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Drury Inn Marion(Marion)
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Reviews (263)
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All reviewscinnamon rollsgluten free bagelssmells brand newgreat showerexcellent roomfront desk staffawesome breakfastadjoining roomsnewer hotelthe staff was friendly and helpfulbreakfast bardefinitely stay here againstayed here for one nightrestaurants in the areabreakfast staffking suitevery nice hotel
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Reviewed 11 June 2018 via mobile

Apparently there was a mistake at booking and I didn’t receive the room I thought I requested. The hotel was completely booked and no other options were available. Ginger quickly took care of the problem and the next night I had the room I wanted. Ginger is absolutely the best in a hotel where everyone is extremely friendly. This is exactly why I always stay here when I am in the area. Thank you

Stayed: June 2018, travelled with family
Thank bradandanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes M, General Manager at Holiday Inn Express Hotel & Suites Marion, responded to this reviewResponded 2 weeks ago

bradandanna,
What a fantastic review! We appreciate you sharing your experience and we have passed your review along to Ginger and the staff. She deserves to know that her hard work is appreciated. Thank you so much for staying with us and we look forward to seeing you again. Safe travels!

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Reviewed 6 June 2018 via mobile

Stopped without reservations after a long drive, staff was welcoming and helpful, room was very nice, clean and comfortable. Many nearby restaurants which were very welcome after hours on the road... we'll be back.

Stayed: June 2018, travelled as a couple
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes M, General Manager at Holiday Inn Express Hotel & Suites Marion, responded to this reviewResponded 2 weeks ago

William S,
Walk-Ins are always welcome here! Thank you for stopping in for a quick stay and come back to see us soon! Safe travels!

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Reviewed 1 June 2018 via mobile

We were passing through and looking for a pet friendly place to stop for the night. We found this HIE on “Bring Fido” and called. The staff was friendly and helpful on the phone! We arrived about 30 minutes later and they were ready for us. The room was one of the cleanest pet friendly rooms we’ve stayed in. There was plenty of room for our pups to do their business and there were lots of convenient fast food type restaurants in the area. If we find ourselves passing through again, we won’t hesitate to stop here.

Stayed: May 2018, travelled with family
Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes M, General Manager at Holiday Inn Express Hotel & Suites Marion, responded to this reviewResponded 2 weeks ago

William W,
We are so happy you had a great experience with us! We love our pet companions and we are always ready to accommodate them at any time. We can't wait to see you again on your next trip through Marion! Safe travels!

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Reviewed 27 May 2018

On a positive note, the Suite reserved was clean and attractive However, other aspects of the stay were horrible. The Hotel management had refused to notify arriving guests from out of state that the Rend Lake area pipe burst had affected nine counties including the Marion Holiday Inn Express. The Management mishandled this crises that they knew was imminent. There was no water available for guest showers guaranteed and no food was available in the area. This situation was extremely difficult as I had reserved a suite for 2 nights, arrived from Austin via St. Louis, flying and driving for hours, arriving exhausted only to find that the Hotel could not provide assurance of water and the all food outlets had been closed. All incoming guests SHOULD have been informed prior to arrival. Had we been informed, we could have stayed over in St. Louis. Instead we were forced to drive in the rain to another county in a remote area in the rain to obtain food. They recommended we go to Walmart and microwave a meal. In this area of Southern IL there were no other hotel options because the guests who were already in the Hotel had taken all the rooms in the area. The only option we had was to return there to sleep. The next morning we checked out and asked for time to find another hotel. They took ten minutes to talk to the Management who was willing to give us only 30 minutes for a late checkout. I requested a partial refund for the inconvenience we had experienced and for the lack of accommodation. No luck. They were callously indifferent to what we had experienced and stated that "well you did use the room!" I will NEVER use this Holiday Inn Express because of the poor judgment and lack of accommodation to guests by the Management who never showed his/her face as we waited for word and he/she sat a few feet away in an office.

  • Stayed: May 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Dr Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes M, General Manager at Holiday Inn Express Hotel & Suites Marion, responded to this reviewResponded 28 May 2018

Dr Sue M,
I would like to start by thanking you for staying with us and apologize for the inconveniences you may have faced during your stay. I would like to mention that during the water main break, our hotel never lost water supply and showers, pool, and breakfast were available. Unfortunately, our hotel is not responsible for the local restaurants decision to close and we done everything we could to call our arriving guests. We are at the mercy of the reservation information and apologize if the number on file was incorrect. If you would like to speak with management regarding your stay, please do not hesitate to contact us via the hotel direct number anytime. Again, I want to offer my deepest apology for your experience during a difficult situation and hope to hear from you soon. Safe travels!

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Reviewed 2 May 2018

About the only good things I can say about this hotel is that the staff is friendly and from what I saw the continental breakfast looked ok, but I don't eat at those regardless where I stay. But, this one did look ok when I went down for some coffee in the morning.
Our room was run down, it seemed clean but it was old, run down, worn out and just needed some TLC. You can tell this hotel is old or has never had a badly needed upgrade. The lobby is ok, it looked like the gym was ok, it is in a decent location, but again, the room was dumpy. The beds were ok, not great and I might add that the housekeeping staff did a nice job and were friendly as well. The rates are not bad so if you are not very picky about staying in an older room, this place is ok.

  • Stayed: April 2018, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Wally45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Marion, responded to this reviewResponded 18 May 2018

Hi Wally45,

I am grateful to you for being one of our guests at Holiday Inn Express And Suites Marion, and getting out of your way to leave us your feedback. I am please to know that you find our staff friendly and the rest of our amenities okay. However, we understand that your stay was not a complete success because you find our facility needing an upgrade. We will share your thoughts to our team for continued improvements necessary.

Thank you for your patronage and we hope we get the pleasure of hosting you on your next visit in the area.

Sincerely,

Ronald R.
Case Manager
IHGService

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