I did not and WILL NOT EVER stay at this hotel due to the horrible experience I had on the phone with their front desk. They should be ashamed! I had the opportunity to use a Friends and Family discount link and was searching for a Choice Hotel not terribly far from Wrigley Field. I saw the Lombard location and tried to book the two rooms on line. After getting bumped from the site, having the price jump unexpectedly then drop back down and then have the site say the rooms were not available I gave up and called that location directly. I told the gentleman who answered that I was having problems with the site booking a room and his response was "So what do you want me to do about it?" Seriously...I first asked him not to be sarcastic and then said I wanted to see if I could book it over the phone. He said it could only be done on line. He has booked rooms several times on line for his personal use and it works so he "didn't know what I was doing wrong" sometimes hotels don't have rooms open...so I said I was on the site at that very moment and it showed they had two rooms available for the discount rate but when I click to book it it says only one room booked so did that mean you only had one room available at the discount rate...again I get attitude telling me I'm doing something wrong and there is nothing he can do about it...unfortunately I lost my temper and called him dumb and hung up. My behavior was unacceptable but so was his!
- Official Description (provided by the hotel):
- Here at the AWARD-WINNING Comfort Suites of Lombard - Addison, we are an all suite property, which gives you that extra space and comfort, so you can relax, unwind, and recharge for the next day! *Our OPTIONAL "Rooms to Be Green" program now allows our guests the option to re-use their towels and bed linen to help safe the environment! Featured Amenities Include:-Complementary Hot Buffet Style Breakfast served each morning-Fitness Room, Hot Tub, and Pool located on the first floor lobby-Free Wi-Fi Internet and Cable Television throughout the hotel - Microwaves, Refrigerators, and Coffee Makers in every room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Choice Hotels, Travel Republic (UK), Hotels.com, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd and HotelQuickly so you can book your Comfort Suites Lombard reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Suites Lombard Hotel Lombard
- Lombard Comfort Suites