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“Excellent staff, Great Hotel” 5 of 5 bubbles
Review of Holiday Inn Chicago - Mt Prospect

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Holiday Inn Chicago - Mt Prospect
Ranked #3 of 3 Hotels in Mount Prospect
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent staff, Great Hotel”
5 of 5 bubbles Reviewed 18 June 2014

Arrived at airport late Hotel made sure van pick up was there when i needed it. Pleasant drive to hotel. Driver Tim very accommodating. I needed to run a errand and they made the van and driver available to me. Could not have been nicer. I was here on a business trip of which i do not take many. This hotel is clean and well maintained. James Garcia one of the check in clerks is very accommodating also. Very nice young man.
I stayed three days and had no real need for a rental car. The restaurant at the hotel serves very good food and reasonably priced drinks. The bar tenders are just ok except for the woman who works Tuesday night she is great.
I was scheduled to leave on Wednesday late in the afternoon and they were nice enough to hold my bag while I went to work and schedule me for the ride back to the airport. Well United Airlines cancelled my flight and rescheduled me for the next day. I knew the hotel was booked the night before so I hoped they still had a available room. I knew they were very busy but the General Manager Mr. Dan Goel made sure i had a room. This has to be one of the best run hotels I have been in.
As a side note I overheard him talking to one of his employees and giving positive helpful guidience on how to handle a situation. He knows how to treat his employees with respect and it shows. Many of his employees have been here awhile.

If i ever have to come back to this area again, this is the hotel i would stay at. You should too.

Sincerely

Jim L.

Room Tip: Both rooms I stayed in were great rooms. Second Floor end. Ground floor parking lot side.
See more room tips
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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104 reviews from our community

Traveller rating
    52
    29
    13
    8
    2
See reviews for
21
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44
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Saint Louis Park, Minnesota
Level Contributor
85 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 11 June 2014

We chose this hotel while we were in Chicago for a three-day Star Trek Convention.

And choosing this hotel was the best thing! The location is absolutely perfect with restaurants, food joints, ATMs and shopping centers at a stone throw's distance.

The staff was friendly and welcoming and the rooms were clean and spacious complete with a small fridge and a good microwave. The sheets were new and although the bathroom seemed a little small, but it didn't bother much.

Even the cleaning lady was wonderful!

Overall, our stay was relaxing and rejuvenating!

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SeemaTiwari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martha W, Front Office Manager at Holiday Inn Chicago - Mt Prospect, responded to this review, 12 June 2014
Dear Guest,
Thanks so much for letting us know you enjoyed your stay! We're always love to hear from our happy guests! Thank you again!

(And I hope you had fun at the Star Trek Convention!!)

Martha Wacaser
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

we had a nice lay over at this hotel. it is about a 10 minute shuttle drive. the staff was extremely nice, friendly, professional and accommodating. i spoke to the manager the next morning to tell him, and he was just as nice. there is a restaurant/bar at the hotel which was full of locals, so we felt the food must be good, and it was! there are also several restaurants and stores in walking distance for something to do. we will definitely stay there again when we have a layover

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ginger k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martha-FrontDesk, Front Office Manager at Holiday Inn Chicago - Mt Prospect, responded to this review, 12 June 2014
Ginger,
We appreciate the time you took to let us know you enjoyed your layover at our hotel! Thank you so much for the kind review, and of course we hope you will choose the Holiday Inn Mount Prospect for your next stay in the area!!

Martha Wacaser
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oak Park, Illinois
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 3 June 2014 via mobile

This may be just a regular Holiday Inn but they have 5 star service! The staff could not have been more helpful and some of the bridal group and family needed some help. Special thanks to the shuttle driver James who graciously drove back and forth moving people to and from the hotel to the venue. For groups this place delivers more than expected.

Stayed May 2014, travelled with family
Helpful?
Thank Ellen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martha-FrontDesk, Front Office Manager at Holiday Inn Chicago - Mt Prospect, responded to this review, 5 June 2014
Ellen, we're happy to hear that you and the wedding group enjoyed your stay, and I'll also let James know his service was appreciated!! Thank you for leaving us such a nice review!!

Martha Wacaser
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rancho Palos Verdes, California
Level Contributor
143 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

Our delayed flight left us stuck overnight in Chicago. Could have been a bad experience, but the front desk (James) was outstanding on every level. Nice, clean room, free wifi, shuttle service from/to ORD and the local 24 hour store. We had room service breakfast which was delivered quick, still hot, and cooked right!

