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Harrah's Joliet
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Reviews (2,318)
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1,228
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2,135 - 2,140 of 2,318 reviews
Reviewed 9 August 2014 via mobile

I visited with friends on a Friday night. Walking in everyone said hello! The valets were friendly and down to earth, the security guards who ceded me had a nice conversation with me, and the floor staff was very accommodating. They even had a free band playing! I didn't win (I expected not to ;-)) but we had fun anyways. Great place and definitely a gem in Joliet!

Stayed: August 2014, travelled with friends
Thank BillOney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

Easy check in and courteous service. Rooms have nice additions and are very comfortable.
Always important for hotel rooms to be clean. This is a nicely managed casino and hotel. Restaurants selections feature quality food.

Room Tip: River view room
  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
3  Thank m l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

Enjoyed our stay at Harrah's. Loved the bed - slept like I was at home. The room was clean and loved the size of the bathroom. Also, the view of the river was great. The food in the Reserve was exceptional; in Flavors was above average for buffet-style dining. Staff were friendly, knowledgeable and professional. Had a great time in the casino as everyone in my family left winners playing the $1 slots and blackjack. One recommendation: if you are traveling with children, know that the hotel does not have a pool, which led us to search other parts of the city for swimming accommodations. I would, however, stay at Harrah's again - just not with the children.

Room Tip: Ask for a room with a king facing the river.
  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank bsloggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean M, Manager at Harrah's Joliet, responded to this reviewResponded 8 August 2014

Thanks for the review! Glad to hear you enjoyed your stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Below is my summary of our experience:
- casino is very small and crowded
- rooms are nice but are way overpriced for being an hour from Chicago
- charged us a $10 early check-in fee for arriving at 230pm instead of after 4pm
- would not let any Canadians into the casino even if they had government issued ID
- the few Canadians that had their passports and that were allowed in were later asked to leave the casino. the manager on duty actually said "anyone that is Canadian should leave"

Finally, I would never go back and was extremely insulted by the manager on duty. All of this happened while we were there for a local CAN-US wedding. The after party was planned for the casino at which time approx 100 ppl were turned away (40 of us were CAN). We were even there with off-duty members from the local police force and were still treated this way. What a joke of a casino!

  • Stayed: August 2014, travelled with friends
    • Value
    • Sleep Quality
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6  Thank david i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean M, Manager at Harrah's Joliet, responded to this reviewResponded 13 August 2014

Hi David. Thank you for your feedback and we are sorry to hear your experience while visiting with us was a bad one. Unfortunately Illinois State Law dictates what forms of ID we can or cannot accept. However we understand the confusion and we are currently looking in to ways to better communicate accepted forms of identification to our guests. We are also looking into the matter with the manager on duty to ensure that the way you and your party was treated does not happen again. Thank you again for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

We are seven stars and eat at buffet often Ann Marie Zeld is the best waitress, friendly, kind, caring,. she goes over and beyond to please all customers. THE Best!
Our Casino Host (Rene B.) he is also the best host we have ever had caring and down to earth and treats guest as friends and family. We enjoy going to Harrahs very clean and friendly.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
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Thank Frank P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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