I have stayed in at least 5 different cabins along the Shawnee Wine trial and I can honestly say that this is my least favorite. The cabin itself is nice and clean but the service from the owners leaves something to be desired. Here are a few of my complaints: 1) The website states that the cabins are "secluded" and as some other reviewer has said they are not. You can see the other cabins outside the door. 2) All of the rules, including the cleaning policy leave a bad taste in your mouth. There are signs/paperwork throughout the cabin telling you how much you will owe if you don't clean everything to a "T" as well as stealing a binder, or messing up the hot tub. Now I understand that one needs policies like this but putting them in the rental agreement should be more than enough unless someone is a complete moron and if that is the case they are probably going to mess it up anyway. 3) The website says they provide charcoal. When we got there the bag had exactly 5 briquettes in them. How hard is it to check to make sure there is charcoal in the bag? Every other cabin I have stayed at down there has a gas grill so this is not an issue. We had to drive to the local gas station to pay way too much for some. 4) There is wood provided for a fire in the fire ring. However the wood is left outside right next to the fire ring in the open and unless it hasn't rained for over a week you will not be able to burn the wood. 5). Lastly the most frustrating thing was that the cabin has a gas fireplace to use but the gas was turned off with a note that it was "off for the season". Now I totally understand having it turned off for the summer months. However, we stayed at the cabin in October and the weather was calling for the lows in the 30s. If that is not appropriate weather for a fire. then what is? My brother-in-law contacted the owners who gave us a story about people turning the fireplace on in the summer with the air conditioning on and that is why they turn it off. We told them that was understandable but it was October and it was going to be chilly. The lady said that she would call her husband but that they would probably be too busy to turn it on. No where in their policy or website do they say that the fireplace can only be used for certain months out of the year. And them not willing to come turn it on makes for poor servcie.
As I said the cabin itself is pretty but there are much better options of places to stay with better service then this cabin.
- Official Description (provided by the hotel):
- Oak Grove Cabins provide 3 separate private and secluded fully furnished cabins for nightly or weekly rental minutes from Carbondale, Illinois. Located in the heart of the Shawnee National Forest and along the Shawnee Hills Wine Trail. Each cabin features a private hot tub, 2 bedrooms (king size bed and queen size bed), full kitchen, gas fireplace, grill, satellite television and more. The perfect spot for honeymoons, anniversaries, birthdays, or to just get away from it all. We are pet friendly. ... more less
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