Stayed May 2014, travelled with family
Helpful?
Thank C T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martha-FrontDesk, Front Office Manager at Holiday Inn Chicago - Mt Prospect, responded to this review, 5 June 2014
We always love to hear that our staff helped to make a long day a little better! Thanks so much for taking the time to leave us a review, your comments are much appreciated!

Martha Wacaser
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 29 May 2014

The service provided by the staff at Holiday Inn, Chicago, Mt. Prospect is exceptional. Martha, Tim, James, and Daniel have been truly attentive to all my requests for my last several stays and I appreciate their enthusiasm. They are always courteous and gracious. I look forward to staying again very soon.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PBrozovich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martha-FrontDesk, Front Office Manager at Holiday Inn Chicago - Mt Prospect, responded to this review, 3 June 2014
Ms. Brozovich,
Thank you so much for taking the time to leave us such a wonderful review!! I'll be sure to pass along your comments to James, Tim, and Daniel as well. We look forward to seeing you the next time you stay with us!

Warm regards,
Martha Wacaser
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coralville, Iowa
Level Contributor
3 reviews
3 hotel reviews
2 of 5 bubbles Reviewed 19 May 2014 via mobile

As an employee of another IHG property in another state I pay close attention to everything when I travel. I pay attention to things that my property could learn from, and also things we definitely should be proud of that we don't do that other properties do.

A friend and I decided to come to the city for the weekend for leisure. We chose this hotel since it was in a nice town yet still close to Chicago. When I first checked in I noticed one of the gentlemen at the front desk on his cell phone. Then we had to wait for a room, which wasn't a problem. The lady that checked us in was pleasant, suggested that we use the east elevator as it would take us right to our room. Good to know. I wish we would've been told the internet code would change everyday as well. We got to our room and it was nice. Beds were comfortable, but the towels were very rough. And of course that night we had loud neighbors that we had to deal with.

We went out and about a few times during our stay, so we walked by the front desk a lot. Every time we walked by it didn't look like anyone was even working or being even slightly productive. Front desk guys walking around the lobby and talking to each other doing nothing. Very unprofessional.

The last night we decided to try Bar Louie in the hotel. It wasn't busy, as it was a Sunday night, but the service was bad. We sat ourself as the sign read, and wondered if were ever going to get a server. We finally got a server and she was very slow. Slow getting our food, and definitely slow to get our check.

Overall I'm disappointed in this particular IHG property. I expected a lot more from it reading the other reviews.

Stayed May 2014, travelled with friends
Helpful?
Thank Traveler0034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martha-FrontDesk, Front Office Manager at Holiday Inn Chicago - Mt Prospect, responded to this review, 21 May 2014
Dear Guest,
Thank you for leaving us your feedback of your recent stay with us. Please accept my sincere apologies for the lack of service from our front desk that you experienced during your stay at our hotel. I will be reviewing your comments with our staff to assist in the continued training of our team. We hope we will have another opportunity to better serve you the next time you're in Mount Prospect!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Chicago - Mt Prospect

Property: Holiday Inn Chicago - Mt Prospect
Address: 200 E. Rand Road, Mount Prospect, IL 60056 (Formerly Mount Prospect Hotel)
Phone Number:
Region: United States > Illinois > Mount Prospect
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Mount Prospect
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Chicago - Mt Prospect 3*
Number of rooms: 136
Official Description (provided by the hotel):
Located 20 miles north of downtown Chicago, Mt. Prospect is a beautiful suburban town, making it the ideal spot for your next trip to Illinois. The Holiday Inn Hotel Chicago - Mount Prospect offers guests the utmost in comfort and convenience, including free shuttle service to O'Hare International Airport (ORD).Business travelers find that our Mount Prospect hotel's location means many corporations are nearby. Kraft, Motorola, United Airlines and Siemens are less than five miles away, while the Allstate Arena and the Rosemont Convention Center are both within 10 miles of the hotel. Our Mt. Prospect accommodations also offer flexible meeting space, free Wi-Fi Internet access and a Business Center.Vacationers enjoy our Mt. Prospect hotel's location because famous attractions like Wrigley Field, the Magnificent Mile and Navy Pier in downtown Chicago are just a 30-minute drive. In addition, our Mt. Prospect accommodations are situated in the heart of the Illinois Park District, where nature enthusiasts can hike the many scenic trails. Guests also enjoy shopping at the Radhurst and Woodfield Malls near our Chicago area hotel. For those thrill seekers, Alrlington Racecourse is just minutes away.While lodging at our Mount Prospect hotel near Chicago, guests enjoy premium amenities like a Fitness Center, an indoor pool and the Bar Louie Restaurant where kids eat free. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mt Prospect Hotel Mount Prospect
Holiday Inn Mount Prospect

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