Okay let me start off by saying the price for our room with a kitchenette was pretty cheap. But I must say that is the only good thing I experienced. My husband and I stayed for 3 nights and let me start off by staying every night was stressful.
When we arrived Saturday I went to the front desk to check in. There was a man at the desk and asked to help me. I told him that I had a reservation.(booked 2 months ago) He saw my reservation and asked for my credit card, I told him it was already paid for and he kept searching and searching and "finally" found it. Now granite I am in the Chicago area for a hip surgery and I figured they would have given me a close room since I told them I was handicap. WRONG! He gave me a room on the 2nd floor at the very end of the hallway. Now let me just say I was willing to just bite the bullet. But when we got up in our room he had given me a room with 2 double size beds. Now as bad as I didn't want to go back down stairs and ream him I had to. My husband is 6'4 and I have to have plenty of room for my hips. So as you can guess I went back down and showed him my reservation that stated I booked a room for 1 queen size bed. His response was "I am out of queen size rooms" I told him I made this reservation in May and It is now July. He said in a snobby tone "your room is an upgrade" I told him I didn't want an upgrade I wanted the room I made a reservation for (also I don't wanna sleep in a separate bed as my husband.)He told me he didn't have any more queen size rooms available. I didn't say anything I just stood there, I think he expected me to be okay with this and go back to my room. But as you can probably tell I was not happy. Then he said "have you touched anything?! I mean anything even the sink?!?!" I was shocked at how he was speaking to me.Then finally he said "Oh 101 hasn't checked in yet I can put you there!" As if he had had some sort of an epiphany. So we agreed and went and got our luggage and went to 101. Now one of the first things we noticed is that the hallways have no air conditioning they are very hot and muggy. Entering the room we noticed the counter top was coming unsealed, which in my opinion was tacky also, the refrigerator was leaking water onto the floor. Next thing we noticed was that the restroom had hair EVERYWHERE, in the tub, in our sink, in our towels and in our bedding. I was so discussed I had to clean the tub in order to bath.
We where very pleases to have a kitchenette but, we did not have not one dish! We didn't have a cup, napkins, or silverware. We were very disappointed as we could not even use the kitchen expect the microwave.
Also you would expect our room to have shampoo,lotion,soap,or face wash. All we received was a small bar soap.
We booked this out of the city and wanted to cook for ourselves to make a better time away from home, but as you can probably tell it wasn't nice.
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