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“Pleasant!”

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Courtyard Chicago Highland Park/Northbrook
Ranked #1 of 1 Hotels in Highland Park
Reviewed 15 July 2013

The service we received from the moment I checked in was very professional and with lots of smiles. Everyone from the breakfast crew, cleaning to the shuttle service was very friendly. Our room was clean and comfortable. Only downside was their hottub was out of service and the letter posted by it didn't state when it would if ever be opened. We stayed here while we attended a concert at the Ravinia Festival and the shuttle service rocked!! You can load all of your goodies up in back and they get you there safe and sound.

  • Stayed: July 2013, travelled with family
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1  Thank thums092395
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this reviewResponded 17 July 2013

Dear thums09395

Thank you for the great review. Service is a top priority to the entire staff at the hotel with every guest that comes through our door. I am also pleased to hear that you were able to take advantage of the hotel and the shuttle service to Ravinia.

We are currently starting the process of renovating the pool and hot tub area of the hotel. We are excited about the changes and new features that it will offer to our guests by the end of summer.

Regards,

Josh Dierker

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95 - 101 of 110 reviews

Reviewed 4 July 2013

Room was okay but the service was truely a nightmare. Although our company usually gets a special rate I was told that the rooms with that rate were fully booked which was not true.
Breakfast was average. Employees did not care about the cusomer at all. Shuttle was not available although it was promised and booked.

  • Stayed: August 2012, travelled on business
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Thank Steveburkard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this reviewResponded 8 July 2013

Dear Steveburkard,

I am disappointed to hear that you received poor service during your recent stay at our hotel. Any service shortfalls are quickly addressed at the hotel in efforts to ensure it does not repeat.
In regards to the shuttle, we do in fact offer a complimentary shuttle service to Ravinia that operates on a first come basis. This is one of the big draws to the hotel during this time of year so it will at times stay busy during popular concerts. We are currently working on new ways to improve the service to accommodate more guests during the concerts that are showing as sold out through the rest of the season.

Regards,

Josh Dierker

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Reviewed 15 June 2013

The hotel looked recently updated and everything appeared new and clean. The bed was comfortable and the sheets were soft and clean, which gave me a sound night's sleep. There is also a big upscale shopping mall just down the road if you are in the mood for shopping.

Stayed: March 2013, travelled solo
Thank montjazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this reviewResponded 21 June 2013

Dear Klarity01,

Thank you for the great review of our hotel. I am happy to hear that you were able to enjoy our newly renovated hotel. We look forward to seeing you again in the future.

Regards,

Josh Dierker

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Reviewed 9 June 2013

Typical of the "new" style Courtyard. Starbucks, healthier food options - especially for breakfast, open dining area and bar.
For our recent visit to Ravinia to see Judy Collins/Don McLean we were very pleased with the convenience and the friendly staff. It is slightly difficult to find if you are coming from the east on Lake Cook Road. Look at the map because you turn left on Skokie Valley Road for access.
As commented on by others, the highway is very close.
Get a room number that is even; side away from the highway. We had no problem with the noise. The Courtyard does have shuttle service to Ravinia; a BIG plus. This was our first stay, but we are booked again for August.

  • Stayed: June 2013, travelled as a couple
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3  Thank Jeffrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this reviewResponded 11 June 2013

Dear Jeffrey S,

Thank you for the great review on our hotel. I am pleased that you were able to enjoy the shuttle down to Ravinia as well our new Bistro.

We look forward to your next stay in August.

Regards,

Josh Dierker

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Reviewed 25 May 2013

Two thumbs up from this bonafide hotel snob. Not totally thrilled that I was going to be staying at a Courtyard Marriot. Ate my words the moment I walked in.

I give five stars in favor of the quality of the hotel for its class. The staff is unbelievably friendly, they have this GREAT open dining / bar / work space in the lobby with pretty delish and reasonably priced food. This hotel also has a pool AND if you’re freaked about working out while on the road – not to fear! They have an LA Fitness right next door and provide guests a pass to use the facility.

The rooms – for the price and again expectation… FABULOUS. They are clean, the beds are pretty comf, for the warmer days and those not a fan of the A/C they have a balcony.

OH and you have like every thing you need across the street from a Trader Joe's to a Nordstroms Rack.

The ONLY of things (non-deal breakers) are the lighting in the bathroom (that weird lighting that no one looks good in) and the towels are thin.

If you’re traveling to this area for biz, I’d recommend this hotel in a hot minute over any other hotel in the area (especially the Hyatt).

Happy traveling!

  • Stayed: May 2013, travelled on business
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1  Thank Christianeluvmetrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this reviewResponded 28 May 2013

Dear Christianeluvmetrav,

Thank you for the great review of the hotel. We appreciate all the positive things you had to stay.

We look forward to your next stay when you are in the area.

Regards,

Josh Dierker

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Reviewed 25 May 2013

This Courtyard is great. I had an interior room facing the courtyard and didn't hear any traffic noise as well. The entrance is a little tricky if you are coming from the direction that requires you to cross over lanes to turn in. You have to keep going and find a turn around spot. Lots of parking, nice facilities, close to freeway and shops/restaurants.

Room Tip: Ask for an interior room so you don't hear traffic noise.
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  • Stayed: May 2013, travelled on business
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1  Thank woozel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this reviewResponded 28 May 2013

Dear woozel,

Thank you for staying with us at the Courtyard Highland Park. We are glad you enjoyed your stay during your recent visit.

For any guests arriving for the first time at our hotel, the entrances can seem a little tricky and confusing. Depending on where guests are arriving from, there is an option of two different entrances to the hotel. The first one is on Lake Cook Road as you mentioned but there is a second one on Skokie Valley Road. Please feel free to contact the front desk directly the next time you stay so we can give you your best and easiest option for driving in.

Regards,

Josh Dierker

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Reviewed 24 May 2013

I stayed here 1 night this past week. Overall a good stay EXCEPT for the room noise. If it wasn't for the highway noise it is easily a 4 star, a really nice courtyard. The highway noise is so bad that unless you sleep like a bear or with a loud white noise machine, you can't sleep,in the room. I didn't ask to move as it was late,before checking in. However, there shouldn't be a whole side of a hotel that is un stay able. Here are the pros

Nice updated room
Free WSJ
Good cafe for breakfast, Starbucks, light lunch
Updated lobby for meetings
Good service

It is really too bad the highway noise is so bad

Room Tip: Away from the highway
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  • Stayed: May 2013, travelled on business
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Thank gbmateo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh D, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this reviewResponded 28 May 2013

Dear gbmateo,

Thank you for taking the time to post a review for the Courtyard Highland Park. We appreciate the positive comments that you had regarding the hotel and also take note of the feedback regarding the noise. While having the highway close to the road is great for traveling to Chicago, it does present a challenge at times with noise. Knowing this, we do try to keep most of our guest away from the highway side and place them in rooms that are not affected by the noise.

We look forward to seeing you in the future.

Regards,
Josh Dierker

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Additional Information about Courtyard Chicago Highland Park/Northbrook

Address: 1505 Lake Cook Rd, Highland Park, IL 60035-4416
Region: United States > Illinois > Lake County > Highland Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Highland Park
Price Range: £65 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Highland Park/Northbrook 3*
Number of rooms: 149
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Also Known As:
Courtyard Chicago Highland Park/Northbrook Hotel Highland Park
Courtyard Highland Park
Highland Park Marriott
Highland Park Courtyard

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