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“Terrific staff and great location”

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Holiday Inn Express Hotel & Suites Chicago South Lansing
Ranked #3 of 7 Hotels in Lansing
Certificate of Excellence
Sterling Heights, MI
Level 6 Contributor
211 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Terrific staff and great location”
Reviewed 16 May 2013

I was the teaching a class for a local company. When I checked in, Doreen at the front desk asked me the name of the company for which I was speaking. When I told her, she reduced my room rate! I was thrilled. What great service. Fran in the breakfast area/meeting room setup was very courteous and checked on our meeting throughout the day. The manager also greeted me and checked to make sure everything was okay with our meeting room.

Room Tip: There are sleeping rooms on the first floor across from the meeting room - I'd ask for something...
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank professordoctormom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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76 reviews from our community

Traveller rating
    43
    18
    5
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    5
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23
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
Madison, WI
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 May 2013

Stayed here on a Friday night intending to travel to U.S. Cellular Field early Saturday morning for an event. This worked great. Less than half an hour to the field in the morning and much cheaper than staying nearer the city or around Midway. This hotel is newer and was very clean and comfortable. The rooms were well appointed with nice firniture, linens, BIG TV, microwave and refrigerator. Had a restful night's sleep and it was quiet. Nice breakfast buffet. Front desk agent was pleasant and helpful. Great access to/from the interstate with enough restaurants and services around. I would stay here again.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CodMar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 1 April 2013

I will like to recommend miss Lupe for a higher responsibility. She displayed so much enthusiasm towards me and my clients who spent 2 days at the hotel. Unlike a lady that was at the breakfast corner on the morning of 3/31/13. She needs to go for a training in customer relations. Her reception towards us was not too good. Above all, u guys are wonderful. KEEP IT

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank segunolagunju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXLANSING, General Manager at Holiday Inn Express Hotel & Suites Chicago South Lansing, responded to this review, 3 April 2013
Thank you for your feedback regarding your stay and staff. We value every guest that walks through our door and value highly the honest feedback we receive. I will take your comments regarding your breakfast experience and take the necessary steps to improve our services in that department. I have also relayed your positive experience with our staff and commended her on a job well done! I'm glad you had a swell time.

Regards,

Aemish Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland
Level 5 Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 January 2013

We are from Maryland and we already had a Hotel booked about 35 mins West of Downtown Chicago for 5 nights for our vacation during Christmas week. But we were looking for a hotel to stay at for a night so we could go and be close to the Horseshoe Casino. Prices were all over the place. From $52 to $149 a night. Reading some of the reviews on the local hotels and based of prior Holiday Inn Express expericences at other locations we decided to stay here. Upon checking in the woman at the counter was "VERY" nice and friendly. There was chocolate chip cookies out for customers. The outside was well lighted. The inside of the hotel was very clean and organized. Our room was on the 3rd floor. It was very nice and roomy. Have to say it was actually bigger that the room we were currently staying in at the Hyatt. No bad smells in the room or hallways. The busniess was nice size, but only one computer. Free computer usage also. The complimentary breakfast was good. The server was very helpful and courteous. The whole food area and sitting areas we very clean. Based of of what we saw and the time we spent in the room we almost stayed another night, but we didn't since we had the other hotel we were currently staying in. So, kudos to Holiday Inn for striving to be better.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lionking73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXLANSING, General Manager at Holiday Inn Express Hotel & Suites Chicago South Lansing, responded to this review, 3 April 2013
Thank you for sharing your experience. My apologies for responding to this late. The staff appreicates a good pat on the back and I can't thank them enough as well as the comments we receive from our valued guests such as you. Every feedback is crucial to us delivering the great service that you expect from our hotel and the Holiday Inn Express brand. Thank you once again and please come back and see us.

