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“Awesome Service”

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Holiday Inn Gurnee Convention Center
Ranked #6 of 11 Hotels in Gurnee
Muscatine, IA
1 review
“Awesome Service”
Reviewed 28 August 2012

Holiday Inn Gurnee Convention Center had some of the nicest people working on staff that ive ever witnessed. Everyone wanted to help and had a smile on their face. The rooms are nice too...spacious bathrooms, comfortable beds. We utilized the shuttle service that was offered as well, which was a very convenient serice.

  • Stayed August 2012, travelled with friends
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Helpful?
Thank danielle l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquelah R, Sales and Catering Coordinator at Holiday Inn Gurnee Convention Center, responded to this review, 31 August 2012
Thank you so much for the review! We are extremely glad that you enjoyed your stay with us and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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247 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Manteno, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2012

Stayed there when it was the Holiday Inn before, and when it turned to Vista. Both of them dumps. This place..........amazing. Total change. I would recomend it in a heatbeat to anyonone. The reaustrant was delicius. Room was clean and huge. We had a problem with the AC that was fixed within 30 miniutes. No bad on the hotel, but I grabbed the utility man in the hall and he dropped what he was doing to take care of us. Never got his name but thank you. We drive from Kankakee 4 times a year to go to Six Flags. We will be there in October for Fright Fest. See you then.

Room Tip: I would recommend the suite. Good size. Good value.
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  • Stayed August 2012, travelled with family
    • Value
    • Location
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    • Service
Helpful?
Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquelah R, Sales and Catering Coordinator at Holiday Inn Gurnee Convention Center, responded to this review, 26 August 2012
Thank you for the review! We are so glad that you decided to take a chance and stay with us as we are considered to be a brand new hotel. We thoroughly enjoy reading reviews such as yours and they have all been passed on to our Food and Beverage and Maintenance departments. Once again thank you for the review and we will see you again in October!
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Fargo, North Dakota
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 August 2012

This hotel was super clean with a wonderful and helpful staff, convenient to shopping, SixFlags, and freeway access. CLEAN, CLEAN, CLEAN. The hallways smelled fresh, the carpet and wallcoverings were all new. Just a great place that really beat our expectations for the price.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Kelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquelah R, Sales and Catering Coordinator at Holiday Inn Gurnee Convention Center, responded to this review, 26 August 2012
Thank you so much for the review!! We are extremely happy that you enjoyed your stay with us and appreciate you taking the time to tell us about your stay. You truly are our Everyday Hero and we hope to see you and your family again soon.
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Lechlade, United Kingdom
Level Contributor
123 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 12 August 2012

Stopped here on business 04 - 10 Aug 12. Hotel is clean and staff are friendly and helpful
Buffet breakfast is ok but at $9.99 per person could get expensive for a family.
The hotel has been remodeled and has a decent bar and a restaurant although I never saw anybody dining in it while I was there.
Very well located for Gurnee Mills shopping mall and Six Flags amusement park - the hotel offers a free shuttle service.
Nearby dining includes Lonestar steakhouse, Chillis, Rainforest Cafe, Outback Steakhouse and TGI Fridays (shuttle will take you to any of them)
One word of advice - If crossing West Grand Avenue to dine or shop be VERY careful - road is 6 lanes, very busy and there is no crosswalk, would not attempt to cross with children, best to drive or ask the shuttle to take you.

Room Tip: Ask for a 'suite' has separate bedroom and is good value
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  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank garrytev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquelah R, Sales and Catering Coordinator at Holiday Inn Gurnee Convention Center, responded to this review, 17 August 2012
Thank you so much for the feedback!! We are glad that you enjoyed your stay and hope that you choose to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield,IL
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 August 2012

