

We love Hampton Inns. The staff here was kind and courteous but the hotel needs some detail help. Our bathroom door would not close, the beds are the small and very hard. The internet went out the first night and was not fixed. Their breakfast staff did a good job and the place was decently clean. They did give us a small restaurant gift card for our troubles when I told them about our door.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zeeland, Michigan
Level 5 Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 21 July 2012

We didn't walk to Six Flags, but we could have and saved $20 each day for parking there.

The hotel staff was great and very helpful. The breakfast was quite good, well maintained and lots of options. The room was very clean, although the bathroom was small and the sink area incredibly tight.

Nice new flat screen TV in the room was very nice, along with a good selection of HD channels.

Room Tip: Buy tickets to Six Flags here. Big discount!
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tlc237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bay City, Michigan
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 July 2012

Hotel is located close enough to six flags to walk to the park, about a mile. Location great. Hotel room clean except for bugs found in two rooms from 7/4 to 7/6. Those two rooms ajoining were on the first floor. During our two day stay we found and killed 8 bugs. Three different types, none appeared to be bed bugs. We told management about it the day of our departure and they called pest control. They offerred nothing else even though Hampton has a 100% satisfaction guarantee. I guess I should have asked. One of the rooms was paid by 50K of Hilton points. A cash and point refund should have happened.
If you stay at this hotel I would recommend not staying on the first floor.

Room Tip: Don't stay on first floor
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thohol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike_Drab, General Manager at Hampton Inn Chicago/Gurnee, responded to this review, 18 July 2012
I want to apologize for the unfortunate experience that you had at our hotel. The health and safety of our guests is of the utmost importance and we strive to provide our guests with 100% satisfaction. I’m glad that you notified our staff so that we could address the pest situation.We appreciate you bringing this to our attention and will work to make sure the problem is addressed. Please contact me directly at 847-662-1100 so I can speak with you about this matter.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio Rancho, New Mexico
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 January 2012

Nice hotel. Close to several restaurants. Very clean.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dcitgriffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenosha, Wisconsin
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 November 2011

Stayed there for a week. The rooms are small and packed with furniture. The updated rooms are quite good, but the new furniture smells quite a bit. You clearly hear the noises from your neighbours and the sound from the corridor.
The Service is different; some people got a bottle of water and candy, some not.
The wireless network is poor. We tried to use it in the conference room and it doesn't work well. The personell has no clue how to fix it. Anyway it is very slow and you have to deal with a changing wap key.
The self service breakfast is ok but not more.

Room Tip: There are updated rooms, ask for that
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  • Stayed February 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Detlef_Birgit_Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Chicago/Gurnee

Property: Hampton Inn Chicago/Gurnee
Address: 5550 Grand Ave, Gurnee, IL 60031-4901
Phone Number:
Region: United States > Illinois > Lake County > Gurnee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Gurnee
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Chicago/Gurnee 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Hampton Inn Chicago/Gurnee Hotel Gurnee
Hampton Inn Gurnee Il
Gurnee Hampton Inn

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