My husband and I booked a room at this hotel six weeks in advance of our trip. My reservation was for a king room, reservation guaranteed. We arrived at this hotel, and the night clerk informed me that he had switched my room out with someone else's and that we would instead be staying in a room with a full bed. When I explained that the room I booked was guaranteed and that I had the paperwork to prove it, he told me that I was "lucky" to even be getting the room I was getting. Yes, I was so "lucky" to be receiving a room sub par to the one I reserved weeks in advance. None of the other near by hotels had rooms, so we were forced to stay here.
When checking out in the morning I attempted to explain my displeasure to the morning clerk. She informed me that because I booked online they did not have to honor the guaranteed room. She then insisted on charging me the same price I paid for a KING room, she said that because I booked so early I was given an early booking discount and that the discount made the discounted king room the same price as a full size room and that since they changed me from a king to a full on the day of check-in that I lost any early booking discount. Funny thing is my bill still said King room on it and I could see where they had scribbled out the room number I should have had and written in the new room number.
- Official Description (provided by the hotel):
- When you travel through Southern Illinois, make Super 8 Marion hotel your home base. Conveniently located off Interstate 57 and Route 13, our Marion, IL, hotel is only 15 minutes from Southern Illinois University and just 45 minutes from scenic Shawnee National Forest and Rend Lake. Start your morning off with free SuperStart continental breakfast before you head out to explore the area.Each room at our Marion, IL, hotel features free high-speed Internet access, free HBO and refrigerator. Business suites are available. We offer copy and fax services if you need to work from the road. Kids 17 and under stay free with an adult, and we are pet friendly with a $10.00 pet fee per, pet per night. ... more less
- Reservation Options:
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