Great location, lots of restaurants and shopping choices. The staff are friendly and professional. Lots of choices for breakfast. Only drawback the exercise room had no privacy, blinds were ordered but had not arrived.More
- Free Wifi
- Free Parking
Great location, lots of restaurants and shopping choices. The staff are friendly and professional. Lots of choices for breakfast. Only drawback the exercise room had no privacy, blinds were ordered but had not arrived.MoreShow less
Thank You sir for your generous review. It makes me very glad to hear that you chose our hotel while staying in the Lansing area and had a great experience. I assure you the next time that you stay at our Hotel we will have those blinds up. We are always pushing our staff on ways to improve our hotel. Thank You.
The front desk staff was very nice and the room was very nice/clean. My only complaint was with the breakfast. We got there 10 minutes before it closed and everything was mostly wiped out and they wouldn't put more out since they were about to close. I was able to get a small breakfast, but not much. I understand there is a closing time, but when you have 10 people coming down at 920, they should accommodate.
Thank you for sharing your most recent experience with us. Your feedback is very important and has been shared with all our team members. I am happy to hear you enjoyed our hotel from start to finish and that you experienced our dedicated customer service. We truly hope to serve all your lodging needs in the Lansing area in the future.
Comfort Suites Lansing
The nonsmoking room smelled like stale cigarets. The room was fine until we pulled out the couch bed. A wadded, urine stained sheet. Empty snack bags/wrappers, just plain filth. They gave us a new room when we brought it to their attention. The second room was ok but rundown. We won't be back.
Thank you for sharing your most recent experience with us. I am sorry to hear that we fell short of your expectations but I can personally assure you this is NOT the standard we keep at the Comfort Suites Lansing. The housekeeper who cleaned your room will be notified of this error and I can assure you will not happen again. We are also undergoing a renovation and have changed all the mattresses, carpeting, and lighting in the rooms. We truly hope you can give our hotel and staff another chance.
Comfort Suites Lansing
this hotel is a great place to stay. Its very clean well maintained in the staff is very nice, and willing to help you in any way possible. If you're coming to the Chicagoland area I definitely recommend this hotel.
Wow, thank you for the wonderful 5 Star Review!!! I'm very glad you enjoyed our hotel. We strive for 100% guest satisfaction and am pleased to see that it was met with you. Hope to see you in the near future!
I recently stayed here because I was staying out of town. The room was clean and nice. The lady up front helped me go where I needed to go and helped me with nearby eats. I think her name was Linda. She was so helpful and even though it was late it didn't bother her at all to answer all my questions. Very valuable employee. The breakfast was great too. The lady making it said good morning and had a smile on her face. That really helps. Great stay. Very quite. Thanks comfort suites.
Thank you, so much from the entire staff and management, for the 5 Star Review!!! I am happy to hear you enjoyed our hotel from start to finish and that you experienced some of our dedicated employees. We appreciate your business and look forward to welcoming you back soon.
Wonderful accomodating front desk clerks! Our room was very spacious and clean, the extra sitting area in the upgraded king suite is a plus as other hotels I've stayed at simply have the beds in the room and no real living room. Breakfast seemed to be updated since my last stay here so that was a plus. The belgian waffles are on point with different flavors! Very pleased.
Thank you for your wonderful 5 Star Review!!! We really appreciate when our guests take the time to let us know how we are doing. Your comments will be shared and we are pleased to have assisted in making your stay an enjoyable one. We look forward to accommodating you in the future.