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“Not bad, but very noisy”

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Extended Stay America - Chicago - Naperville - East
Ranked #16 of 18 Hotels in Naperville
Toronto, ON
Level 5 Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Not bad, but very noisy”
Reviewed 7 March 2013

The rooms are not too bad ... reasonable space for the price. Cannot recommend the hotel though for sleep - walls and not thick and heard the neighbors until after 1 in the morning, and road noise is very pronounced. I was in a room facing the highway and the noise of cars could be clearly heard .. single pane windows that open and not sealed completely it seems. When you are in a hotel the one thing you really need is ... sleep. This did not happen at this hotel.

Front desk staff was very helpful and friendly.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank twokidsonecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HM-ESA, Manager at Extended Stay America - Chicago - Naperville - East, responded to this review, 10 March 2013
Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies.

I am eager to respond to your issue. Please know that we strive to provide our guests with a relaxing home away from home experience. We do have systems in place to ensure that outside noise doesn't interfere with a guest's stay. Additionally, our hotels are constructed in such a way as to mitigate the noise from outside disturbances. In the event that you are disturbed by an outside event while in your room, a call to the front desk usually ensures a rapid resolution. In your case, we recognize that we failed to operate according to our standard practices, which caused the disturbance to last longer that it should have.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Extended Stay America - Chicago - Naperville - East

Property: Extended Stay America - Chicago - Naperville - East
Address: 1827 Centre Point Cir, Naperville, IL 60563-9363 (Formerly Homestead Studio Suites - Chicago - Naperville)
Phone Number:
Region: United States > Illinois > Naperville
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #16 of 18 Hotels in Naperville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Chicago - Naperville - East 2.5*
Number of rooms: 136
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Also Known As:
Homestead Studio Suites Chicago - Naperville Hotel Naperville
Homestead Studio Suites Naperville
Naperville Homestead Suites

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