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“One of the best hotels in the Choice network!”
Review of Comfort Inn Marion

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Comfort Inn Marion
Ranked #2 of 15 Hotels in Marion
Certificate of Excellence
1 review
“One of the best hotels in the Choice network!”
Reviewed 7 January 2014

I stay at many Choice hotels, and this one is outstanding. Great desk staff. Special touches. Indoor pool. It is a bit hard to find, especially in the snow and dark, but once you get there it is fabulous!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alfred899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, Manager at Comfort Inn Marion, responded to this review, 27 January 2014
I am so glad to hear that our staff went above and beyond for you. Our favorite part of our job is actually talking and getting to know everyone. As far as the best part for you, I am so glad you felt that way. We are happy you were able to make it to a warm location on such a chilly and snowy night (they are a little unusual for this area)! We look forward to seeing you again the next time you are in Marion!

Sincerely,
Tricia - GM
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339 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Any
English first
Grand Rapids, Michigan
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 January 2014

We looked to Trip Advisor to find a hotel last minute in Marion while driving from Texas to Michigan. It was about midnight and we decided we couldn't power through overnight. Trip Advisor rated the Comfort Inn as the #1 hotel- and it certainly was! The front desk staff was warm and welcoming, the hotel was in wonderful shape and was clean and comfortable. The beds and pillows were great, and the breakfast was awesome! This was the 3rd hotel of our trip overall, and was definitely our favorite.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, General Manager at Comfort Inn Marion, responded to this review, 7 January 2014
Thank you so much for taking the time to share your review of your stay with us. I am truly excited to read that you had such a great experience with us in Marion! Your kind remarks and recognition are truly valued by the entire team, and are an inspiration to continue striving for excellence in everything we do. Your patronage is high valued and appreciated! We look forward to welcoming you back when your travels next bring you through Marion!

Sincerely,
Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lansing, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2013

Hotel is very clean and staff is welcoming and makes sure you are taken care of. The breakfast has a variety of hot and cold options with plenty of dining space. You will find this property very satisfying!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, General Manager at Comfort Inn Marion, responded to this review, 7 January 2014
Thank you so much for taking the time to leave a review. I am happy to hear that you enjoyed your stay! I am also glad that everyone enjoyed their breakfast options. It is tremendously rewarding to read your appraisal of our team, services and facilities! I will certainly share it with the entire staff, as I know they will be equally as pleased to learn of your kind remarks and recognition of their work. We look forward to our next opportunity to serve you!

Sincerely,
Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naperville, Illinois
1 review
Reviewed 27 December 2013

We stayed at this hotel in December, 2013. The staff was great. Very friendly and helpful. We only stayed one night, but the room was vey clean and nice. The breakfast was good. We will stay here again when we travel that way.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blrampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, General Manager at Comfort Inn Marion, responded to this review, 7 January 2014
Thank you so much for taking time to leave a review! We are thrilled that you and your family trusted us with your travel accommodations and that we were able to meet your expectations! We hope that all of our guests find the rooms as comfortable and enjoyable as you did! We look forward to serving you with your future hotel accommodations when traveling through the Marion area!

Sincerely,

Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lansing, Illinois
Level Contributor
3 reviews
Reviewed 15 December 2013 via mobile

The property was certainly clean and comfortable. The quality of the beds and pillows was excellent. There were hot breakfast options but the eggs seemed to be powdered and the sausage brown and serve. The pool was nice but closed promptly at 10:00pm which was a little early for us. Overall a nice property.

Stayed December 2013, travelled with family
Helpful?
Thank Debra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, General Manager at Comfort Inn Marion, responded to this review, 7 January 2014
Please accept our sincerest thanks and gratitude for your comments. It was truly our pleasure to serve you at the Comfort Inn here in Marion. We apologize for any inconvenience caused by our pool hours. Your feedback is very important to us. We discussed this at a team meeting, and after further review, found that insurance mandates strict pool hours. If there are any further ways that we can serve you better at this time or in the future, please let us know. Thank you once again for your business and we look forward to serving you again in the future!

Sincerely,

Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
60 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 3 December 2013

Booked ~3 weeks before our stay, we had a party of 4 and needed 3 beds. We booked a two-queen-bed suite and requested a roll-away bed be added to the reservation, the booking system agreed and charged us $118/night. Upon arrival the girl at the front desk said that configuration was not possible due to fire safety rules. Ignoring their computer accepted the reservation, we asked which room could have 3 beds, she said none. ~10 min conversation ensued that kept circling and her only answer was "I can cancel your room". At a minimum they should have helped us find a different hotel with appropriate accommodations. Very unhelpful person.

Room Tip: regardless of what you book on the web, better call and speak with the manager to verify it's re...
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  • Stayed November 2013, travelled with family
    • Service
Helpful?
2 Thank Lars_of_D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, General Manager at Comfort Inn Marion, responded to this review, 4 December 2013
I am sorry about the problem you incurred with your reservation. We are under strict guidelines on our Roll Away beds, as they are a larger size, and cannot be placed in the standard room with two beds. We have placed restrictions on those room types to ensure they cannot be reserved with this room type.
I apologize over any inconvenience this may have caused you. I do see our Guest Service Agent was able to accommodate you in our larger Suite at no additional charge to you.
If you would like, you may call me directly at the following number so we may discuss this more. Again, on behave of my staff and I, we sincerely apologize for the confusion and any inconvenience. The hotel phone number is: (618) 993-0183.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairview Heights, Illinois
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 November 2013

This hotel is very clean and the staff are all professional and attentive to service. The hotel was spotless. Very nice breakfast provided and, of course, those freshly baked cookies upon arrival. My bed was comfortable and the room was quiet. I plan to stay at this hotel anytime I am in the area for business.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ReneeWantsToEscape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, General Manager at Comfort Inn Marion, responded to this review, 7 January 2014
Thank you for staying with us, and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing! I am glad you enjoyed our breakfast and the cookies! Anytime we get good reviews for our hotel, it reminds our staff what a wonderful job they are doing. We look forward to welcoming you back again the time you are in town!

Sincerely,

Tricia - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Marion

Property: Comfort Inn Marion
Address: 2403 Black Diamond Dr, Route 13 & O'Neal, Marion, IL 62959-5279
Phone Number:
Region: United States > Illinois > Marion
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 15 Hotels in Marion
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Marion 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
The Comfort Inn is a brand new hotel, with its roots in a guest service honored time frame. We serve a hot, full breakfast every morning, with snacks in the evening. All of our spacious rooms are comfortably patterned for our guest, with a refrigerator and microwave in every room and a 32 inch flat screened TV... We are centrally located near all major intersections and restaurants. ... more   less 
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