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“A little too green”

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Hotel Arista at CityGate Centre
Ranked #2 of 18 Hotels in Naperville
Certificate of Excellence
Louisiana
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“A little too green”
4 of 5 bubbles Reviewed 1 April 2012

This is a beautiful, upscale hotel with fresh flowers (orchids, no less) in the lobby and a restaurant on site. The bedding was very comfortable and the bathroom was spa-like. The staff was friendly and helpful.

The primary downside for me is the "ice" situation. In an effort to be "green", the hotel did not have ice available to guests unless you called room service or asked for it in the restaurant or at the front desk. And because the ice was given to you in an uninsulated bucket without a lid, it quickly melted.

This hotel is located in an "office park". There are two restaurants within walking distance of the hotel in addition to Sugar Toad, which is located in the hotel. There is a lake with a walking path around it, but otherwise a person without a car is isolated.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MyGiddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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403 reviews from our community

Traveller rating
    273
    91
    21
    8
    10
See reviews for
87
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Wheaton, Illinois
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 7 March 2012

My hubby and I stayed here overnight and loved it. Hotel Arista was beauitful. Everything is classy and well done. The rooms are very spacious and modern. The bathroom was heavenly and the mattress was comfortable. We had drinks at the Sugar Toad and the atmosphere was cozy and romantic. I highly recommend this hotel.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donewatching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwick, United Kingdom
Level Contributor
257 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
4 of 5 bubbles Reviewed 4 March 2012

The Arista is a perfectly good comfortable and quiet hotel without being exceptional. It feels brand new even though it has been open for a couple of years. Service is really good and the room has everything you would want. Many of the rooms look out over a multi storey car park but then you don't come to Naperville for the views. It is an easy ride from the airport and right on route 88 if you are driving.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kingmaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 24 February 2012

This is a very nice hotel that just misses on a few things. Depending on your needs, those could be inconsequential or real disappointments. The restaurant, Sugar Toad, is a major detractor in my view. French Bistro in style and menu could be your thing but it's too narrow and limited to suit me. Fortunately, the City Gate Grille is just actoss the way and easily walkable. Parking is plentiful but inconveniently connected to the hotel with reserved spaces that require hotel guest to park on upper floors with no elevators. The TV system is odd and quirky. I've found it a source of frequent frustration.
All this said, the rooms are very nice with contemporary style, clean and comfortable.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave5n2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Head, South Carolina
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 20 February 2012

Best hotel in the Naperville area hands down. Great rooms, great service and good value. This feels like a big city hotel. Highly recommended.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bvanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 February 2012

We stayed 2 nights at Arista Naperville. We were treated like royality. The rooms and Lobby were really cozy. I loved it! It's very modern.<3 Arista

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beatriz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 2 February 2012

My wife & I have stayed her twice. Rooms are very clean and modern. They offer a shuttle ride to downtown naperville. There are two nice resteraunts to choose from and the good thing about the hotel is the rates are very reasonable!

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wally D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Arista at CityGate Centre

Property: Hotel Arista at CityGate Centre
Address: 2139 CityGate Lane, Naperville, IL 60563
Phone Number:
Region: United States > Illinois > Naperville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #2 of 18 Hotels in Naperville
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hotel Arista at CityGate Centre 4.5*
Number of rooms: 144
Official Description (provided by the hotel):
Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center, salon, spa and three restaurants including SugarToad, Tap In and CityGate Grille. ... more   less 
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