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“Great Front Desk”

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The Westin Lombard Yorktown Center
Ranked #2 of 10 Hotels in Lombard
Certificate of Excellence
GreenLeadersSilver level
naperville
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Front Desk”
Reviewed 3 September 2007

Stephanie at the front desk is unbelievable!! Keep her around...she is cute too!!!

  • Liked — The gorgeous lobby area and customer service
  • Disliked — The restaurant was kind of slow
  • Stayed September 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank lombardgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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761 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (187)
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English first
Boston, MA
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 September 2007

Brand new hotel and relatively empty - opened days ago. Very hospitable staff but too many "we're very sorry" to us and other guests. Some examples - Assigned us to the wrong room (single bed vs. 2) and had to wait an hour for a new room (looking across rooftop H/V units); requested and was promised through reservation line and front desk microwave and minifrig (including reminder call) but frig came late (after pestering) and learned the next day (more pestering) that microwaves there didn't even exist; got "how is your room" check at 2:00 AM; room service and extra blanket requests took about an hour; supposedly free internet access in the lobby didn't work; pool was out for couple of weeks because part of ceiling fell down; internet free only in lobby ($10 charge/day for room access) but lobby wasn't working. Poor location - entrance faced parking lots and Target and shopping mall -far out in the western suburbs too, away from the action. Best view (pictures on hotel website) was on backside of hotel facing freeway. Nothing much included in the price - lots of add on charges (internet, bottled water in the room) - even complementary newspapers came only 1 of the 3 days and there were only about 15 TV channels (nice flat screen HD TV though). No towel racks (everything washed after every use?). Wonderful beds (including down comforters but too warm for summer).

Some very kind and well intentioned staff though - doorman was empowered to provide us a complementary breakfast for our initial troubles.

  • Liked — Empowerment and good intentions of staff; beds
  • Disliked — location, value (included amenities vs. room rate), mishaps
  • Stayed August 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank robshahome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Lombard Yorktown Center

Property: The Westin Lombard Yorktown Center
Address: 70 Yorktown Shopping Ctr, Lombard, IL 60148-5529
Phone Number:
Region: United States > Illinois > DuPage County > Lombard
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Lombard
#2 Romantic Hotel in Lombard
#2 Business Hotel in Lombard
#3 Family Hotel in Lombard
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Westin Lombard Yorktown Center 4.5*
Number of rooms: 500
Official Description (provided by the hotel):
The Westin Lombard Yorktown Center is located near O'Hare Airport in the heart of the Lombard/Oak Brook business and shopping corridor, we blend style with the convenience of a full-service hotel. ... more   less 
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Also Known As:
Westin Lombard Yorktown Hotel Lombard
Lombard Westin

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