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“Renovated, great staff” 4 of 5 bubbles
Review of Hilton Garden Inn Hoffman Estates

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Hilton Garden Inn Hoffman Estates
Ranked #1 of 9 Hotels in Hoffman Estates
Certificate of Excellence
Fort Wayne, IN
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Renovated, great staff”
4 of 5 bubbles Reviewed 21 July 2012

We stayed at this hotel twice in July, once as a couple and once with family. The King room we stayed in as a couple was very nice and very quiet. The morning breakfast was too busy and they did not have enough staff to kep food fresh and even available. But the front desk recognized the problem and comped our breakfast. The next weekend we stayed as a family for a sporting event in a double room. Although this is a Hilton corporate decision, the new double beds are extremely small. There was no way our family of 4 could sleep in these two beds together, and we are not big people. We talked to the front desk and ended up having to get a second room for the next night. They did give us a good deal and treated us extremely nice, but shame on Hilton for switching to these ridiculously small beds!

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank travelmom200612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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654 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Urbana, Illinois
Level Contributor
118 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 8 July 2012

Excellent customer service. Great value. Rooms, clean and nicely decorated..great location.
Noisy in halls, no sound barriers from hall noise...heard everyone conversations and babies crying.
Overall pleased with stay.

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cplot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton Garden Inn Hoffman Estates, responded to this review, 10 July 2012
Dear Cplot-

Thanks for taking time to review our hotel on Trip Advisor. We are very pleased with our newly renovated hotel. We appreciate your business and hope to see you soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 29 May 2012

I have stayed here three times in the last three months. The first time was EXCLLENT! Great service from the staff, the driver was outstanding and very helpful and punctual. I was here for business so I had to be driven 0.5 miles every day to the company location down the street and I was never let down. Then they fired the driver to save money, and remodeled the hotel without telling anyone. I asked if the remodel was finished and if they hired another driver prior to my last stay, and they said yes and yes. Lies. They were still remodeling, and they didn't have a driver yet, so I had to rely on hotel staff to drive, in the midst of them trying to do their regular jobs as well. Not the staffs fault, but I was late several times and had to call and ask for a ride when I was supposed to be on the schedule. Unacceptable. For a three star hotel I would expect them to be on top of these things. The hotel management has to pull their head out of the sand if they ever want business from me or anyone else from my company who visits this area for business.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Chuck T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oahu, Hawaii
Level Contributor
101 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 29 May 2012

After a few stays at this hotel, it definitely earns high marks! It was recently renovated, not that it needed it. The atmosphere is even more cheerful and welcoming now. The customer service is excellent. The entire hotel staff is quite pleasant. It is located in a great area for shopping and eating. There is the large Woodfield Mall which is nearby. If you have a car, you can easily access the highway to downtown Chicago. The parking lot is complimentary.

The rooms are tastefully and modernly done with Bath & Body Works toiletries. One downfall, the walls to the main hallway can seem very thin. You can hear people talking. The water flows from neighboring rooms can be heard. Other than that, you shouldn't have any trouble sleeping.

Breakfast is buffet style and made to order. They have a variety of foods and beverages. The lobby, lounging area and dining room are bright and comfortable. A pool, jacuzzi, fitness center, wi-fi & internet access are available. Another tidbit, the elevators may be slightly slow at times.

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tinaglobetreks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGMHoffmanEstates, General Manager at Hilton Garden Inn Hoffman Estates, responded to this review, 2 June 2012
Dear Tina G-

Thanks for giving us a nice review on trip advisor! We are very happy with the outcome of our renovated hotel. We appreciate your business and hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandusky, Michigan
Level Contributor
127 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 26 May 2012

Took a 40 person group to Chicago and spent 2 nights at this hotel. Check-in was a breeze, as everything was already prepared for me. It literally took 10 seconds. Rooms were nice, lobby was nice, and we got a private room to eat breakfast. Only complaint would be the lack of choices for our 'continental' breakfast, but that shouldn't dissuade the average guest from staying here at all, since there is a public breakfast area with more options. Staff was very friendly as well!

  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank xcheck28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGMHoffmanEstates, General Manager at Hilton Garden Inn Hoffman Estates, responded to this review, 29 May 2012
Dear xcheck28-

Thanks for staying with us and taking the time to write a nice review! We hope to see you next time you are in Chicago!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
53 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 14 May 2012

This is my second visit to this hotel and they continue to impress! The facility is modern, clean and fresh smelling; everything work as it should; the hotel has easy on and off interstate access; this location has a AMC 30 movie theater and IHOP very close; the hotel also has a restaurant on site; the staff were friendly and professional; can I say any more! Location, quality and service!

  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank turleyjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGMHoffmanEstates, General Manager at Hilton Garden Inn Hoffman Estates, responded to this review, 17 May 2012
Dear turleyjay-

Good day from Hoffman Estates! We appreciate you taking time to stop by trip advisor to write such a nice review! The staff is extremely proud of the hotel and amenities. We appreciate you staying with us and hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farmington, CT
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 29 April 2012

This hotel offers excellent, clean, comfortable rooms near many restaurants; an excellent choice for those whose travel requires lodgings in this area.

Room Tip: All rooms seem attractive and comfortable
See more room tips
  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NENative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGMHoffmanEstates, General Manager at Hilton Garden Inn Hoffman Estates, responded to this review, 1 May 2012
Dear NENative:

Thanks for stopping by Trip Advisor to give such a nice review of our hotel! We are extremely happy that the hotel is new and fresh with our renovation from this past winter. We should have new photos posted within the next two weeks!

We hope to see you the next time you are in Hoffman Estates! Thanks for staying with us!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Hoffman Estates

Property: Hilton Garden Inn Hoffman Estates
Address: 2425 Barrington Rd, Hoffman Estates, IL 60192-2065
Phone Number:
Region: United States > Illinois > Hoffman Estates
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#1 Romantic Hotel in Hoffman Estates
#2 Business Hotel in Hoffman Estates
#4 Family Hotel in Hoffman Estates
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Hoffman Estates 3*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Hilton Hotels Direct and Hotels.com so you can book your Hilton Garden Inn Hoffman Estates reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Hoffman Estates Hotel Hoffman Estates
Hilton Hoffman Estates
Hoffman Estates Hilton

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