While there were some nice aspects of the hotel, for a Westin, I expected more. The quality of service varied based on where you were in the hotel. Both at check in and check out I felt simply as if I was being "processed" with no social interaction from either person. The staff in the 18th floor concierge club were, for the most part, pleasant. The cleaning staff were the most helpful and approachable staff we encountered. On that note, I felt our room was cleaned quickly and the little things that you like to see when you walk into a room were missing. The beds were made, but not pulled tight and were wrinkled. One of the beds' sheets had black marks on it. The door the large entertainment piece fell off when I opened it. The bathroom was clean, but was showing signs of age and again, a "quick cleaning". The location is convenient to Yorktown, Oak Brook, and all of the restaurants in the area. I simply expected much more from Westin
- Official Description (provided by the hotel):
- The Westin Lombard Yorktown Center is located near O'Hare Airport in the heart of the Lombard/Oak Brook business and shopping corridor, we blend style with the convenience of a full-service hotel. ... more less
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- Also Known As:
- Westin Lombard Yorktown Hotel Lombard
- Lombard Westin