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“Great Stay but Not Perfect”
4 of 5 bubbles Review of Comfort Inn Marion

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Comfort Inn Marion
Ranked #1 of 15 Hotels in Marion
Certificate of Excellence
Huntsville, Alabama
Level Contributor
781 reviews
556 hotel reviews
common_n_hotel_reviews_1bd8 302 helpful votes
“Great Stay but Not Perfect”
4 of 5 bubbles Reviewed 27 April 2014

We had a super reception where a nice lady and gent greater us warmly. We are only silver level but we got a goody bag for being Choice members. We also got served a fresh cookie of our choosing and were offered popcorn (there is a machine in the lobby). The front desk was attractively decorated and the lobby beautiful. The hotel is adjacent to several eating establishments and you don’t need to move your car to go to a nearby Asian bistro (expensive, small portions but good). Our room was well appointed and roomy with an attractively made bed that slept comfortably. The entry to the room was wide and we were able to bring our luggage cart into the room easily. The microwave was on a small granite topped shelf and the microwave was in a little area immediately below created from a small pony wall and granite top. The top of this cabinet held the coffee service. All of this was in the hallway adjacent to the closet and there was still about five feet of space available to pass through. There was a huge wood luggage stand that held our luggage with no problem. The AC under the window has a deep enough ledge for overflow luggage. The TV was a nice size and the room had a large easy chair and ottoman (all you had to do was turn the TV to view from the chair). There was a nice full length framed dressing mirror in the hallway that was welcome. I did note three things that weren’t perfect:
The internet was stodgy but this might be due to the service available.
I could hear people walking above me and doors slamming so there are sound proofing issues with the building.
The breakfast could have been better.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank AGoingGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, General Manager at Comfort Inn Marion, responded to this review, 2 May 2014
Thank you so much for taking the time to leave a review! We are happy to hear that you enjoyed many things about your experience with us, and strive to do what we can to make sure each guest feel the way you do! We have addressed the internet issue with our internet service provider to ensure our Wi-Fi speed is up to our brand standards and our guests' expectations. We have also addressed soundproofing in our last team meeting, and have put into place measures that will address the noise that you experienced. We look forward to welcoming you back the next time you are in Marion!

Sincerely,

Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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335 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Any
English first
Chino Hills, California
2 reviews
5 of 5 bubbles Reviewed 20 April 2014

This location is top notch. I am the dreaded hotel guest who wants everything like home & we found it here!
General Manager Tricia was so concerned about our stay PRIOR to our arrival that she & another staff member camped out in our room to assure our room was as quiet as she promised. She was exactly right. We slept like babies.

Staff - Excellent. Makes you feel welcome as soon as you walk in.

Room/Housekeeping - Immaculate (for 6 days)

Breakfast - Plentiful, fresh, large selection. Dining area spotless.

Meeting Room - Accessible & great to conduct business

Parking - Convenient & safe

** Bonus ** Got home & realized I LOVED the pillow in our room. Contacted the hotel, purchased the pillow over the phone & they shipped it to me. THAT is customer service.

Thanks to this location for making our stay perfect!!!

Room Tip: Very little road traffic & rooms appear to be well soundproofed.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, General Manager at Comfort Inn Marion, responded to this review, 23 April 2014
WOW! What a compliment! Thank you! And thank you for taking the time to leave a review! We are so happy to hear that you enjoyed your stay and we were able to meet and exceed your expectations! We truly take what we do very seriously; which is taking care of each and every guest to make them feel as close to home as possible. Your comments help inspire our team to continue striving for excellence in everything we do! We look forward to having the opportunity to serve you again the next time your travels bring you to the Southern Illinois area!

Sincerely,

Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alton, Illinois
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 16 April 2014

We made reservations for one night, and decided to stay two nights after such friendly and accommodating staff. EVERYONE was cheerful and more than helpful. It was such a breath of fresh air. The rooms were very clean, the breakfast was delicious, the rate was fair, and like I've said twice already, the staff was fantastic! Definitely would stay here again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank climb8912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, General Manager at Comfort Inn Marion, responded to this review, 17 April 2014
Thank you so much for taking the time to leave a review! I am delighted to hear that you enjoyed your stay with us, and that you were met with smiles and cheer throughout your stay! We truly enjoy everything we do, but one of the most enjoyable aspects of this industry is getting to meet everyone who walks through our doors; and furthermore, getting to know all of those different people that walk through our doors! I will share your wonderful compliment with the entire staff, as it helps continue to inspire us to strive for excellence in all we do! We look forward to welcoming you back the next time your travels bring you through Marion!

