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“KATHY WAS HAPPY” 5 of 5 bubbles
Review of Hawthorn Suites by Wyndham Chicago Hoffman Estates

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Hawthorn Suites by Wyndham Chicago Hoffman Estates
Ranked #6 of 9 Hotels in Hoffman Estates
Las Vegas, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“KATHY WAS HAPPY”
5 of 5 bubbles Reviewed 24 June 2014

This property was great to stay at.
Andrew at the desk was fabulous, very helpful, accommodating and courteous.
The bathroom must have been newly renovated and it was gorgeous.
The rates are great and the location is close to the expressway.
I will definitely go back.

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
1 Thank kate72651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer G, General Manager at Hawthorn Suites by Wyndham Chicago Hoffman Estates, responded to this review, 1 July 2014
To Our Valued Guest,
If Kathy was happy, management was happy!! Our newly renovated bathrooms are amazing. Great lighting, quartz countertops and great storage space…. I would love to have them at home. We are so happy that we were the great location during your travels and look forward to seeing you again.
Your Hawthorn Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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400 reviews from our community

Traveller rating
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    54
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    24
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Hoffman Estates, Illinois
1 review
4 of 5 bubbles Reviewed 24 June 2014

The people here are really nice and take great care of you. I was impressed by how willing every employee is to help and most of them even took the effort to remember my name. The food is always delicious. Jay usually makes the food and not only does he cook well but he is one of the friendliest people you will ever meet and will bend over backwards to get you what ever you would like. Felicia often times works the front desk and is always super positive and goes out of her way to help you. The same goes for Kristin, Hussain and Patrick. Pete usually drives the shuttle. He is very kind and will often go out of his way to make sure you get where you need to go.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pbs123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer G, General Manager at Hawthorn Suites by Wyndham Chicago Hoffman Estates, responded to this review, 1 July 2014
Dear Valued Guest,
“Tear drop”….. Thank you so much for taking the time to review our property. You touched the hearts of our entire staff and they all appreciate your great review. Having a staff member around every corner you turn truly contributes to a comfortable, never without stay. They pride themselves on “giving them a reason to come back” attitude and never falter
Your Truly Grateful, Hawthorn Family
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Prospect Heights
1 review
5 of 5 bubbles Reviewed 23 June 2014

We absolutely luv it here.Been here since April due to relocation. The staff is excellent. Kristen at desk very professional and great customer service. Very helpful and fast when need assistance. She is definitely promotable can be a great asset as a Supervisor or Mgr for the Company one day :)

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nicole R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer G, General Manager at Hawthorn Suites by Wyndham Chicago Hoffman Estates, responded to this review, 1 July 2014
Dear Excellent Guest,
Thank you so much for acknowledging Kristen. She is a great member of our team. Our corporate office is delighted to hear that their customer service training (that has high expectations) has such a great rate of return with our guests. We want to thank you for choosing the Hawthorn Suites during your relocation and look forward to seeing you at our upcoming events.
Your Kristin Fans, Hawthorn Team
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Hoffman Estates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 18 June 2014

stayed the weekend. asked why room wasn't cleaned, they don't clean rooms on weekends. Did not ask for or want a room with kitchen, had one anyway. room seemed to have an odor. Had to ask for clean towels, was definitely not worth $46.00 a night. I left a day early. Am going to call Orbitz and see if any of the money (since i left early) can be refunded.

  • Stayed June 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
1 Thank Victoria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer G, General Manager at Hawthorn Suites by Wyndham Chicago Hoffman Estates, responded to this review, 1 July 2014
Dear Traveler,
PLEASE DON’T GO!!!! Wooow…woooow….. PLEASE DON’T GO!!!!
As an all-suites hotel, all of our rooms come with your fully stocked kitchen. We apologize that you weren’t informed by Orbitz and have called our contacts on your behalf. As mentioned on your welcome letter, we are happy to service your room on weekends upon your request. Our front desk agents are available 24 hours a day, 7 days a week, 365 days a year and will quickly honor any request.
Hoping for another chance, Your Hawthorn Team
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Hoffman Estates, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 12 June 2014

Staying here for quite awhile. Everyone is professional and attentive. The place is clean and well kept. It is located close to anything you may need or want to do. Front desk (KRISTEN, Patrick, Bryan are aces and new hire Jay jerks the continental breakfeast outta the park) From maintenance ( John) to front desk to management this place is a gem....

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer G, General Manager at Hawthorn Suites by Wyndham Chicago Hoffman Estates, responded to this review, 1 July 2014
Dear Valued Guest,
I just had to look up the headline to your review.
Worth it: sufficiently good, enjoyable, or successful.
Thank you so much for taking the time to review our little neck of the woods. Close to anything you would want to enjoy in the Chicago area at a price that allows you to enjoy it all, we are defiantly the go to hotel in Hoffman. Our entire staff is grateful for your acknowledgment and look forward to having you for many more moons.
Your Blushing, Hawthorn Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawthorn Suites by Wyndham Chicago Hoffman Estates

Property: Hawthorn Suites by Wyndham Chicago Hoffman Estates
Address: 2875 Greenspoint Pkwy, Hoffman Estates, IL 60169-7202
Phone Number:
Region: United States > Illinois > Hoffman Estates
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Hoffman Estates
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hawthorn Suites by Wyndham Chicago Hoffman Estates 3*
Number of rooms: 122
Official Description (provided by the hotel):
The Hawthorn Suites by WY Chicago Schaumburg is located in the heart of the Schaumburg Business District. At Hawthorn Suites by WY Chicago Schaumburg, we put amenities where they count: in your room Thanks to the addition of a FREE Hot Buffet Breakfast and a $2 million total hotel renovation completed in October 2013, guests will experience exciting upgrades within our spacious suites including new carpet, fresh paint, updated artwork, improved lighting, modern bed toppings, granite countertops in the full kitchens, flattop stoves, cherry and granite bathroom vanities, oversized back-lit bathroom mirrors, rounded shower rods for extra space, and spa quality soaps and lotions. The property also features a newly added 500 sq. ft. breakfast area and lounge where our enthusiastic staff serve full hot breakfast buffets and evening manager's receptions. Next to the our free guest laundry area is our completely renovated exercise room that features new flooring, lighting, mirrors, equipment and a motivating mural. But before you even check in at the contemporary front desk in our new lobby or visit our fully-equipped business center, you will be welcomed by the upgraded landscaping, resurfaced parking lot, and freshly painted building exterior. Our location is a perfect choice for both business and leisure travelers. We are located near major highways, minutes from O'Hare Airport, Chicago, Woodfield Mall, Ikea, Medieval Times, Schaumburg Flyers and the Willow Creek Church. The area is also home to such businesses as Motorola, Zurich, Texas Instruments, Verizon, IBM and many more. There is no greater place to be for the finest in dining, shopping and entertainment; with all of these minutes away, you can be assured of comfort and access to the best of Schaumburg. Hawthorn Suites by WY Chicago Schaumburg is located near major expressways, downtown Chicago,Sears Tower, Wrigley Field and Navy Pier. ... more   less 
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Also Known As:
Candlewood Suites Chicago-Hoffman Estates Hotel Hoffman Estates
Candlewood Suites Hoffman Estates
Candlewood Hoffman Estates
Hoffman Estates Candlewood Suites

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