We have been travelling around the country for interviews this month. We booked this hotel at the last minute, as my boyfriend interviewed at Loyola for a position. First, the smell is still there, especially if you are outside of the hotel. The hotel staff was rude and unhelpful from the moment we got there. Told them we needed a shuttle the next morning and were told it would be no problem. Waited around for 45 minutes in the lobby ---while listening to the front desk person talk to friends on the phone the whole time---and the shuttle never came back, even though he had been saying for 30 minutes he was 2 minutes away. Finally, we decided to call a cab because he had to be there in 35 minutes and the manager happend to come out right then and offered to take us to Loyola. He was very apologetic and very helpful--kudos to him! No hot water the night before, and when I went to tell the front desk I was rudely told it would be back on soon. The hotel room was comfortable, and once inside we only noticed the smell when the wind blew a certain way.
The fun continues as the Hillside hotel proceeded to charge my credit card for the next 7 days and overdrafted my bank account the week of Christmas. There was some problem in accounting that nobody noticed that was charging people for every single day. I noticed it on day 4, but there were 3 more pending charges. Took days to get my money back and I was stuck in travelling with only a credit card.
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- Also Known As:
- Best Western Plus Chicago Hillside Hotel Hillside
- Best Western Hillside
- Hillside Best Western