Sincerely,

Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 12 April 2014 via mobile

We stayed here overnight because we were tired from traveling. We walked up to the counter without a reservation and received great service and a great price. The room was also immaculate. I recommend this hotel to anyone passing through this city.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelmama1197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, General Manager at Comfort Inn Marion, responded to this review, 14 April 2014
Thank you for taking time to leave a review!! I am pleased to hear that you enjoyed your stay with us! We enjoy meeting and getting to know everyone who passes through our doors! Our staff also works very hard to make sure each and every guest feels welcomed and comfortable, and your praises help inspire us to keep up the hard work! We look forward to serving you again the next time your travels bring you through Southern Illinois!

Sincerely,

Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Terre Haute, Indiana, USA
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 April 2014

Stayed 1 night for business on 3/27/14. Although I was able to bring my 13 year old daughter, so I guess it was business and pleasure for this trip. I was impressed with the friendly, courteous staff right off the bat. I was also nicely surprised to see my name as a vip guest (because I'm a Choice Rewards member) on a list at the check in desk. I was given a "goodie bag" that had some nice snacks and a bottle of water. A very nice touch when many places now charge you $3 if you drink the bottle of water in the room! Throughout the stay,all staff encountered were friendly and helpful. The room was very clean and comfortable. Pool was nice and relaxing. Good breakfast. Quick check in & check out. What more can you ask for?

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jerrynshelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, General Manager at Comfort Inn Marion, responded to this review, 14 April 2014
Thank you so much for taking the time to leave a review of your stay! We are very pleased to hear that you were recognized as a Choice Privileges member, as they are a large (and very important) part of the Choice family, and that you also enjoyed your welcome bag! We look forward to serving you again the next time you come through Marion!

Sincerely,

Tricia - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holland, Michigan
Level Contributor
131 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 8 April 2014

We had a room on the 4th floor which was clean, large and nicely furnished. It was nice to have a choice of soft or firm pillows too. The breakfast was very good and an attendant was there keeping things clean and refilling food containers. We have stayed there before and will be staying there again!

Room Tip: No noise above you on the top floor!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gayle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, Manager at Comfort Inn Marion, responded to this review, 14 April 2014
Thank you so much for taking the time to leave a review!!! We are thrilled that you enjoyed your stay with us! In particular, that you enjoyed your choice of soft or firm pillows, as well as the vast array we offer on our breakfast bar! Our staff works very hard to make all of our guests' stay as comfortable as possible, and it is rewarding to know when we have accomplished this. We look forward to serving you again the next time your travels bring you through the Southern Illinois area!

Sincerely,

Tricia - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alabama
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 5 April 2014

We stayed at another nearby motel in Marion a week or so earlier in March and were pleased to write a good review of that place. This week (April 5) I had to make another solo trip from Alabama to Chicago and decided to try the Comfort Inn, primarily because of the TripAdvisor reviews. I must say I too was impressed by all the things others have mentioned. The folks are friendly, the place is spotless. The rooms are well-equipped, both soft and firm pillows as others have mentioned. Breakfast was good. I heard several guests called by name as they departed and several remarked that they would "see you in a few weeks" or something to indicate that they plan to be back. I'm thinking in terms of Marion, IL, I might make this my regular stopping point between Alabama and Chicago. Unlike my first stay, this time I was looking for a good meal and I discovered quite a few really nice places within a few blocks...McAlister Deli, Red Lobster, O'Charleys, Steak-N-Shake, Bob Evans, several local restaurants as well, and there's a shopping center within a few blocks. It's obvious this staff goes out of their way to make their guests feel welcome and to see that they enjoy their stay. I'll be back! Not a thing wrong with the nearby Holiday Inn Express, but for the money, I think Comfort Inn beat 'em a bit.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wlbenton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia H, Manager at Comfort Inn Marion, responded to this review, 7 April 2014
Wow, what a compliment! Thank you so much! We love our jobs, and truly have a heart for others. Our favorite part of our job is actually talking and getting to know everyone. Your kind remarks and recognition are truly valued by the entire team, and are an inspiration to continue striving for excellence in everything we do. We look forward to being your home away from home!

Sincerely,

Tricia H. - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Marion

Property: Comfort Inn Marion
Address: 2403 Black Diamond Dr, Route 13 & O'Neal, Marion, IL 62959-5279
Phone Number:
Region: United States > Illinois > Marion
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Marion
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Marion 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
The Comfort Inn is a brand new hotel, with its roots in a guest service honored time frame. We serve a hot, full breakfast every morning, with snacks in the evening. All of our spacious rooms are comfortably patterned for our guest, with a refrigerator and microwave in every room and a 32 inch flat screened TV... We are centrally located near all major intersections and restaurants. ... more   less 
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