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“Very Nice”

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Quality Inn & Suites Conference Center
Ranked #3 of 9 Hotels in Mattoon
Certificate of Excellence
Wausau
Level Contributor
93 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Very Nice”
Reviewed 22 January 2014

Stopped infor the night as we were running into a snow storm. We found this property to be very clean and quiet. The staff was quite accommodating. Breakfast was very nice, everything nice and fresh. We were very pleased with our one night stay.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank L L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Latonya_13, Director of Sales at Quality Inn & Suites Conference Center, responded to this review, 5 March 2014
Glad you made it through the storm safely! This winter had been brutal to us all! We take pride in our hotel with being double platinum and gold award winning. We try to be the best in town and appreciate when our efforts are noticed. We hope to see you again in the future!
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165 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Any
English first
Royalton, IL
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 January 2014

The front desk lady was very accommodating and pleasant. The hotel is good, clean and our room was updated nicely. The room has a microwave and refrigerator for convenience. The only downside is our friends we visit are closer to the Mattoon 190 exit and Arcola, this is exit 184 so it was a little out of our way so not as convenient for us. I read a review stating the walls were thin and I would have to agree with that, we could hear the voices from the next room or they were just extremely loud people. Compared to the other hotels in the area, I think the price was adequate. I stay at many hotels throughout the year and this is one I would stay again.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cbrower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Latonya_13, Director of Sales at Quality Inn & Suites Conference Center, responded to this review, 5 March 2014
Our staff always appreciates positive compliments and I will be sure to pass them along. Our hotel is only three years old so we take pride in being modern. Since opening we have won an award every year! We hope to see you again in the future!
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Indiana
Level Contributor
69 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 11 January 2014

I stayed here during winter storm Ion! The roads were a mess and they were telling people to stay off them if they could. I pulled into this hotel to get off the road. It is the most expensive Quality Inn I stayed at along my way. I think they took advantage of people who were stuck during the storm. They could have dropped their prices to help out but choose to stick it to those of us who needed a room. The room itself was just what you expect from a Quality Inn. It was clean and well furnished. The walls were a bit thin as I could hear the dog in the room next door barking. Breakfast was interesting. Due to the storm there was limited food. What they had was good and they worked hard keeping it filled. I would not reccomend staying here only because it is so expensive. I mean come on...it is Mattoon not New York!

Room Tip: I would make sure there is no one with a dog in the room next to you.
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank KIP1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Latonya_13, Manager at Quality Inn & Suites Conference Center, responded to this review, 17 June 2014
Thank you for choosing to stay with us at the Quality Inn & Suites of Mattoon during the winter storm. It was quite icy and cold this year. We hope that you travel through town again and we can do business with you during a calmer season! Thank you for giving your feedback.
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Missouri
2 reviews
Reviewed 8 January 2014 via mobile

Thank you to the staff at Quality Inn Mattoon! Like others, we found ourselves stranded during the blizzard. The staff at Quality Inn were great! The rooms were very clean and they were very accommodating! The breakfast was good and we especially appreciated the help jump starting our car in the morning. Would highly recommend Quality Inn!

Stayed January 2014
Helpful?
Thank fun_n_the_sun039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Latonya_13, Director of Sales at Quality Inn & Suites Conference Center, responded to this review, 5 March 2014
We were more than ecstatic to be ale to take care of you and so many other travelers! That was one heck of a storm! Our staff does an amazing job at coming together to help our guests as best they can during times like these. We were grateful to be able to help you start your car, hopefully it didn't give you any more problems. Come see us again!
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 January 2014

My husband, four year old daughter, and I were driving back from Florida when the blizzard on January 5, 2014 hit us. We were stuck on interstate 57 for 8 hours. Fearing of running out of gas and the state police telling us that we would have to spend the night out in freezing weather, we decided to exit off going the wrong way ( it was the only exit not blocked with stranded cars) down the "on" ramp. We arrived at the hotel but the entrance was blocked. My husband carried out daughter in waist deep snow to the hotel's entrance. The husband and wife working the front desk, quickly got us a warm room. That couple stayed and worked many days through that storm; setting up rooms, preparing breakfast, and finding tows. There was a constant flow of weary travelers, cold, tired, and afraid. All employees worked over time to help. This town certainly won my heart over. Thank you so very much.
Sincerely,
Rm# 140

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sissyracket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Latonya_13, Director of Sales at Quality Inn & Suites Conference Center, responded to this review, 5 March 2014
We are so glad we could help you out in the terrible storm. Like you, so many travelers needed a safe haven and we were more than happy to provide it. Our staff always comes together in times of need like that to make sure everyone gets the service they deserve when staying with us. We hope to see you again in the future under better circumstances!
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North Port, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 November 2013

We based our stay on the wonderful reviews of this property but were really disappointed.
There are no restaurants close by. After driving for 8 hours we were looking forward to a good meal but had to order Domino's instead. The hotel lobby is really beautiful however there was no one at the desk when we arrived just a sign to dial '0' on the phone. The room was average and internet service was up and down.
The breakfast was terrible. Greasy bacon, coffee was not hot and we saw people throwing out there hot breakfast and eating cereal. If you have to stay in Matoon take the next exit where are more hotels around and lots of places to eat.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank CAROL V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Latonya_13, Director of Sales at Quality Inn & Suites Conference Center, responded to this review, 10 December 2013
Dear Carol,

On behalf of he entire staff we would like to apologize for failing to meet your expectations. Unfortunately we are on the outskirts of town where there in not many chain restaurants but we do have a few good "Mom and Pop" places and many places that will deliver to the hotel. We hope you will consider stay with us again so we can have a chance to give you a better experience.
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Lincoln, Nebraska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 November 2013

My fiancé and I were in the area for a football game and decided to look for a place to crash rather than drive eight hours back to Nebraska. We found this hotel online the day of our stay and chose it based on the price since we had been running on very little sleep and did not care what the place was like. When we arrived the place looked amazing! The young lady who checked us in was very nice and made us feel welcome immediately. Our room was the cleanest I've ever experienced and felt like a home away from home. We picked up some food nearby and ate in bed and watched cartoons and then had an amazing restful night. Everyone greeted us in the morning on our way to breakfast and were very friendly. The breakfast was great! I loved the eggs and ice cold apple juice. They had a waffle maker that looked really nice but I was half asleep and didn't want to attempt it. This place was amazing and saved us from a sleepless drive home. If we are ever out in Illinois again we will definitely be staying here!

-Joe from Lincoln

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zombiecrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Latonya_13, Director of Sales at Quality Inn & Suites Conference Center, responded to this review, 10 December 2013
Dear Joe,

We are glad we could save you from a sleepless drive home! We hope the football game was as great as your stay! Our housekeepers work very hard to keep everything clean and spotless. We appreciate them very much! We would be happy to have you stay with us again =)
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Additional Information about Quality Inn & Suites Conference Center

Property: Quality Inn & Suites Conference Center
Address: 4922 Paradise Rd, Mattoon, IL 61938-8925
Phone Number:
Region: United States > Illinois > Mattoon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Mattoon
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites Conference Center 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Quality Inn & Suites Conference Center is a 2 time award winning hotel (Gold & Platinum)Conveniently located right off I57. We are a host hotel for Lake Land College and EIU. Our award winning staff take pride in this hotel as well as all our guests! We look forward to seeing you during all your travels! ... more   less 
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