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“Filthy & Disgusting - DO NOT STAY HERE EVER!”
Review of Super 8 Mattoon

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Super 8 Mattoon
Ranked #4 of 9 Hotels in Mattoon
A TripAdvisor Member
New York
18
Reviewed 11 April 2005

Checking into the king bed suite was a disappointment. The "suite" was just a larger room with a tiny refrigerator and microwave on top of it. They did have a 2 person couch and a recliner, but nothing else. Trying to turn on the TV we noticed there was no remote control. I had to call the front desk requesting one. This seems to be common because they stated "oh boy" and got us another. The second day we left at 7:00 am and returned at 6:30 pm. The room was not vacuumed, room trash & old food was not picked up and the trash can (yes only one in the bathroom) was overflowing. The bed linen was not changed, but the bed was made. When we asked the front desk about this they stated "It is normal policy NOT to change linens for guest staying longer than one night!" I could not believe this, but after speaking with the manager Lora Hahn she stated "yes, we always do that". This place is unsanitary. The shower knob fell out of the wall and you are lucky to get a second bar of soap. Do not stay here!

  • Stayed: March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
8  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
davispat, Manager at Super 8 Mattoon, responded to this reviewResponded 26 October 2012

I apologize for management and stay issues you experienced with us. Please know that many updates have been made and that this hotel has changed management. Our goal is to see that our guests have a poitive experience and the most comfortable stay possible. Please allow us to show you we are a great place to stay! Again, I apologize for any past negative experiences you have had while our guest.

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Additional Information about Super 8 Mattoon

Address: 205 McFall Rd, Mattoon, IL 61938-6211
Phone Number:
Region: United States > Illinois > Mattoon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#6 Business Hotel in Mattoon
Price Range: £46 - £65 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Mattoon 2*
Number of rooms: 61
Official Description (provided by the hotel):
All new renovated rooms, flat screen TV's, and free access to the local YMCA with hotel stay ... more   less 
Reservation Options:
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Also Known As:
Super Eight Mattoon
Mattoon Super Eight
Mattoon Super 8

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