Folds who have read my TripAdvisor reviews know that I am very loyal to the Starwood brand. On a recent trip to visit an important business client based in Itasca, I decided to stay at the Westin even though some reviews were mixed. Sure enough, I agree with other reviewers. The saving grace was that my Westin bed was comfy as to be expected. The front desk team was not very engaging as I expected them to be. I received a corner room on the 4th floor. I should have asked for a higher level floor as an SPG gold member. On my second day, I was woken up at 5:00 am by workers outside who were power washing sidewalks. The furniture in my room was nicked. The carpet was filthy with very noticeable stains and there was an area by the door where the carpet had buckled. The WiFi sadly was very unreliable with the service crashing.
- Official Description (provided by the hotel):
- An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more less
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- Also Known As:
- Westin Chicago Northwest Hotel Itasca
- Westin Itasca
- Itasca Westin