I just was connected to the internet through your (Holiday Inn, Mount Vernon) service (I am a current guest) and chuckled at the spade of poor reviews on your own site. I was just in the restaurant tonight and another woman started a conversation about how poor the service is here, and how dated the hotel appears. Another gentleman jumped in the conversation saying that the restaurant staff were in a tizzy trying to serve the few tables that were present and how he was taking his group of 10 guests across the street to Buffalo Wild Wings instead of eating as planned at the hotel. This isn't a bandaid fix, or a lecture or correction to a particular staff member. This clearly is a reflection on the management team who permits an on-going lackluster commitment to customer service and an acceptance of mediocracy.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Mt. Vernon, Illinois. Our hotel is conveniently located at the intersection of Interstates 64 and 57. At the Holiday Inn Mt. Vernon you may choose from 223 beautiful guest rooms and handsomely appointed suites which all have free high-speed wireless Internet access. Contact our sales department to coordinate all your meeting or banquet needs. Get your day started with breakfast where Kids Eat Free in Mr. F s Atrium CafÃ© located in our luxurious 3-story sky lit atrium. After breakfast take a dip in our indoor, heated swimming pool or lounge in our Jacuzzi, and in the summer months, on our sundeck. Stay connected with our business center which includes PCs, printer, and copier. Continue your exercise regimen while you stay at our hotel in our fitness room. Pets are allowed with a fee in designated pet rooms only.You can enjoy shopping within walking distance of our hotel at Rend Lake Marketplace or watch a movie at Showplace 8. Order room service or dine in at Krieger s Sports Grill. Relax, it s Holiday Inn. ... more less
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- Also Known As:
- Holiday Inn Mount Vernon Hotel Mount Vernon
- Mount Vernon Holiday Inn