On July 20, 2007 I booked my stay at the Holiday Inn, Itasca, IL. They indicated at the time of booking they had a free shuttle from O'Hare Int'l Airport at the time of booking. Upon arrival (July 21, 2007), I contacted the Hotel and asked for the shuttle to pick us up. I was told that the shuttle only ran from Monday to Friday and since it was a Saturday I should take a taxi. After researching this I found the taxi would be $55.00 US!!! I made other accomidations and called them back, cancelled my reservations with Holiday Inn, Itasca, IL. and told them why. They asked how I booked. I said 1-800-HOLIDAY, their response was "We have told them and told them we do not offer shuttle service on weekends. Please don't tell people that"!!
After returning home, I contacted Holiday Inn's Home office. The were very understanding and gave us 15, 000 Holiday Inn points. Good for Holiday Inn. Would I stay at Holiday Inn Itasca again, NEVER. Would I stay with Holiday Inn again, NO QUESTION, YES!! Full marks for customer service Holiday Inn.