We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Unbeleiveable Service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
TownePlace Suites Joliet South
Ranked #3 of 23 Hotels in Joliet
Certificate of Excellence
Houston, Texas
1 review
“Unbeleiveable Service”
Reviewed 19 October 2013

Nicest employees ever! Within 30 minutes of checking in. I was greeted by every single employee i saw. approx 5. Really helpful staff and they were truly wanting me help me enjoy my stay. If back in the area.. Im definitely staying here again. customer service..... priceless

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank calvin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales_Manager_0, Manager at TownePlace Suites Joliet South, responded to this review, 23 October 2013
Dear Calvin M,

Thank you for your PRICELESS review! Our staff is always there to help you and do anything to make your stay the best. If you come back to Joliet we would love to see you again!

Thanks,

Jennifer Lorenz
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

271 reviews from our community

Traveller rating
    212
    49
    3
    4
    3
See reviews for
81
40
14
103
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Michigan
Level 5 Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 October 2013

My wife and I were traveling on business and I had a certificate from Marriott that expired in a few days. So we used it at this hotel. I am a Marriott Rewards Member an have stayed at may a properties over the last 20 years.
Upon arrival we noticed a gentleman with a well-behaved pit-bull near the front desk. I was a bit surprised the hotel was pet friendly but did not have an issue until I noticed that the dog was not on a leash. The gentleman with the dog did not appear to be a guest, rather a friend of the hostess. A young girl was at another desk coloring. Is this hotel managed in the evening by a family?
We received our key and proceeded to our room. Upon entering we both notice a very strong smell, like burnt coffee. It was strong and throughout the room. Even though it was late and we were tired we returned to our hosts who found us a new room. It too had the very same smell. My wife and I were dumbfounded. How can two room in the same hotel have such a strong noxious oder? Fortunately, an additional staff member entered the room with us. She took one smell, apologized and stated that this is one of the room air fresheners they use. WOW! She stated that there may be a room where this "air freshener" was not used. After a few minutes we were in a nice clean smelling room.
So… kudos to the second staff person for helping us. Not sure what to say about the first receptionist.

Room Tip: Check you room for use of an air freshener the smells similar to burnt coffee.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COziemkiewicz, Director of Sales at TownePlace Suites Joliet South, responded to this review, 6 November 2013
Dear Pherdburfer,

Thank you for sharing your experience and review on Trip Advisor. I apologize that you did not have an enjoyable experience with us. As you saw, we are a pet-friendly hotel. Since we are geared toward extended stay guests, this is a great benefit to those guests who want to bring their four-legged family with them while away from home for a lengthy period of time. The man and dog that you described is an extended stay guest in our hotel. We develop wonderful friendships with guests that stay with us, and they often do visit with multiple members of our staff.

I apologize for the smell in the two rooms that you entered. We have brought your review and concern to the attention of our management and housekeeping staff.

If you would like to speak further regarding your stay, please don't hesitate to contact us. We do have a 100% satisfaction guarantee that we fully stand behind.

Thanks!

Cindy Pell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toledo, Ohio
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 16 October 2013

I have been staying at this hotel for every holiday since they opened. My family lives in Morris, which is about 20 minutes away, but the drive is worth it. They have a clean hotel and a friendly staff. I like that they always remember me, and welcome me! I will continue staying with them.

Room Tip: I prefer the first floor
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales_Manager_0, Manager at TownePlace Suites Joliet South, responded to this review, 23 October 2013
Dear AlexL,

We appreciate your loyalty to our hotel. Our guest matter her at TownePlace Suites. See you again soon!

Jennifer Lorenz
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 October 2013

Our family of 5 enjoyed a perfect 4 night stay. The facility was very clean, the kitchen supplies were all brand new. The was staff extremely pleasant, helpful and always ready to assist in any way; I even saw them cleaning the gym equipment. The breakfast was better than expected (especially the biscuits and gravy!). There was always fresh fruit in the gym and breakfast bar with coffee and tea available 24hrs. The efficiency suite was perfect for a family and the rooms were very quiet. The special touches we enjoyed were the pool toys for the kids and even swim diapers for the baby. The location was convenient for our needs and having choices of family friendly dining nearby was so convenient. We highly recommend this hotel and will certainly try other TownePlace Suites in other locations.

