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“Great Retreat”

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Eaglewood Resort & Spa
Ranked #2 of 5 Hotels in Itasca
Certificate of Excellence
GreenLeadersSilver level
West Palm Beach, Florida
Level Contributor
93 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great Retreat”
Reviewed 5 August 2014

I attended a board retreat in June 2014. The staff was extremely friendly. The food was always replenished and we had more then enough to eat during the day. The gentlemen that handled the transportation to and from the local restaurants were terrific. Very friendly and for the most part punctual. There were many other functions going on that weekend including 2-3 weddings a day, Lunch was great, there was a variety of food to chose from.

  • Stayed June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank SmileyQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom G, General Manager at Eaglewood Resort & Spa, responded to this review, 12 August 2014
We are flattered by your compliments. Thank you for taking the time to share your recent experience at Eaglewood Resort & Spa. Our staff members always strive to provide guests with the best possible service and we are delighted to read your kind words of praise. We hope you will visit with us again.
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585 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
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English first
Santa Rosa, California
1 review
Reviewed 5 August 2014

I loved this place. Close to the train, amazing steam room and spa, superior massage therapist. Food was a step above most convention centers and wasn't loaded with carbs, all of the meticulously groomed plants and orchids inside were amazing. Bedding and rooms were spacious as well as the balconies. But the true gems there were their staff members and I thank you all for your kindness and integrity, you server your employer well. Look for these people to be helpful: Kara - Front Desk, Lauren B. - Front Desk, Safwat - Bellman, Hamey - Housekeeping, Debbie - Pool Attendant, Kelsey - Spa Reception, Stanley - Spa Massage Therapist. They even recovered a cosmetic bag I had with over $500 in cosmetics, jewelry, and brushes. I thank you all so much.

Room Tip: Ask for a golf course view and communicate with the staff, they love their job and their resort.
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  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Melissa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom G, General Manager at Eaglewood Resort & Spa, responded to this review, 25 August 2014
We truly appreciate you taking the time to share your kind recognition of our staff and we will make sure to pass on your words of praise to the specific staff members that you've mentioned. We are happy to know that your personal item was returned to you so quickly. It was a pleasure to welcome you to Eaglewood Resort & Spa and we hope you'll think of us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sycamore, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 August 2014

I attended for a conference over a 3 day weekend. Buffet food was very tasty with great presentation. Patio for dining and fire pit were great for connecting with others. Break offerings during conference were unique, varied and staff easily handled needs of over 200 attendees. Room was nice with very comfortable bedding. Valet service to room was readily available and accommodating. Hotel was busy with weddings and reunions and accommodated many different groups easily. We did not compete for food service, bathroom facilities, elevators or staff attention. Everyone was very nice, helpful and courteous. Very pleased!

  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Joan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom G, General Manager at Eaglewood Resort & Spa, responded to this review, 12 August 2014
Thank you for sharing your wonderful review regarding your recent experience at Eaglewood Resort & Spa. Whether staying with us for business or leisure, our guests are always our top priority. It is always a pleasure to provide exceptional service to each and every one of our guests and we're glad that we could impress you throughout your weekend visit. No matter the occasion, we hope you'll visit with us again soon.
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Carol Stream, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 August 2014

On Aug 2, 2014 we did an outdoor party with 35 friends and relatives for my 60th birthday. The food was great, great, great, and the staff was wonderful! The band was awesome and there was plenty of room to dance.

Stayed August 2014, travelled with friends
Helpful?
1 Thank william b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom G, General Manager at Eaglewood Resort & Spa, responded to this review, 12 August 2014
We are very honored that you chose to celebrate your 60th birthday with us at Eaglewood Resort & Spa. Thank you for your kind words of praise for our staff and food. We are truly pleased that we could help make your day so special and we hope to welcome you back again.
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Norwalk, Connecticut
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 August 2014

SAFWAT from Guest Services was incredibly helpful to me as well as Jimmy and Younan
I was not feeling well and they all helped me to find a health food store and a medical immediate care walk in and then finally a CVS for my prescriptions.
THANK YOU

AT THE SPA: Renata Gnatek, Spa Supervisor, gave the most healing, relaxing massage and reflexology.

Room Tip: overlooking the golf course...lovely to wake up to.
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  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank soulbyrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom G, General Manager at Eaglewood Resort & Spa, responded to this review, 12 August 2014
Although we regret to learn that you were not feeling well during your stay, we are happy that our staff could help direct you to the best places to go in our area. Our team always strives to deliver the highest level of service to our guests and we are glad that your visit reflected the high standards of customer service we wish to achieve. We hope to welcome you back to Eaglewood Resort & Spa sometime soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cedar lake
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 August 2014

Recently stayed 2 nights for annual Business Convention of around 200 hundred people. Staff was friendly, food was great,enjoyed the variety of salads and desserts and everything in between.Everything was keep clean and neat during our stay.Staff was friendly and very helpful. when we were leaving ,my car wouldnt start...the staff went out of their way to get my car charged and we waiting for me ,when I was ready for my departure. Staff members Magdy and Safwat were ever so helpful.

Room Tip: Higher floors have a great view, but might not be good for people that have trouble walking. we were...
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  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank mjskorupa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom G, General Manager at Eaglewood Resort & Spa, responded to this review, 12 August 2014
Thank you for taking the time to let us know how much you enjoyed your stay with us at Eaglewood Resort & Spa. While getting ready to leave our resort, we do regret that you encountered difficulties with your car and are happy to know that our staff went above and beyond to assist you at this time. Thank you for your kind acknowledgment of their efforts. The next time you are in our area, we hope you will allow us the pleasure of welcoming you back.
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Grayslake, Illinois
1 review
Reviewed 2 August 2014

I recently spent three days at thje Eaglewood Resort & Spa in Itasca for our annual sales meeting of nearly 100 people. I could not have been more pleased with the quality service from staff and cleanliness of the facilities. My stay involved working closely with various staff members that involved business office, front desk, a/v experts, restaurant & security. Everyone was courteous and extremely professional. I would highly recommend this hotel for future business meetings and events.

Room Tip: The junior suites are spacious and clean.
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank wmschumann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom G, General Manager at Eaglewood Resort & Spa, responded to this review, 6 August 2014
Everyone here at Eaglewood Resort & Spa is committed to ensuring our guests' time is memorable in every way. We truly appreciate your kind acknowledgment of their efforts and look forward to passing along your review. We are happy to know that you enjoyed the level of service and cleanliness of our facilities. Whether visiting for business or leisure, it would be our pleasure to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Eaglewood Resort & Spa

Property: Eaglewood Resort & Spa
Address: 1401 Nordic Rd, Itasca, IL 60143-2499
Phone Number:
Region: United States > Illinois > DuPage County > Itasca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Itasca
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Eaglewood Resort & Spa 4*
Number of rooms: 295
Official Description (provided by the hotel):
Upscale accommodations, luxurious amenities, technologically advanced conference facilities. Golf course and wellness spa. Newly renovations spacious, mission style guestrooms with mellow golds, deep reds and rich greens used throughout. ... more   less 
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Also Known As:
Eaglewood Resort And Spa Chicago
Eaglewood Resort & Spa Chicago Hotel Itasca
Eaglewood Hotel Chicago
Eaglewood Hotel Itasca
Eaglewood Resort And Spa Itasca Il

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