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“Crappy place, nasty”

Motel 6 Mount Vernon
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Motel 6 Mount Vernon
Ranked #9 of 14 Hotels in Mount Vernon
Reviewed 7 August 2014

I stayed in June 2014 and paid $57 in a room that had been renovated, not bad. Then in July 2014 I was given a room that was not renovated for $57 . When I couldn't stand the mold smell, I had asked for a room I had before but she said it was more money, I said later!

Room Tip: Make sure it is new but they will charge you more.
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  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank tim r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atheneonm6, Manager at Motel 6 Mount Vernon, responded to this reviewResponded 9 August 2014

Please accept our sincerest apologies for the trouble you have to endure during your stay. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for bringing this to our attention and we hope to see you again when your travel plans require a night's lodging in Mt. Vernon, IL

Thank you

Sam

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39 - 45 of 61 reviews

Reviewed 3 August 2014

Of course you get what you pay for and the basic Motel 6 price compared to nearby hotels is the main attraction. Very clean Room 624 with microwave and frig. Good wi-fi, good TV connection. No complaints. Just remember to bring your own shampoo...

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank kansasrod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atheneonm6, Manager at Motel 6 Mount Vernon, responded to this reviewResponded 9 August 2014

Thank you for sharing your comments regarding your recent stay at the Motel 6 - Mount Vernon, IL #4658. Your feedback will be shared with the team to serve as recognition and encouragement; as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

Sincerely,

Sam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

We needed a place to stay on a drive down to Georgia with my son and his dog. There were other places that would allow a small dog, but we had heard that Motel 6 was good and clean. The rooms are undergoing some renovations, but our room was either just starting to be done or something else. The air conditioner was loud and musty, the rooms next to our were boarded up and padlocked. We had linoleum floors, but it looked like they had not completed the painting or the bathroom. No hair dryer. Dirty Bedspread. No coffee maker, but coffee in the office. We only stayed the one night, but for roughly the same price, we stayed at the Hyatt Place in Duluth Georgia with a gorgeous room, pool, and free breakfast. Not a bargain. Would not stay again in a Motel 6 based on this experience.

  • Stayed: May 2014, travelled with family
    • Value
    • Rooms
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1  Thank justdesserts9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014 via mobile

On our way home from NC. It was the only hotel choice before St. Louis - we had been trying to book hotels all the way through Indiana, but every place was full. We had three children screaming/crying in the car (ages 1, 3, 4). We were desperate! When we got to the room, there were hairs in our shower/tub AND on our bed sheets/pillows. We asked the desk clerk (who was very friendly!) for cleaning supplies, instead she came in and cleaned it herself. Then while looking for a pen, I opened a dresser drawer and found two packs of tortillas, fresh jalapeños, tomatoes, potaoes, onions. I took pictures of everything! We alerted the desk clerk again. She advised that we fill out a review card, which we did. The room was a place to sleep, but it wasn't a nice place. I wouldn't recommend it to anyone.

Stayed: July 2014, travelled with family
Thank Hannah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014 via mobile

Worst hotel EVER! Changed rooms twice...smelly..AC broke down..Mold and mildew...bathroom extremely small...under construction so no parking!! Uncomfortable bed...slummy! NEVER EVER STAY HERE!!!!! Save your money and go to hotel next door to it!

Stayed: July 2014, travelled solo
Thank Rick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atheneonm6, Manager at Motel 6 Mount Vernon, responded to this reviewResponded 21 July 2014

Please accept our sincerest apologies that your experience was less than satisfactory. It is disappointing to learn that we fell short of our goals in this instance. We appreciate you taking the time out of your busy schedule to share your concerns.

I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for bringing this to our attention and we hope to see you again at Motel 6 when your travel plans require a night's lodging.

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Reviewed 11 June 2014 via mobile

Non smoking room---smoke odor filled. Hair on shower walls, dried soap droplets on shower curtain, washcloth from previous tenant hanging from shower curtain. Motel 6 corporate needs to investigate!!! I have very bad impression of this place!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank blmccrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atheneonm6, Manager at Motel 6 Mount Vernon, responded to this reviewResponded 13 June 2014

Thank you for taking the time to tell us about your experience at the Motel 6 - Mount Vernon, IL #4658. Your feedback is very important to us.
At Motel 6, we strive to provide a superior guest experience, and I am sorry yours did not meet expectations.
Rest assured appropriate measures are being taken to address the problem and prevent future occurrence.
We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.

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Reviewed 22 May 2014

The hotel that my boyfriend and I stayed at in Mount Vernon IL was not a very good experience. To start off the manager was rude when we used Booking.com. The manger also had food hanging out of the side of her mouth. She was very rude and had her staff show us a dirty room with floaters in the toilet and had a big stain on the bed. They had tried to say that this room was our room after cleaning with a queen size bed when we reserved a king size bed and room. After going back to the manager they showed us a clean room with a king size bed, but the rudeness did not stop. On our second night housekeeping told us that if we wanted shampoo to come down to the front desk to get it our self. When leaving after the first night for breakfast and shopping we let housekeeping know that we will be gone for a while. We got back around 2:00pm and there was no soap no towels no shampoo. We had called the front desk and was told we would get our towels when they were done washing them about 3:00pm. Worst place we had every stayed in. The price for the room was too high.

Room Tip: We would advise any one going to Motel 6 check the room before checking in. It was a very discusstin...
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atheneonm6, General Manager at Motel 6 Mount Vernon, responded to this reviewResponded 25 May 2014

Dear Lisa S

Thank you for taking the time to tell us about your experience at the Motel 6 - Mount Vernon, IL #4658. Your feedback is very important to us.

At Motel 6, we strive to provide a superior guest experience, and I am sorry yours did not meet expectations.

Rest assured appropriate measures are being taken to address the problem and prevent future occurrence.

We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.

Sincerely,

Sam Patel
General Manager
Motel 6 #4658

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Motel 6 Mount Vernon

Address: 220 S 44th St, I-57 / I-64 at Exit #95, Mount Vernon, IL 62864-6727 (Formerly Mt Vernon Red Roof Inn)
Region: United States > Illinois > Mount Vernon
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #9 of 14 Hotels in Mount Vernon
Price Range: £44 - £50 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Motel 6 Mount Vernon 2*
Number of rooms: 80
Official Description (provided by the hotel):
At Motel 6 we welcome our guests 24 hours a day with a comfortable modern rooms and a pet friendly environment at the lowest rates of any national chain. Relax and enjoy all that Motel 6 has to offer. ... more   less 
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Also Known As:
Mount Vernon Red Roof Inn

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