First, it took 35 Minutes to get checked-in. The ONE person in front of me apparently had a differcult issue to take care of. Then once I was able to finally check in they were unable to accomidate the rate I I booked on the HOLIDAY INN site. Within the rate it CLEARLY stated that it included a $20 restaurant credit. Finally, after 2 calls to the Holiday Inn Reservation line and waiting for the Hotel manager to help the second night of our stay (and another call the Holiday Inn Reservation line by the manager) I finally got 2 vochers for a free breakfast which I was only able to use 1 because we were leaving the next morning! I was not very happy to only get half of what was promised when I made my reservation.On the other hand the hotel looked nice, newly renevated I believe, and mainly clean except when I opened our curtains and found several bugs and dirt on our window sill. There was also an odd smell in the bathroom. My dinner at the hotel's restaurant Spice was good, would have been better if I had my restaurant credit!! But neither of my girls liked their food I'm glad kid's eat free. Finally, the main reason I chose this hotel was because of the shuttle to Six Flags, that they did deliver on, however they refused to let the driver leave before 10:00 which was when the park opened, even though my girls and I as well as a few other families had made sure to get down to the lobby by 9:30 so that we could beat the crowds into the park, another disappointment!

Room Tip: The room we had was the I think the furthest point from the lobby, however since it was far from the...
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  • Stayed July 2012, travelled with family
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Helpful?
Thank ashMwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquelah R, Sales and Catering Coordinator at Holiday Inn Gurnee Convention Center, responded to this review, 17 August 2012
Thank you so much for the review! It is very unfortunate that you had such an unpleasant experience with us and we do sincerely apologize for that. We truly appreciate your comments as they do help us to be a better hotel and I have given your comments to our Front Office and Maintenance departments as well as our General Manager. Thank you again for your feedback and we hope that in the future you do choose to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merrimac, Wisconsin
Level Contributor
111 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 10 August 2012

It has been some time since we stayed here so that we could go to Six Flags. I was pleasantly surprised with the renovations since we were here last time. There is music playing outside the front door. It puts you in the right frame of mind for being on vacation. The lobby is nice and open. The decor throughout the hotel is an upscale version of the typical Holiday Inn. The staff was nice and friendly.

It was really warm on the 4th floor hall way when we exited the elevator, but that was on the side facing the setting sun on a hot day. The room was comfortably cool! We had two double beds in Rm 459. There was plenty of room to have two queens in there. The only other improvement is that during the Olympics, we want to watch all stations and NBC Sports Channel was not available in the room... it was only available in the lobby and restaurant. (Earlier in the week we were at the Holiday Inn in Carol Stream and that facility did have NBC Sports.)

All in all, this property has been upgraded significantly and is a very fine place to stay in the Gurnee Mills/Six Flags area.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank hahnje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquelah R, Sales and Catering Coordinator at Holiday Inn Gurnee Convention Center, responded to this review, 17 August 2012
Thank you for the review! We are so glad that you stayed with us as we are now a completely different hotel under new management. I have passed your comment in regards to the cable and bed sizes on to our General Manager. Once again, thank you for the review as it is guests like you that help us to be a great hotel. You are truly an everyday hero and we hope that you choose to stay with us again in the future.
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Williamsburg, Iowa
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 10 August 2012

This Holiday Inn is very modern and well appointed. Our standard room had the look and feel of a more expensive hotel. There is a restaurant and bar within the building and a spacious indoor pool with hot tub, excercise room and game room. The shuttles will take you to Six Flags saving you $20 per day in parking fees at the park. The people were very helpful at checkin and informative about the hotel and immediate area. Will definately stay here the next time we visit Six Flags. Oh, and there's a mall across the street.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob_and_kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquelah R, Sales and Catering Coordinator at Holiday Inn Gurnee Convention Center, responded to this review, 10 August 2012
Thank you for the review!! We are glad that you enjoyed your stay with us and hope that you do choose to stay with us again during your next Six Flags visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Gurnee Convention Center

Property: Holiday Inn Gurnee Convention Center
Address: 6161 Grand Ave, Gurnee, IL 60031-1613
Phone Number:
Region: United States > Illinois > Lake County > Gurnee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Gurnee
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Gurnee Convention Center 3*
Number of rooms: 210
Official Description (provided by the hotel):
We are Lake County's treasure with 10,000 sq. ft. of meeting and banquet space, onsite dining, and signature accomodations for business or leisure travelers in Gurnee, Waukegan, Libertyville and more. We are now featuring 210 fully renovated contemporary guest rooms and elegant meeting space. Our full service property offers one of the largest pools in Lake County and a state of the art fitness center. We are right across the street from Gurnee Mills Mall and just minutes away from Six Flags Great America. ... more   less 
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Also Known As:
Holiday Inn Gurnee Hotel Gurnee

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