Some two weeks prior to my arrival, I made a reservation for a Suite for 3 nights (Arriving Monday, checking out Thursday). Shortly after my checkin, I discovered that my room was not the suite as I reserved and had been charged for (this was my first stay at a Hampton). I called the front desk and was told that they had no Suites available and that they would just lower my rate. As if this would solve the problem of not having a refrigerator to keep the food that I brought that needed to be refrigerated (I'm on a special diet). What's the point of a reservation if you're not going to honor it? But it gets much worse... Then the next morning, I received an express checkout sheet under my door. I called the front desk and was told that my reservation was for only one day and that they had no rooms at all for the remainder of what my stay was supposed to be, so I had to leave. The person at the front desk didn't even act like she cared that she was kicking me out. She claimed that when whatever system I made the reservation in transferred it to the their hotel, it didn't properly transfer the number of days. That's quite funny given that to avoid any of these kind of problems, I CALLED THE FRONT DESK to make the initial reservation. And I'm 100% sure that I verbally confirmed with them that it was a suite for 3 nights. So there you have it. My first stay was ruined by either by three different front desk staff: 1) The person taking the reservation, 2) the person checking me in not verifying all of this and 3) the person who kicked me out the next morning.
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- Also Known As:
- Hampton Inn And Suites Chicago-Libertyville Hotel Libertyville