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“Great staff, Great place to stay”

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Red Roof Inn Chicago - Schaumburg
Ranked #6 of 9 Hotels in Hoffman Estates
Certificate of Excellence
Reviewed 19 June 2014

We really enjoyed our stay. About 5 minutes after getting into our room the front desk called to make sure our room was satisfactory and to thank us for staying with them. Such a nice touch. Bhara and the other front desk girl (blonde, her name escapes me) were incredibly nice and very helpful. The couple that cleans the room were so polite, friendly, and professional. They've remodeled in the last couple of years and the rooms are very nice (hardwood floors, pillowtop mattresses, flat screen tvs). One of the few hotels that we found that are pet friendly too. We will definitely stay again.

  • Stayed: June 2014
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Thank momof1_623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keyur P, Manager at Red Roof Inn Chicago - Schaumburg, responded to this reviewResponded 22 June 2014

Thank you for the excellent review. We appreciate positive feed back from our customers. I will surely share the feed back with Bhadra ,Elle and the team and congratulate them on there wonderful service. At Red Roof we want to make sure every one gets the same service that you have gotten. We Look forward to provide you with good service and accommodation. Thank you for staying with us. As always we appreciate your business.

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Reviews (205)
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119 - 125 of 205 reviews

Reviewed 3 June 2014

In for a funeral and Bhadra at the front desk was very kind and helpful. She let me into my room early, set me up with a iron and board, as well as made sure that I had enough toll money to get into town. Staff was very friendly and accommodating. I would stay there again anytime. Thank you again!

  • Stayed: May 2014, travelled with family
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Thank Ellen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keyur P, Manager at Red Roof Inn Chicago - Schaumburg, responded to this reviewResponded 4 June 2014

Thank you for the excellent 5 star review. We appreciate positive feed back from our customers. I will surely share the feed back with Bhadra and the Staff and congratulate them on there wonderful service. At Red Roof we want to make sure every one gets the same service that you have gotten. We Look forward to provide you with good service and accommodation. Thank you for staying with us. As always we appreciate your business.

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Reviewed 29 May 2014

This place was more than I expected. Very well kept. The beds were clean and comfortable. The staff was very welcoming and helpful. I enjoyed my stay. Also located in a great spot to get food!!!!!!!!!!!!!!

  • Stayed: May 2014
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Thank morides
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keyur P, Manager at Red Roof Inn Chicago - Schaumburg, responded to this reviewResponded 30 May 2014

Thank you for the excellent 5 star review. We appreciate positive feed back from our customers. I will surely share the feed back with Staff and congratulate them on there wonderful service. At Red Roof we want to make sure every one gets the same service that you have gotten. We Look forward to provide you with good service and accommodation. Thank you for staying with us. As always we appreciate your business.

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Reviewed 28 May 2014

Dirty property and dirty/neglected room. What hotel chain would provide a king size bed with one pillow?! Front desk clerk had to check three rooms and finally came up with one more pillow for my stay. I booked a king upgraded room, got into room and discovered no refrigerator and microwave -- which I had paid for. Was moved to a room that had those with one pillow. Front desk clerk tried to be helpful but wasn't. Did not feel safe in this property and this room. Definitely will not stay here again and likely will not stay at Red Roof brand again.

  • Stayed: May 2014, travelled as a couple
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1  Thank Cat1103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keyur P, Manager at Red Roof Inn Chicago - Schaumburg, responded to this reviewResponded 29 May 2014

We are very sorry to read the comments you shared about your experience at our hotel on Trip Advisor. Our top priority is to ensure the satisfaction of our guests through the product we offer and the service extended by our team. We sincerely apologize if you were not treated with the professionalism and courtesy you deserve. We assure you that this is not typical of the standards we strive to maintain. Your comments are being shared with the appropriate members of our management team so that the necessary corrective measures can be taken for improvement.

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Reviewed 27 May 2014

The staff is very friendly and the owner jimmy is always there to help you if you need anything. The rooms are always clean and I have never had any bad experiences here like you do with other hotels.... Very hassle free..I stay here atleast 3 times a week and won't go anywhere else....danny..A#1cabdispatch.com

  • Stayed: May 2014
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Thank Danny Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keyur P, Manager at Red Roof Inn Chicago - Schaumburg, responded to this reviewResponded 28 May 2014

Thank you for the excellent 5 star review. We appreciate positive feed back from our customers. I will surely share the feed back with Jimmy and congratulate them on there wonderful service. At Red Roof we want to make sure every one gets the same service that you have gotten. We Look forward to provide you with good service and accommodation. Thank you for staying with us. As always we appreciate your business.

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Reviewed 26 May 2014

The hotel is in a very convenient location (close to many places to eat, the freeway, and the local Metra station), and the hotel staff (Emily especially) was very friendly and welcoming. The rooms can be a tad on the small side but is nothing with which to be concerned, especially for a quick overnight stay or if you will not be in the room very often. Overall, this is a great place to stay!

  • Stayed: May 2014, travelled as a couple
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Thank kla424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keyur P, Manager at Red Roof Inn Chicago - Schaumburg, responded to this reviewResponded 27 May 2014

Thank you for the excellent review. We appreciate positive feed back from our customers. I will surely share the feed back with Emily and the team and congratulate them on there wonderful service. At Red Roof we want to make sure every one gets the same service that you have gotten. We Look forward to provide you with good service and accommodation. Thank you for staying with us. As always we appreciate your business.

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Reviewed 15 May 2014

Great location,found the manager Jimmy professional and friendly and very helpful....I have stayed a few places and would not hesitate to stay at this location again.....again great location,price,management and very friendly and always helpful and polite staff....

  • Stayed: May 2014
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Thank number269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keyur P, Manager at Red Roof Inn Chicago - Schaumburg, responded to this reviewResponded 16 May 2014

Thank you for the excellent review. We appreciate positive feed back from our customers. I will surely share the feed back with Jimmy and the team and congratulate them on there wonderful service. At Red Roof we want to make sure every one gets the same service that you have gotten. We Look forward to provide you with good service and accommodation. Thank you for staying with us. As always we appreciate your business.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Chicago - Schaumburg

Address: 2500 Hassell Road, Hoffman Estates, IL 60169-2004 (Formerly Red Roof Inn Chicago Hoffman Estates)
Phone Number:
Region: United States > Illinois > Hoffman Estates
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Business Hotel in Hoffman Estates
Price Range: £46 - £58 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Chicago - Schaumburg 2*
Number of rooms: 102
Reservation Options:
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Also Known As:
Red Roof Inn Hoffman Estates
Hoffman Estates Red Roof Inn

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