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“Not bad for Chicago”

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Best Western Plus Chicago Hillside
Ranked #1 of 3 Hotels in Hillside
Ft Wayne, United States
2 reviews
“Not bad for Chicago”
Reviewed 13 July 2014

The bathroom was tiny. The pillows were lumpy. Son tried to take a bath, but the drain stopper leaked. Everything was clean and there was ample, free parking. Right off the highway makes it easy to find.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Debra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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383 reviews from our community

Traveller rating
    107
    137
    80
    28
    31
See reviews for
107
66
35
112
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Saint Louis, Missouri
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 July 2014

This is my third time staying at a Best Western Hotel and this has been the worst room I have had at any of their hotels. The first thing wrong is the locks. The locks in our room was getting stuck and jammed the whole trip. Also the locks to open the adjoining room to open that door also kept getting stuck. There was also a strawrapper stuck in our peephole and the handles to the bathroom tub fell off and the water would not run. I expected better of the hotel because evrytime I visit Chicago I stay at one of the Best Western Hotels but this one was just poor. I think I will still stay at Best Western Hotels just not this paticular one.

Room Tip: Look for problems directly after check in
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Dominic B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hillside hotels

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 July 2014 via mobile

I stayed at the hotel as a necessity to take a licensure exam. All of the staff was very friendly and accommodating. The bathroom was very clean but parts of the room were questionable. (Food Crumbs on one of the bedspreads) My room apparently was near the kitchen ventilation as it smelled like stale food then bacon in the morning and I was on the third floor. I did not ask for a new room but I am sure they would have accommodated me. The pillows were very used and bumpy. The breakfast buffet was not bad for $6. However I am used to a more comfy hotel bed and room accommodations, I would not stay again unless it was a necessity.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rlentz7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eagan, Minnesota
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 July 2014

I've never seen a busier hotel outside of Vegas or Orlando! It handles tour groups on a daily basis. The staff keeps up with the cleaning, as far as we could tell from our accomodations. We had two rooms, one with a king, one with two queens. Good size and condition. They had microwaves and refrigerators. Clean bathrooms. Nearly new decorating. The carpets in the hall could have used a cleaning but the rooms seemed fine. One of our rooms was on the freeway side, which you can see from the windows. Of course you could hear the traffic but it wasn't a problem for sleeping. The other side didn't have a view other than what we call Mt. Trashmore, a landfill, but there is some distance between. The only issue we had was only one desk person on duty each time we were there but the wait wasn't too bad and the people were very efficient. There is a restaurant on site but we didn't eat there. There is not breakfast included in the stay. There is an outdoor pool. It is supposed to be 20 min. from downtown Chicago but the traffic condition is never good enough for that to happen! It is about a 35 minute drive on a decent day.

Room Tip: Pick a room away from the freeway side if you like it quieter.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FussyTraveller60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Branson, United States
2 reviews
Reviewed 30 June 2014

The people here were all kind and helpful. They were pleasant to be around. The food was delicious and the drinks perfect - so perfect we had one each night. We slept well, it was simply a peaceful experience amongst Best Western Plus' people that acted like friends and family.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sherry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adamse, Director of Sales at Best Western Plus Chicago Hillside, responded to this review, 1 July 2014
Thank you for expressing your thoughts about your stay. Were glad you had a great experience as it means were doing our job right. We hope you have the opportunity to come back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level Contributor
162 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 28 June 2014

A nasty summer storm in Chicago forced thousands to spend the night around O'Hare airport, and I ended up here. Although it was very late (around midnight), Anna at the front desk was helpful, polite, and very friendly as she checked in a large group of tired, frustrated travelers. The key didn't work, but she cheerfully apologized and replaced it right away. Since our checked bags couldn't be retrieved from the airport that night, we had only what was in our carry-ons. Many of us had no toiletries, but Anna made sure we went to our rooms with as many of the necessities as possible.

The bed was very comfortable and clean. The plaster or drywall mud on the walls and ceiling looked old and cracking in a few places. The room featured a good-sized television and what seemed like very clean carpet in good condition. It was difficult to connect to the internet in the lobby, but once in the room it worked fine. Everything in the bathroom was spotless, and the towels were clean and adequate. The air conditioner could be run on fan only, rather than using the a/c, so it blew steadily all night rather than starting and stopping as the a/c temperature changed. The hotel was quiet too, with no traffic noise or loud guests. These ensured an uninterrupted night's sleep.

The next morning we had to take a 6am shuttle back to O'Hare. Anna was still at the front desk to send us on our way with a smile and happy wishes. Unfortunately, the hotel had no coffee. I asked a restaurant employee if they had any, but he said they didn't and it would take awhile before they made some. We were surprised by this since there were only 4 people eating breakfast from an already stocked buffet. This was a huge setback to weary travelers running on very little sleep.

Our driver was very pleasant and helpful, dropping us off at our gate in plenty of time for our flight. If you take their airport shuttle from O'Hare, be sure to call the hotel to ask them which exit their shuttles stop at. The shuttles run every hour, so if you miss one, it will be another hour before the next shuttle.

Room Tip: The carpet is so thick that some of the doors open with difficulty. You may need to push or pull har...
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WeDreamOfTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adamse, Director of Sales at Best Western Plus Chicago Hillside, responded to this review, 1 July 2014
Thanks for telling us about your recent visit. Were sorry about the coffee usually we have it in your room for you to make it at your convenience. I'll have to check into that. Were glad the rest of your stay went well. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Upper Michigan
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 June 2014

We were on a bus tour and stopped here. It was fine, there were no problems. The bar and restaurant were a welcome sight and the food was very good. We also had a wonderful full breakfast in the morning.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank just-suze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adamse, Director of Sales at Best Western Plus Chicago Hillside, responded to this review, 1 July 2014
Thank you for your response. Yes our food in the lounge is quite popular. I happen to love our pizza and I hope you had the chance to try it. I hope you have the opportunity to come back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Chicago Hillside

Property: Best Western Plus Chicago Hillside
Address: 4400 Frontage Rd, Hillside, IL 60162-1734 (Formerly Chicago Hillside Hotel)
Phone Number:
Region: United States > Illinois > Hillside
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Hillside
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Plus Chicago Hillside 3*
Number of rooms: 248
Reservation Options:
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Also Known As:
Best Western Plus Chicago Hillside Hotel Hillside
Best Western Hillside
Hillside Best Western

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