Checking into the king bed suite was a disappointment. The "suite" was just a larger room with a tiny refrigerator and microwave on top of it. They did have a 2 person couch and a recliner, but nothing else. Trying to turn on the TV we noticed there was no remote control. I had to call the front desk requesting one. This seems to be common because they stated "oh boy" and got us another. The second day we left at 7:00 am and returned at 6:30 pm. The room was not vacuumed, room trash & old food was not picked up and the trash can (yes only one in the bathroom) was overflowing. The bed linen was not changed, but the bed was made. When we asked the front desk about this they stated "It is normal policy NOT to change linens for guest staying longer than one night!" I could not believe this, but after speaking with the manager Lora Hahn she stated "yes, we always do that". This place is unsanitary. The shower knob fell out of the wall and you are lucky to get a second bar of soap. Do not stay here!
- Official Description (provided by the hotel):
- All new renovated rooms, flat screen TV's, and free access to the local YMCA with hotel stay ... more less
- Reservation Options:
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- Also Known As:
- Super Eight Mattoon
- Mattoon Super Eight
- Mattoon Super 8