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“Will not honor your confirmed hotel reservation”

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Harrah's Metropolis
Ranked #1 of 6 Hotels in Metropolis
Certificate of Excellence
GreenLeadersBronze level
A TripAdvisor Member
Nashville, TN
120
Reviewed 13 July 2006

If going for a stay at the new Harrah's Metropolis Casino Hotel you might take the time to confirm what actual hotel in which you will be staying. You might find yourself 3 miles down the road at the Comfort Inn.

During the first week of May I made a reservation to stay at the new Harrah's Metropolis Hotel. I received an e-mail confirmation for a stay during the first weekend of July. The room was to be free of charge which is what I expect based on my Diamond player status with Harrah's.

Nearly two months later and one day before my scheduled arrival, a casino host called to inform me that my reservation had been moved to the Comfort Inn. For years I did stay at the Comfort Inn and other hotels in the Metropolis area because I was a loyal player to Harrah's and I knew that the new hotel was coming. I was insulted to be told that my confirmed reservation for the new casino hotel had been voided and switched to the Comfort Inn. Possibly making it worse was the fact that I was in a room at the Wynn Las Vegas when I got the news that I would be at the Comfort Inn the very next evening.

I won't give Harrah's Metropolis Casino Hotel another chance at the bait and switch game.

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2,174 - 2,176 of 2,176 reviews

Reviewed 17 September 2015
Google Translation

  • Stayed: April 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Elvisa94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2014
Google Translation

Stayed: May 2014, travelled solo
Thank ultralover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Harrah's Metropolis

Address: 100 E Front St, Metropolis, IL 62960-2257
Phone Number:
Region: United States > Illinois > Metropolis
Amenities:
Business Centre with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Metropolis
Price Range: £49 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Harrah's Metropolis 3.5*
Number of rooms: 258
Reservation Options:
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Also Known As:
Harrah`s Metropolis Hotel Metropolis
Harrahs Metropolis Hotel
Harrahs Hotel Metropolis

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