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“Horrible service, does not understand the work GUARANTEED”
1 of 5 bubbles Review of Super 8 Marion

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Super 8 Marion
Ranked #6 of 15 Hotels in Marion
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Horrible service, does not understand the work GUARANTEED”
1 of 5 bubbles Reviewed 23 March 2014

My husband and I booked a room at this hotel six weeks in advance of our trip. My reservation was for a king room, reservation guaranteed. We arrived at this hotel, and the night clerk informed me that he had switched my room out with someone else's and that we would instead be staying in a room with a full bed. When I explained that the room I booked was guaranteed and that I had the paperwork to prove it, he told me that I was "lucky" to even be getting the room I was getting. Yes, I was so "lucky" to be receiving a room sub par to the one I reserved weeks in advance. None of the other near by hotels had rooms, so we were forced to stay here.

When checking out in the morning I attempted to explain my displeasure to the morning clerk. She informed me that because I booked online they did not have to honor the guaranteed room. She then insisted on charging me the same price I paid for a KING room, she said that because I booked so early I was given an early booking discount and that the discount made the discounted king room the same price as a full size room and that since they changed me from a king to a full on the day of check-in that I lost any early booking discount. Funny thing is my bill still said King room on it and I could see where they had scribbled out the room number I should have had and written in the new room number.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank d14n4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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562 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Vienna, Ill
1 review
4 of 5 bubbles Reviewed 19 March 2014

This is a newly redecorated motel. There is still some work in progress. Our room was clean, had new carpet and bathroom fixtures. We have a small dog, there is a moderate fee of $10. If you want a nice place to sleep, nothing fancy at a good price this is it!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank purplelady62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marion
1 review
3 of 5 bubbles Reviewed 5 March 2014

Just needed a no frills place to sleep on the road. With a 20% off coupon, it wasn't a big rip off. Note there is no elevator, and it's kind of a split entry, so stairs for either floor. As a disabled person, this was an inconvenience. Glad I had no real luggage or wheelchair need. Breakfast was sparse, but clean. Room was not gross.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank junglepig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Super 8 Marion

Property: Super 8 Marion
Address: 2601 Vernell RD, Marion, IL 62959
Phone Number:
Region: United States > Illinois > Marion
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 15 Hotels in Marion
Price Range (Based on Average Rates): £
Hotel Class:2 star — Super 8 Marion 2*
Number of rooms: 63
Official Description (provided by the hotel):
When you travel through Southern Illinois, make Super 8 Marion hotel your home base. Conveniently located off Interstate 57 and Route 13, our Marion, IL, hotel is only 15 minutes from Southern Illinois University and just 45 minutes from scenic Shawnee National Forest and Rend Lake. Start your morning off with free SuperStart continental breakfast before you head out to explore the area.Each room at our Marion, IL, hotel features free high-speed Internet access, free HBO and refrigerator. Business suites are available. We offer copy and fax services if you need to work from the road. Kids 17 and under stay free with an adult, and we are pet friendly with a $10.00 pet fee per, pet per night. ... more   less 
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