Regards,

Aemish Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 November 2012

To start with, this is supposed to be a smoke free hotel. Don't be surprised if you smell smoke inside. I was placed in a room directly next to someone who the front desk said they knew was a smoker (after the face, of course). Mind you, I have my 5 yr old child with me. Might I add that I was told the hotel was nearly empty so why would we be placed there? The room was ok..nothing superior. Floors incredibly dirty. Pillows all the same although they say "firm" and "soft". There is no difference between them. All are well used and not comfortable. I stayed in another holiday inn express just the night before in PA and had a marvelous stay. It's a shame some owners take hardly any pride in their business. I was told a manager would contact me about the smoke issue but that never happened. I don't know if they're just having a bad night here, but this is awful!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank User1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHIEXLANSING, General Manager at Holiday Inn Express Hotel & Suites Chicago South Lansing, responded to this review, 13 November 2012
Greetings,

I appreciate you giving us feedback regarding your recent stay with us and advising us of the issues you faced. Although we are a 100% smokefree facility and strictly enforce the policy, we are not able to stop someone from smoking. We take the necessary steps to identify the offenders and charge a fee that is appropriate to get the room back to a nonsmoking status. I assure you myself and the ownership is very concerned when issues arise and do not take lightly to resolve our guests concerns. I would like to personally apologize that you and your child had a bad experience at our hotel. I would appreciate the opportunity to speak to you regarding this matter and assure you that guest satisfaction is our first priority.

Regards,

Aemish Patel
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, Massachusetts
Level 6 Contributor
101 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 12 October 2012

This is a typical Holiday Inn Express.
It's very clean and the free breakfast was pretty good. The staff was pleassant and my room was fine and well maintained. The area around the hotel is just ok but theres no need to be concerned reagrding safety.

  • Stayed September 2012, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
Level 4 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 18 June 2012

I was in the Chicago Suburbs for an overnight business trip and a co-worker had already booked this hotel, and since he was driving, I booked it as well. I am glad he did as it was a great stay.
I grew up in this area and hadn't been here for a long time, but knew it had become rundown since I was young. I had some initial reservations about staying here and thought maybe it was worth the drive to Tinley Park or Merrillville, Indiana instead. However, I quickly realized Holiday Inn knows how to treat its guests.
From the front desk service to the room itself, this hotel really takes pride. We checked in early before heading to our site, and they had one room available for my friend to check in. Mine wasn't ready yet and the desk clerk apologized profusely. I assured her it was okay since we were early, but she insisted on checking me in so I would have the next room available and avoid the process later, even though we wouldn't be back until after 5. When I returned, I got my key and went right up.
The king room was huge and clean. Holiday Inn is really going out of its way to make their hotels as pleasant as possible for businesses and families, alike. Plenty of bathroom soap and towels so I was never in need.
When it came time for dinner, I knew I wanted a Chicago style pizza. The desk had plenty of menus...and coupons...for me to choose from. All in all, great service and will stay again.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank bagsfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Chicago South Lansing

Property: Holiday Inn Express Hotel & Suites Chicago South Lansing
Address: 2323 172nd St, Lansing, IL 60438-6003
Phone Number:
Region: United States > Illinois > Lansing
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Lansing
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chicago South Lansing 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Holiday Inn Express Chicago-South Lansing Hotel Offers Best of Both Worlds Located on the Corporate Corridor, our new Chicago South Lansing Hotel is near some of the nation s top producing companies including BP Aamoco, Ford and Arcelor Mittal Steel and is also in close proximity to Chicago s main highways, including I-80, I-94 and I-294. Situated in suburban Chicago, our South Lansing hotel provides an ideal location for travelers of all kinds near several city attractions like the urban center of Chicago and Chicago's downtown city center, as well as rural attractions such as Illinois State Park. Our Lansing hotel is located in the region s most concentrated area of forest and recreational activities. Whether you want a night on the town or an afternoon in the park, our Lansing hotel is the perfect place for you. Families can enjoy the Holiday Inn Express Chicago-South Lansing Hotel's easy access to numerous Chicago attractions such as Soldier Field and the Magnificent Mile, by car or by Chicago s public transport system. And, business travelers can appreciate the convenience of having the Chicago Southland Convention and Business Bureau within walking distance of our Chicago South Lansing Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Chicago South Lansing
Holiday Inn Express Lansing
Lansing Holiday Inn

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