Green Features: I would like to have seen recycling containers and the use of paper cups/plates instead of Styrofoam.
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elbo1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales_Manager_0, Manager at TownePlace Suites Joliet South, responded to this review, 23 October 2013
Dear elbo1974,

What an amazing review! Thank you so much for noticing all of the little things that we do to make you comfortable here. We are truly a family friendly hotel! Please come back and stay with us again soon!

Jennifer Lorenz
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
Level 5 Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 12 October 2013 via mobile

It is just a TownPlace hotel. Comfortable but not fancy. And beware, their current wireless Internet has numerous shortcomings. Bring a laptop and use the wire connection. But with that said, I was traveling with iPad only and the staff did everything possible to get me connected. When that didn't work, they comped the night stay. New hardware being installed soon!!!!

Stayed October 2013, travelled on business
Helpful?
Thank ErnieB_Utah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales_Manager_0, Manager at TownePlace Suites Joliet South, responded to this review, 23 October 2013
Dear ErnieB_Utah,

Thank you so much for your review. I appreciate your feedback on our wireless internet access. We will be getting our system upgrade by the end of the year. Thanks for staying with us and we hope to see you again with visiting Joliet.

Jennifer Lorenz
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
minneapolis
1 review
Reviewed 8 October 2013

Good location, pleasent staff. complimentry breakfast was better than aveerage, lots of parking. the layout was different than I was used to and caused confusion for guests,but that was a minor thing, there is on in Golden Vally MN which is not on this list.

Stayed October 2013, travelled with family
Helpful?
Thank az1706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales_Manager_0, Manager at TownePlace Suites Joliet South, responded to this review, 23 October 2013
Dear az1706,

Thank you so much for taking time to review our hotel. Hope to see you again soon and earn that 5th star!

Jennifer Lorenz
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
2 reviews
Reviewed 8 October 2013

Stayed for 3 nights 10/3-5 with 3 other families. Clean, spacious rooms, comfy beds, awesome pool & HOT TUB; small yet upgraded exercise room, pleasant & accommodating staff. Breakfast just right and afternoon cookies kept the kids happy. Cracker Barrel and McDonald's within walking distance - can't beat that!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HGeddings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales_Manager_0, Manager at TownePlace Suites Joliet South, responded to this review, 23 October 2013
Dear HGettings,

Thank you so much for taking time to review our hotel. I am so glad that you and your family had a great time! Good to see the cookies were a hit with the kids. See you next time you are in the Joliet area.

Jennifer Lorenz
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Joliet hotels
0.1 mi away
Hampton Inn by Hilton Joliet I-80
6.0 mi away
Hampton Inn by Hilton Joliet I-55
0.1 mi away
Comfort Inn
Comfort Inn
#11 of 23 in Joliet
62 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Fairfield Inn Joliet South
2.0 mi away
Wingate by Wyndham Joliet
2.0 mi away
Best Western Joliet Inn & Suites
Show Prices
Show Prices
Show Prices

Been to TownePlace Suites Joliet South? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about TownePlace Suites Joliet South

Property: TownePlace Suites Joliet South
Address: 1515 Riverboat Center Dr, Joliet, IL 60431-9341 (Formerly TownePlace Suites Marriott Joliet)
Region: United States > Illinois > Joliet
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Joliet
#3 Business Hotel in Joliet
#3 Family Hotel in Joliet
#4 Romantic Hotel in Joliet
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — TownePlace Suites Joliet South 2.5*
Number of rooms: 112
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Booking.com, Hotels.com, 5viajes2012 S.L., Evoline ltd and Cancelon so you can book your TownePlace Suites Joliet South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Towneplace Suites Marriott Joliet Hotel Joliet

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing