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“Dissatisfied!” 2 of 5 bubbles
Review of Hampton Inn Marion

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Hampton Inn Marion
Ranked #4 of 15 Hotels in Marion
Certificate of Excellence
geneva, United States
1 review
“Dissatisfied!”
2 of 5 bubbles Reviewed 15 September 2013

This place was a major disappointment. The linens were less than satisfactory and should be disposed of, the bath faucets did NOT work and there was a constant noise of running water all night long. There should have been no charge for this...less than Hampton quality room!

  • Stayed September 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Doug V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarionILHampton, Front Office Manager at Hampton Inn Marion, responded to this review, 18 November 2013
We are willing to do everything in our power to satisfy our valuable guests. Please do not hesitate to give us a chance to make it right. We would be nothing without our guests!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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378 reviews from our community

Traveller rating
    194
    110
    48
    22
    4
See reviews for
159
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23
87
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Peoria, Illinois
Level Contributor
59 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed 8 September 2013

I cannot say enough nice things about the Hampton Inn. The room was spotless. The breakfast was good. But the best part of this hotel is its staff. I want to say a special thank you to Tiffany. Her generosity and kindness towards my friend whose little boy is battling leukemia was beyond gracious.

If I ever need a hotel room in Marion again I will be back to the Hampton Inn.

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank satchel21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jwisins, General Manager at Hampton Inn Marion, responded to this review, 10 September 2013
Thank you very much for taking the time to recognize Tiffany. I am very happy that she was able to give special attention to you and your guests. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gainesville, Florida
Level Contributor
78 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 1 September 2013

Once we got there the hotel was good and the staff helpful but, my God, GETTING there!!??!! We arrived late at night after a long drive. Northbound on the interstate there was no signage at all so we missed the exit and had a 12-mile round trip to come back. Southbound there was a sign but off the interstate you could not see the motel or clearly make out the sign and had to proceed by best guess and dead-reckoning. Finally we saw the motel - perhaps 1/2 mile off the interstate - and from there it became a maze of parking lots, other motels, and restaurants until we arrived. (there is an easier way but we only learned about it upon leaving and then a hotel employee went out to the parking lot to point it out to us!).

I expressed my displeasure with our now 1/2 hour trip to get from Northbound to the motel and was told "Oh its the road construction. It's been like that for four years and they say there are two more before it is done!"

The people were nice, the hotel was nice, the breakfast was standard but take your GPS if you want to get there!!

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dale S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarionILHampton, Front Office Manager at Hampton Inn Marion, responded to this review, 18 November 2013
The road construction is a mess, isn't it?! Our front desk staff has learned a thing or two about giving directions in the past couple years because of it. Marion is growing so fast and will continue especially when the construction is finished!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hutchinson, Kansas
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 30 August 2013

When booking this hotel make sure you are booking it for the town/state you want. I accidentally booked it using an online site I had not used before and ended up with reservations in the next state. Fortunately the hotel had room and the front desk was extremely helpful. They helped me figure out my situation and then took steps to help me resolve it. I couldn't have asked for a better end to my experience.

  • Stayed August 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank mayberry3011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarionILHampton, Front Office Manager at Hampton Inn Marion, responded to this review, 18 November 2013
I'm glad we were able to help you get that resolved!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lawrenceville, Georgia, United States
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 21 August 2013

We stayed here on our way back to Atlanta from the University of Kansas. It was very convenient being right off the expressway and about halfway home for us. This hotel was everything you expect when you stay at a Hampton Inn. My only complaint is that it is kinda confusing to get to the entrance due to construction on the highway. Quality room, quality breakfast, clean and quiet.

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarionILHampton, Front Office Manager at Hampton Inn Marion, responded to this review, 18 November 2013
We appreciate your compliments and thank you for the loyalty!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelsea, Vermont, United States
Level Contributor
80 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 20 August 2013

Stayed here for three days on business trip. If you know Hamptons, you know what is here. No more, no less. Staff cordial.
Like most Hamptons the fitness room is small.
Staff wasnt very savvy about restaurants, which are limited in this area.

Room Tip: Do not stay on the side facing the road. While not an interstate, the vehicles start moving along w...
See more room tips
  • Stayed July 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ohio, United States
2 reviews
3 of 5 bubbles Reviewed 17 August 2013

Stay here often the staff is warm and helpful. rooms are average and dated, and well used. Gym equipment is inconsistent and in need of update and repair. Some of the extras that have gone by the wayside such as happy hour and snacks have been suspended and not returned.

  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarionILHampton, Front Office Manager at Hampton Inn Marion, responded to this review, 18 November 2013
I will pass on your compliments to the staff and I'm honored to say that our Evening Social is back and better than ever! We've added hot foods to our complimentary drinks now and it seems to be a hit. We are excited to have it back and we hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Marion

Property: Hampton Inn Marion
Address: 2710 West Deyoung, Marion, IL 62959
Phone Number:
Region: United States > Illinois > Marion
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Marion
#5 Romantic Hotel in Marion
#7 Family Hotel in Marion
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Marion 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Unwind and relax at the Hampton Inn Marion, IL hotel, where you can enjoy Kokopelli golf course, catch a Southern Illinois Miners game, or take a dip in Crab Orchard Lake. Hotel guests can take advantage of the many value added amenities offered by Hampton Inn. Start your day with our free hot breakfast buffet daily, and enjoy free WiFi in every room and throughout the hotel. Relax and unwind in our clean and fresh Hampton beds, or stay productive with our handy lap desk. Keep your fitness routine in our fitness center, or take a leisure dip in our pool. We look forward to having you! ... more   less 
Reservation Options:
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Also Known As:
Hampton Inn Marion Hotel Marion
Marion Hampton Inn

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