Where to begin? I booked three hotel rooms and only one of them was available when we checked in (at 4:30, 90 minutes after scheduled checkin). We went out for awhile and returned at midnight (NINE HOURS after the scheduled checkout time and not only were our other two rooms not available, they didn't even rooms for us! Rooms that we already paid for!
After standing at the counter for 30 minutes, they finally found two more rooms that they gave us - the first one was occupied by two people in bed who were scared out of their minds when we walked in. The second room wasn't occupied, but had a massive puddle of something (urine, not sure) on the kitchen floor right when we walked in. So they basically gave us a room that hadn't been cleaned.
I don't fault the lady who was working when we got back late at night, but I do fault the idiot who was working during our initial encounter (Bradley). Not only was he clueless but he was kind of a jerk.
This was, hands down, the worst hotel experience of my entire life. I will go very far out of my way to make sure that none of my friends or family ever stays with Extended Stay. If you're reading this, and considering staying at the Extended Stay, please take my advice and do not do it. If it's the last hotel in town or sleep in my car, I'd choose my car every single time.
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- Also Known As:
- Homestead Studio Suites Chicago - Naperville Hotel Naperville
- Homestead Studio Suites Naperville
- Naperville Homestead Suites