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“1 for staff training, 5 for customer service”

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Hilton Lisle / Naperville
Ranked #1 of 4 Hotels in Lisle
Certificate of Excellence
Chicago
Level Contributor
3 reviews
3 hotel reviews
“1 for staff training, 5 for customer service”
3 of 5 bubbles Reviewed 9 August 2014 via mobile

We booked a weekend Romance Package, which was supposed to include a bottle of sparkling wine or cider upon arrival plus breakfast for 2 in restaurant or in room. Got to the room, no sparkling. I called Room Service, they brought sparkling grape juice (really, non-alcoholic!). I called front desk, she said that's what's in the package. I checked their promotion: it clearly said sparkling WINE. I called and asked for manager on duty; she apologized profusely and sent up a bottle of champagne, except, get this, no glasses. He had to go get glasses and come back. In-room-All-American-breakfast was good, though; bacon clearly wasn't wimpy store-bought flavorless cooked-to-charcoal bacon, and scrambled eggs were still moist. We did enjoy our stay but wish we didn't have that aggravation of going back and forth over a bottle of California champagne.

Stayed August 2014, travelled as a couple
Helpful?
Thank Synching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lislehotelmanager, General Manager at Hilton Lisle / Naperville, responded to this review, 15 August 2014
Thank you for your feedback. I am so sorry and embarrassed for the confusion regarding your amenity. I have followed up with our staff and retrained to stop any future confusion. I hope that you give us another opportunity in the future and I assure you that you will thoroughly enjoy your visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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684 reviews from our community

Traveller rating
    341
    193
    94
    38
    18
See reviews for
154
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353
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Stanley, North Carolina, United States
Level Contributor
103 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

It is very nice place, clean, neat, tidy. All of the things that you would expect from a Hilton. The bedding was very comfortable and the pillows were impressive. I love a hotel that has a shower instead of a tub. I wish more hotels had that. The staff is very pleasant and helpful. The only issue was hallway noise. There were a number of signs asking for quiet...that were ignored. We thought a party was happening in the hallway for a couple of hours on Friday night. Overall a nice stay.

  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Henry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lislehotelmanager, General Manager at Hilton Lisle / Naperville, responded to this review, 6 August 2014
Thank you for taking the time to provide feeback concerning your recent stay. I am sorry about the noise you experienced from other guests. We try our best to seperate our groups so that guests are not disturbed. Thank you for your kind words and we look forward to seeing you again soon.
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Stillwater, Oklahoma
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 August 2014

All hotel staff were exceptional and very helpful. Easy check in and check out process and they allowed a late check out since my flight was not until the evening. Hotel was clean and in good appearance. Breakfast service was very prompt. Meeting rooms were nice although a little too cool for my liking.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Edmond B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lislehotelmanager, General Manager at Hilton Lisle / Naperville, responded to this review, 6 August 2014
Thank you for your kind words and for taking the time to share with others. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gdansk, Poland
1 review
4 of 5 bubbles Reviewed 28 July 2014

In short: a very good stay for an affordable price (I stayed in business). What I missed was the free Wi-Fi available in the guest rooms. That complicates things a bit. Would be great if free Wi-Fi for guests was added (each guest would receive their own login/password for example).

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Adam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lislehotelmanager, General Manager at Hilton Lisle / Naperville, responded to this review, 29 July 2014
Thank you for taking the time to share your feedback. We hope to see you soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 27 July 2014

I was there for a business conference. The hotel was extremely clean and the room was spacious and nice! Check in was friendly and efficient. I would highly recommend this hotel to both business and family travelers!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sarah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lislehotelmanager, General Manager at Hilton Lisle / Naperville, responded to this review, 29 July 2014
We appreciate you taking the time to provide feedback. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

Great hotel, bar area was nice and food was pretty good as well. Pool and pool deck was perfect! Down fall, a ton of weddings including one I was attending = extremely loud at 3ish in the morning. Other than that I do recommend.

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Amber336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lislehotelmanager, General Manager at Hilton Lisle / Naperville, responded to this review, 24 July 2014
Thank you for your feedback. Being the choice hotel for weddings in the area we see a great deal of people on the weekends. I apologize for the noise issues you had. We always have extra security on to address but we are not always able to control some of our guests and it is upsetting to us as well when other guests are disturbed. I appreciate you taking the time for the review and look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, United States
1 review
5 of 5 bubbles Reviewed 16 July 2014

Super hotel and employees Will be staying there again. We used hotel for a family reunion site. The hotel staff went above and beyond in making us feel welcome. Everyone was very pleased with service and accomodations.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Laura & Craig C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lislehotelmanager, General Manager at Hilton Lisle / Naperville, responded to this review, 29 July 2014
Thank you for your feedback. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Lisle / Naperville

Property: Hilton Lisle / Naperville
Address: 3003 Corporate West Dr, Lisle, IL 60532-3603
Phone Number:
Region: United States > Illinois > DuPage County > Lisle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Lisle
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Lisle / Naperville 3.5*
Number of rooms: 309
Official Description (provided by the hotel):
Our award winning hotel will surpass your expectations, welcome to the Hilton Lisle/Naperville hotel. Located among Naperville hotels near Chicago, we're positioned just steps from several major corporation offices. Guests can swim laps all year round in our indoor pool, unwind in our whirlpool spa, and stay fit in our fully equipped fitness center. We offer complimentary shuttle bus service to local businesses, and feature an executive floor with executive lounge access. Also featured on property is the local favorite, Allgauer's restaurant. We can accommodate groups/meetings from 10 to 360 people in our flexible event space, perfect for weddings, social, and business events. ... more   less 
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Also Known As:
Hilton Lisle / Naperville Hotel Lisle
Lisle Hilton Hotel

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