We were booked at this hotel for a wedding taking place at Brookfield Zoo. I'd recommend to look elsewhere when looking for your guests to block rooms for your wedding. Here's why:
The shuttle provided from the hotel to the zoo (where the wedding took place) and back was disorganized to say the least. I've been to multiple weddings with shuttle service and this is by far the worst.
With previous experiences, the shuttle times of pick up are clearly listed at the lobby to know when you need to be there for pick up. This was not the case with BW. A little inconvenient but I thought ok, all hotels are different.
I called down to the lobby and asked how I can put my name on the list for the service since I was a date of someone in the wedding party I was traveling alone to the ceremony and wanted to ensure I'd be on time for the ceremony. At first she put me on hold and seemed very confused, but came back on and said she (I forgot her name) "put me on the list" for 5pm. I go down to the lobby (with no air conditioning in 90 degree weather, also no air in the elevator or hallways) at 4:45 to make sure I'm on the list (since at this point I'm a little leary of the hotel's practices) and the man (didn't catch his name either) advised me I wasn't on the list. He added me but this was a little frustrating since I knew there was limited seating provided considering they have just 2 vans for all the people using this service. The zoo is about 15 minutes away but I thought with the ceremony at 6pm being down in the lobby at 4:45 would be sufficient time to get there without stress. Was I ever wrong.
I waited in the hot lobby for almost an hour until someone finally got there to take us to the zoo (there was only 1 van and room for 6, the next van was coming "shortly"; luckily I got on this first van) At this point the ceremony was suppose to start in 15 minutes which is how long it would have took to get to zoo plus walking etc to the ceremony site. I have never had this bad of service as a wedding guest needing a shuttle. Luckily the wedding was running behind as most are and once we seated at 6:10 it was fine. However had the ceremony started on time it could have been quite embarrassing to sit as the bride is walking down the aisle.
I would not recommend this hotel for any wedding guest whatsoever.
We had lunch in the hotel around 1pm, no other guests were in there but getting our food took quite a long time. I usually don't mind waiting to eat but without air in the restaurant made it quite unpleasant. However I must say the food we did receive was good, had chicken strips (can't really mess that up I suppose) and my date's Mom had quesadillas, which she enjoyed.
Overall, I gave this hotel a 2 since the lunch was good and the room's air conditioning was cold at least (should be standard in my opinion though). The shuttle service, no air everywhere else and the stench in the hotel and room were enough to have me say look elsewhere.
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