We stayed at this hotel just as a place to rest our heads for the night. We arrived at 9pm and left out early the next morning.
Upon check in I noticed the hallway carpeting was very dirty and the hall contained a bad odor. Upon entering my non-smoking room I also smelled an annoying odor. It made me feel like the room was unclean.
The faucets in both the kitchenette and bathroom had a crud build-up from years of improper cleaning. The furniture was worn down too. I had black stains on my pillow which resembled mascara...made me wonder if the sheets had been changed.
I asked for a 5:30am wake up call, and never got it. It made us scramble to get out the door to get to where we were going, on time.
There was a loud knocking noise coming from the ceiling in the kitchenette all night. Possibly banging pipes?
I also reserved room with a 22% discount code. The front desk showed the code, but had no idea what it was for. I had to call the main 800 number to have them reflect the discount. Then I find out that they charge me for the full amount of the room and that when I check out the next morning, the discount will be credited back to my card. Does that make sense!? Well when I went to check out, the clerk didn't know how to credit my discount back. I had to call in later and talk to a manager, in order to get the credit. She informed me the credit would take up to 5 days to show back on my credit card.
I am not a fussy person. When I go to a hotel, I don't expect glamour and a ton of amenities...just a clean place to rest my head and an easy check-in/check-out. The hotel failed in both of these areas.
On a positive note, the front desk staff were polite.
- Official Description (provided by the hotel):
- Located less than a mile away from Six Flags Great America! ... more less
- Reservation Options:
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- Also Known As:
- Extended Stay Gurnee
- Gurnee Extended Stay
- Extended Stay America Gurnee