We had a funeral to attend and this hotel was close to where it was being held. On arrival the property looks clean but not much around it. As you walk into the hotel there is a little patio area to the left which also happens to be the smoking area. If someone is on the patio smoking you have to walk through the smoke to get into the building. The lobby was nice and clean and even had cookies set out for you. We hurried up to our room to freshen up and passed the pool on our way. It is a very small pool and the hot tub looks like it could fit one person. Our room had 2 queen beds and was very clean. Some of the furnishings were a bit outdated but in good repair. I was very happy with my stay until later in the night. I have a habit of looking at my checking account every night just to make sure there are no unauthorized charges. That night when I checked I noticed a pending charge of $103 from country inn and suites. I had made my reservation online about a week in advance and the funds had already cleared my bank, so i didn't understand why I was being charged again. I called to the front desk to ask what the charge was and the man who answered clearly did not like his job. He informed me that since I used my debit card they place a pending charge for incidentals. He laughed at me when I was asking questions regarding the charge and stated that's why he would "never use a debit card." Well, there are some people in this world who do not use credit cards. I can understand the charge, but I was NEVER informed of this when checking in. What would have happened if i didn't have the funds to cover it?
There is a small dining room off of the lobby where they serve breakfast. The breakfast was pretty good. They have a few hot options, make your own waffles, cereals, doughnuts, bagels, and a few other options. After breakfast I talked to the woman at the front desk and explained that I wasn't happy about not being told about the incidental charge. She stated she understood and knew they needed to do a better job of informing heir guests. I would have been happy to stay at this brand again, but hey lost my trust by not being forthcoming with their practices.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ebookers, Expedia, Hotels.com, Travel Republic (UK), Agoda and Odigeo so you can book your Country Inn & Suites By Carlson, Manteno reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Country Inn Manteno
- Manteno Country Inn