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“Great stay”
Review of Comfort Inn Marion

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Comfort Inn Marion
Ranked #2 of 15 Hotels in Marion
Certificate of Excellence
Iowa, United States
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great stay”
Reviewed 25 March 2014

This hotel is very nice and clean. It is a little hard to find. It is right behind a Harley shop. The bed was comfortable. The shower was nice. The free breakfast was great with meat, eggs, donuts, coffee, juice, waffles, yogurt, etc. I highly recommend this hotel as I was very pleased.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Megan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, General Manager at Comfort Inn Marion, responded to this review, 30 March 2014
Thank you so much for taking the time to leave a review! We know our guests have busy schedules with their travels, so it means a great deal! I am so pleased to hear that you enjoyed your stay here and enjoyed the variety we offer on our breakfast bar! We are, unfortunately, not the easiest hotel to find; however we do have plans in the works to hopefully make that a little bit easier for our guests! We look forward to serving you again the next time you come through Southern Illinois!

Sincerely,

Tricia - GM
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343 reviews from our community

Traveller rating
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    5
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Any
English first
Longview, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 March 2014

This hotel was very nice. Beds are comfortable and the room was very clean. The breakfast was very good and there was alot to choose from, egges, sausage, bacon, biscuits & gravy, waffles, yogurt, fruit, danishes, cereal, juice, milk, coffee, etc. Very close to walmart and other stores.Customer service was excellant. I would stay here again if in the area.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joyce A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, General Manager at Comfort Inn Marion, responded to this review, 29 March 2014
Thank you so much for taking the time to leave a review! We greatly appreciate it! We are pleased to hear you enjoyed your stay with us and were able to enjoy the variety of options we provide on our breakfast bar! We look forward to welcoming you back into comfort, the next time your travels bring you through Southern Illinois!

Sincerely,

Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 March 2014 via mobile

Hotel is as good as the review say!

Friendly staff, comfy beds, new building, good hot breakfast.

Very clean. ...............................................................................................................

Stayed March 2014, travelled with friends
Helpful?
Thank Arjay2728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, General Manager at Comfort Inn Marion, responded to this review, 29 March 2014
We are so pleased to hear you enjoyed your stay while here in Marion! Our service team works very hard in hopes to make each and every guest feel the same way you do! Thank you for taking the time to leave a review! We look forward to having you again the next time you come through the Southern Illinois area!

Sincerely,

Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mpls
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 March 2014 via mobile

Jordan greeted us warmly suggested great rest 17st St Barb and we received a nice treat bag for being choice member. Room was our favorite hotel layout with bathroom space enclosed very clean and comfortable beds. Breakfast starts early 6:00am for those of us who need to be on road early) and good food selection including tasty small omelet, waffles and bacon. Every employee was warm and friendly. A great short stay and definitely recommend



Stayed March 2014
Helpful?
Thank JWestMpls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, General Manager at Comfort Inn Marion, responded to this review, 17 March 2014
Thank you so much for taking the time to leave a review!! We are pleased to hear that you enjoyed your stay with us and were able to partake in the local dining establishments! Your kind remarks with regard to our service team are truly appreciated. It is rewarding to learn that the team was able to make you feel welcome. We can't wait to welcome you back when your travels next bring you to Marion! Thank you again for staying with us!

Sincerely,

Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 March 2014 via mobile

This was our first stay in this Comfort Inn but we have had excellent experiences at previous locations we've used. This location was exceptional. VERY clean, well decorated and pleasant. Staff was very nice and friendly. Good complimentary breakfast and fresh popcorn and cookies in the lobby! Would definitely return.

Stayed March 2014, travelled as a couple
Helpful?
Thank Golfguy46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, General Manager at Comfort Inn Marion, responded to this review, 10 March 2014
Thank you so much for taking the time to leave a review!! Everyone on our team strives to make all of our guests feel at home, or at close to it as possible! Your kind remarks with regard to our service team are truly appreciated. It is rewarding to learn that the team was able to make you feel welcome. We can't wait to welcome you back when your travels next bring you to Marion! Thank you again for staying with us!

Sincerely,

Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Downers Grove, Illinois
Level Contributor
355 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
Reviewed 4 March 2014

Stayed here last weekend for a family party in Marion. After the 5 hours car ride with 94 year old parent, we arrived a few hours before check-in however, clerk was gracious and gave us our room. We did ask if we could get first floor but were told hotel was booked. The room was comfortable with microwave, fridge & coffeemaker. I do check around and common areas as well as rooms were very clean. Maids & breakfast staff also very friendly and even chatted with us. The breakfast is plentiful and enough choices (waffles, yogurts, fruit, two variety of eggs, biscuits, sausage/bacon) to get you going in morning. We found this hotel to be a good choice.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jwoge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, Manager at Comfort Inn Marion, responded to this review, 6 March 2014
Thank you for sharing your experience at our hotel during your family gathering. We understand that lodging options are plentiful in this area, and how important it is to give our guests the customer service they expect and deserve.
I have shred your input with our team, and on behalf of everyone, we appreciate the review and thank you for choosing our hotel We look forward to seeing you the next time you are in the area.
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Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 February 2014

I booked one night in this hotel in order to run in a race the next morning. When I got back to the hotel about 6 minutes before my checkout time, I asked the front desk clerk if I could take a quick shower. The answer: "No. I will charge you for another day." I raced upstairs to clear out of the room, but my key was turned off. Raced back downstairs. The clerk said she didn't tell me the key was turned off because I seemed upset. ??? Scrambled back upstairs to clear out, leaving some belongings in the hallway while I raced back downstairs. This was the rudest I have been treated of the hundreds of hotels I have stayed in. Will never stay in a Comfort Inn again.

Stayed February 2014, travelled solo
Helpful?
3 Thank Jaywalker32001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, Manager at Comfort Inn Marion, responded to this review, 5 March 2014
Thank you for taking the time to leave feedback on our site, I am sorry we were unable to extend the late check out past the hour we had agreed on. Normally we are able to accommodate all requests; however, this weekend we did have a group checking in that had all of your room type on reserve. This makes it harder to offer later than the extended hour. and have time to clean the room for the incoming guests.
I apologize on behalf of our entire team that we failed to exceed your expectations, as we strive for that with all our guests. If you would like to speak with me further, please contact me at your convenience.
gm.il343@choicehotels.com
618-993-0183
Again, our apologies for your inconvenience.
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Additional Information about Comfort Inn Marion

Property: Comfort Inn Marion
Address: 2403 Black Diamond Dr, Route 13 & O'Neal, Marion, IL 62959-5279
Phone Number:
Region: United States > Illinois > Marion
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 15 Hotels in Marion
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Marion 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
The Comfort Inn is a brand new hotel, with its roots in a guest service honored time frame. We serve a hot, full breakfast every morning, with snacks in the evening. All of our spacious rooms are comfortably patterned for our guest, with a refrigerator and microwave in every room and a 32 inch flat screened TV... We are centrally located near all major intersections and restaurants. ... more   less 
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